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Friendly

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  1. I have done as George instructed at LEAST A DOZEN TIMES OVER SEVERAL MONTHS, FROM NEARLY BACK TO MY PURCHASE OF THIS PROGRAM. It works at best for 2 days and then it crashes and I get the black screen that DOES NOT ALLOW ANYTHING BUT TO CLOSE OUT MY PROJECT. I have WINDOWS 7 AND THIS IS THE ROXIO EASY CD/DVD BURNING PROGRAM. I had these instructions given to me when this started a few days after my purchase, the CDs burn and I have been using ROXIO PRODUCTS SINCE 1995. I printed out the instructions George shared and follow them STEP BY STEP and in a day or less the BLACK SCREEN COMES UP WHEN I CHECK to safe the latest project, usually a AUDIO CD. I have uninstalled, reinstalled, used the repair option and IN NO MORE THEN TWO DAYS I AM GETTING THE BLACK SCREEN WHEN I CHECK TO SAVE A AUDIO CD PROJECT. What keeps me going is I RIP THE CD I BURN INTO A FOLDER AND THEN RATHER THEN SAVE IT I BURN ADDITIONAL CDS from the FOLDER WHERE I RIPPED THE ORGINAL CD PROJECT, THIS IS THE ONLY WAY I CAN KEEP A PROJECT. As I said I HAVE BEEN USING ROXIO SINCE WE PURCHASED OUR FIRST PC, I PURCHASED NEW VERSIONS FOR THE UPDATES TO NEWER MS PROGRAMS, this just started with THE ROXIO EASY CD/DVD BURNING PROGRAM. I was told to go to CHROME from IE and it made no difference, if I turn off my Malware or Antivirus it still crashes.
  2. SCREEN LOCKS UP AND GOES BLACK EVERY TIME I TRY TO SAVE A PROJECT OR BURN A DISC. I GET THE SAME ANSWER AND NOTHING HELPS, I SENT IN THE CRASH REPORT AND I DON'T BELIEVE ANYONE KNOWS HOW TO DIAGNOSE THE CRASH FILE. THERE HAS TO BE A SOFTWARE ISSUE THAT ROXIO IS NOT ADDRESSING, I GET THE SAME SUGGESTION A DOZEN TIMES BUT FOR SOME REASON ROXIO DOESN'T SEEM TO CARE OR HAVE THE SKILLS TO FIX THE PROBLEM. George Bautista (Corel) Nov 22, 10:53 EST Kegsh01, Thank you for contacting Corel Technical Support. My name is George and I have been assigned to your ticket. I completely understand that you are having problems with our program. I'm very sorry for the issue you are encountering right now. Please uninstall Easy CD and DVD Burning, and any other Roxio software that is currently on your computer. After uninstalling, reboot your computer, and then configure Windows to show hidden files and folders. If you need instructions on how to do this, please follow the instruction below: Here's how to display hidden files and folders. Windows 7 1. Select the Start button, then select Control Panel > Appearance and Personalization. 2. Select Folder Options, then select the View tab. 3. Under Advanced settings, select Show hidden files, folders, and drives, and then select OK. Once you have hidden files and folders showing, please proceed with these steps: 1. Go to " C:\Users\*your username*\AppData\Local\"; 2. Locate any or all of these folders: - "Rovi_Corporation”; - “Corel_Corporation”; - “Roxio”; - “Roxio Log Files”; - “Sonic”; - “Simple Star”; 3. Rename these folders by adding a “.old” at the end of their names. For instance, "Rovi_Corporation" to "Rovi_Corporation.old"; 4. Go to "C:\Users\*_yourusername_*\AppData\Roaming\" and check to see if you find the same folders above, and rename them the same way; 5. Go to “C:\Program Files\Common Files” or “C:\Program Files (x86)\Common Files” and look for the following folders; rename them the same way: - PX Storage Engine; - Roxio Shared; - Sonic Shared. 6. Go to "C:\Program Data\" and delete the following folders: - Roxio - Sonic - FLEXnet 8. Reboot your computer and reinstall Easy CD and DVD Burning. *Note: If you do not find some of the folders listed above, this is okay, as long as you searched in the correct locations; this means that those folders have already been removed by the uninstall process. The procedures above is just to make sure that there are no left over files/folders so you can perform a "clean" install of the software. Please do not hesitate to contact us with any further questions. Regards, George Corel Technical Support Services -----------------------
  3. WHAT I get as it relates to POST #4 is the ROXIO image is NOW A BLACK BOX after burning a CD, it asks to save but DOES NOTHING if I chose save. The entire ROXIO IMAGE IS JUST A BLACK BOX AND nothing is saved or offered. I uninstalled it and reinstalled at least 4 times turning off my ANTI VIRUS AND MALWAREBYTES each time. I should mention I have also RUN THE REPAIR OPTION AT LEAST FOUR TIMES AS WELL. That doesn't help either.
  4. I purchased the NEW Roxio Easy CD & DVD Burning Program. Some weeks ago I posted that WHENEVER I SELECT TO SAVE THE PROJECT I JUST MADE I GET A BLACK SCREEN WITH IN THE FRAME OF THE ROXIO Roxio Easy CD & DVD Burning PROGRAM. I can not save any projects ALL WE GET IS A FRAMED BLACK IMAGE IN THE ROXIO FRAME. We are using WINDOWS HOME PREMIUMN, THIS HAPPENED BEFORE FOR DAYS UNTIL I UN-INSTALLED THE Roxio Easy CD & DVD Burning AND RE INSTALLED IT. THIS TIME THAT DID NOTHING, I TURNED OFF THE ANTI VIRUS PROGRAM TO INSTALL AND RUN the program but EVERY SINGLE TIME I SELECT "SAVE THE PROJECT TO" AND CLICK ON IT THE ROXIO FRAME IS COMPLETELY BLACK.
  5. I uninstalled everything and reinstalled my Roxio Easy CD & DVD Burning program. My first attempt to save the current PROJECT worked perfectly.
  6. That is exactly what I saw for all the years I used the Roxio Creator 10 and NOW with my newly purchased Easy CD & DVD Burning program after I check YES the Entire Roxio is black and if I try to close it that little option to SAVE the CURRENT AUDIO POPS UP but again if I try to save it I get the BLACK SCREEN and I have to finally close it. I can't imagine I am doing something wrong because I have been using this same FORMAT for years just as you posted it.
  7. I purchased a NEW RoxioEasyCDandDVDBurning Program to replace my Creator 2010 using Windows 7. I open it and choice make or burn a Audio CD as I did for years with my old Roxio Creater 10. I select the music and add then under the graph shows the CD is nearly full. I BURN A CD AND WHEN I CLOSE IT AS I DID FOR YEARS WITH THE SAME FORMAT IT ASKS "IF YOU WANT TO SAVE YOUR PROJECT" AND I WOULD TO THE LOCATION OF THE MUSIC FILES I BURNED. Now when I do the same thing with my new ROXIO EASY CD AND DVD BURNING it asks "do you want to save your project and when I select that option BUT INSTEAD THE PROGRAM FRAME IS IN BLACK AND ALL THE MUSIC FILES ARE GONE TO SAVE THE CD PROJECT TO.
  8. Roxio Easy CD & DVD Burning, every time I try to SAVE A PROJECT OR CD TO MAKE ANOTHER COPY ALL I get is a BLACK BOX WHERE THE MUSIC SHOULD BE. NOTHING OPENS, NOTHING IS SAVED I CAN ONLY CLOSE THE BLACK BOX INSIDE THE ROXIO PROGRAM FRAME. Using Windows 7 and I JUST PURCHASED THIS NEW FROM ROXIO FOR WINDOWS 7,8, AND 10 Roxio Easy CD & DVD Burning.
  9. I had to reformate our HP Pavilion it has Windows 7 NOW THE ROXIO CREATOR OPENS UP WITH AN UPDATER, NOT SURE IF IT IS SONIC OR ROXIO I can not get that far. It has made the Creator USELESS and from my searches for HELP this has been going on for years. The Roxio hot fix does not work the msconfig does not work, nothing works.
  10. No Patriotic Songs To Add That Are Free, Why?

