just to see if uninstalling it would help-- well it did not-- same problem
i just got the hardware and software in a offer Roxio had with upgrade easy vcr to dvd 3
the first ver did work the first time but after i uninstall it and install ver 3- i can even get that one to work now
i did find something on the top ten review web site-- they mention they had a problem getting it to work and had to download a driver but they never mention what it was
At first glance, Roxio Easy VHS to DVD 3 Plus looks like it will be exceptionally easy to use. The driver downloads and software are all on one CD. However, after downloading the CD information, we found we still could not connect the device to our computer.
We followed the directions in the concise user's manual that is included with the VHS to DVD converters. The pictures in the book were exactly like our screen, but we still had problems getting the driver to download. Next, we went to the manufacturer’s website and downloaded a driver that would allow us to finally connect to the computer. We were able to use Windows Movie Maker and the VideoLAN Client (VLC),but we were still unable to use the Roxio software that was included with the product.
After again going to the website, we found an instant chat option for help. The customer service representative gave us a patch for the software, but we had to uninstall and reinstall the software to use the patch. When we had finally installed the Roxio software for the second time, with the necessary patch, we were able to use it.
To get the software to recognize the VHS to DVD converters, the customer support representative told us we needed to download the driver from the website, not the CD. While downloading a driver from the manufacturer’s website is not a difficult process, and the chat representative gave us a link, it is still somewhat frustrating and can be confusing and difficult to find. Also, the software required a patch before we could get it to recognize the VHS to DVD converters.
Nevertheless, when everything was installed, the product was fantastically userfriendly. The Roxio Easy VHS to DVD 3 Plus device easily copied everything from CDs to copyrighted videos, and digitizing our materials was quick and simple. We especially liked the versatility of the product. We were able to use the Roxio Easy VHS to DVD 3 Plus device with any video editing software.