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joel39

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About joel39

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  1. Member alleges that Creator 4 has the capacity to burn 800 MB cd-r. Is this true?
  2. joel39

    Need Product Key

    Answer to my complaint about Roxio failure to provide product key: 1. I know Photoshow 5 is a superior product, because I purchased it online, including a CD. The PC on which I first ran it gave me no grief. 2. When I went to a backup PC and downloaded the CD Roxio sent me for 16 some dollars more, it demanded a product key. Despite the repeated requests, Roxio did not send me the needed produict key to activate the Premium subscription in the second PC, nor did a telephone call to customer service, where the operator told me to call another number, that she as a member of the Roxio"customer care" team, had nothing to do with product keys. 3. I am running the software for Roxio Photoshow 5 on the backup PC in a trial mode, since no one at Roxio seems inclined to provide me the product key for the Premium subscription, which Roxio demands, but withholds. 4. With this continuing (apparent?) inability of Roxio customer support representatives to understand and comply with a reasonable request, the time is at hand for me to file a complaint with the attorney general of the Commonwealth of Virginia. The attorney general will most like turn my complaint over to the consumer protection agency, which may encourage Roxio to become serious about fulfilling its end of the bargain. 5. Thank you for your comment. Yelling isn't the way. But what is the way remains to be seen. If my yelling helps get Roxio to realize that it has a dysfunctional customer support branch, AND perhaps eventually provide me the product key that Roxio both demands and withholds.
  3. joel39

    Need Product Key

    HAVE SPENT ENTIRE DAY TRYING TO GET COOPERATION FROM rOXIO CUSTOMER SERVICE REPRESENTATIVES TO PROVIDE THE PRODUCT KEY WHICH ROXIO PHOTOSHOW 5 PREMIUM CD SETUP DISC INSISTS I MUST INPUT. I REGRET TO SAY THAT I HAVE TO GIVE UP THIS ATTEMPT TO GET THE PRODUCT KEY ROXIO INSISTS I PROVIDE, THOUGH IT IS ROXIO'S RESPONSIBILITY TO PROVIDE IT TO THIS CUSTOMER. TECHNICALLY, THE ROXIO PHOTOSHOW 5 PREMIUM IS SUPERIOR TO THE COMCAST PHOTOSHOW DELUXE I USED, BUT ROXIO CUSTOMER SUPPORT IS TOTALLY UNABLE OR UNWILLING TO PROVIDE THE "SERVICE" IT SAYS IT WILL. THIS IS TRUE BOTH ONLINE AND BY PHONE. ALL I CAN CONCLUDE IS THAT WITH THE UNIFORM DYSFUNCTIONALITY I OBSERVE, THAT SOMEONE WANTS CUSTOMER SERVICE TO FAIL, AND WHOEVER THAT PERSON IS, HE OR SHE IS "SUCCEEDING" IN ACHIEVING THE TOTAL FAILURE OF THAT PART OF ROXIO. IT IS SAD THAT ROXIO HAS SUCH AN OUTSTANDING PRODUCT AS PHOTOSHOW AND THEN GIVES CUSTOMERS SUCH A NEGATIVE EXPERIENCE WHEN THEY SEEK ASSISTANCE WHICH THEY SHOULDN'T HAVE TO ASK FOR IN THE FIRST PLACE!!!
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