When I try to open "Burn Audio CDS" or "Copy Disk" I get the following error." An error occured while trying to initalize RCEngine. Please restart your computer. If the problem persists, please reinstall Roxio Creator 2009." Where do I get the download to reinstall Roxio Creator 2009? Do I remove the copy that is on my computer prior to downloading? I have installed Service pack 4 already.