I installed and reinstalled roxio 2010 more than 50 times and all progams seem to work well away from cineplayer. It started to play then a error message comes cineplayer encounter a problem and will have to close. if i dont close the error message it will play for a time. if i click send error message to microsft it froze.if i click the x to close error message cineplayer close.also i am very dissappointed in the technical support for roxio because they no they did not rectify the problems but they close your ticket. i even use my original windows xp to run a repair on my pc and started a fresh at begining and run all updates to present and then reinstall roxio 2010 and the cineplayer still having issues.i even called microsoft and some of their techs try to even help to see what the problem was and they couldnt resolved it. at least they try but if i call roxio as soon as they get my ticket number we are looking into the problem but later i check my email they send me the same thing over and over to do then they started to close tickets.