    I have the Roxio Creator Special Edition 2010 and believe me it was NOT FREE, we paid a good buck for it. I thought it was going to have everything I needed to do the kinds of things I do. NO WHERE DID IT SAY IT IS A LIMITED EDITION, LIMITED TO DO NEXT TO NOTHING UNLESS YOU PAY FOR MORE. I have friends on a number of other computer sites and believe me they are all aware of just how limited the special edition is. It should be called the LIMITED EDITION NOT THE SPECIAL EDITION, SOUNDS LIKE THE SATURDAY NIGHT SPECIAL THAT SHOT ONE IN THE FOOT.
  11. No Patriotic Songs To Add That Are Free, Why?

    If I try to ADD MY MUSIC or ADD OTHER MUSIC either option REQUIRES ME TO SIGN UP FOR THE FULL SUBSCRIPTION, I CAN NOT ADD MY OWN MP3. I have dozens of MILITARY THEME SONGS AND MUSIC and all are MP3s but Roxio Photo Show DOES NOT ALLOW ME TO USE ANYTHING BUT THE FEW THEY OFFER AND NONE OF MY OWN without paying them more money. As I said this was a Christmas Present to my family of our father's military career, he was a the Japanese Attack on 12/7/1941 and enlisted in 1937 however with Roxio 2010 I can only use the few tunes they offer and NONE ARE OF A PATRIOTIC NATURE.
  12. No Patriotic Songs To Add That Are Free, Why?

    Can you give me some idea how to do that? I do have the music on my PC, however the only music of a Patriotic type the Photo Show offers requires me to sign up for the Upgrade. How do I use my own MP3s? Thank you.
  13. I am making a Memorial for my father who fought in WWII THERE ARE No Patriotic Songs to add that are FREE, why? I was doing this for our family none of the Photo Show 2010 music is of a Patriotic or Armed Services type UNLESS I PAY FOR MORE SONGS.
  14. How can I create a line to a single figure in a large photo? We have a large photo of my father in the War, it is his entire unit. I can put his name at the top of the photo but I can not figure out how to create a line to his image and some other men in the photo.
  15. Video Copy And Convert

    We had the same experience. Our cpu usage was huge as well. In time we ended up replacing our system, but until we did we could not use all the programs on Creator 2010. I don't know if it is mentioned on the box, but it should tell the purchaser "you need a LOT of MEMORY AND A LOT OF HARD DRIVE if you hope to run our program successfully." Once we purchased a new PC because our older one crashed we could them finally run Creator 2010 more successfully. I believe a lot of problems I read on here are because a lack of resources is the person's real problem, if the amount of resources is made clear by Roxio I am not sure.
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