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JCN9801 last won the day on December 10 2014

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About JCN9801

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  1. I had the same issue (Dazzle dongle vs Roxio) but I see none of the referenced stuff in Device Manager. Has Roxio packaged the stuff needed to follow "No Video --- Device Showing Up as Dazzle..." ???
  2. Update to the long, sad story (above). I had to roll back both MERLIN (correction: this one is Windows 10 Pro) and AVALON (correction: this one is Windows 10 Home) to Version 1607 (Anniversary). I found KB 3073930 on MS website to HIDE unruly updates incl CREATORS. It appears that this will work even under HOME EDITION but that is just speculation on my part at the moment. It does appear to block 1703 on PRO EDITION, but the update in question actually has to be in the WU queue first.. Keeping Roxio Video Capture open 24x7 appears to make my laptop look "busy" so at least I get the notification that 1703 suddenly appears in the update queue! Is there any chance that (a) Roxio will issue FIXED DRIVERS for Video Capture USB for CREATORS? Surely I am not the only person who has encountered this problem. ( Can anybody confirm that NXT 5 video capture actually works with CREATORS UPDATE? © Barring those solution can anybody confirm that a DRIVER rollback works in this situation and instructions for how to do this? My approach under © would be: Use DriverMax to capture existing working drivers under Windows 1607 (done on MERLIN already, AVALON is next). Let the CREATORS update happen. Using DriverMax's "restore drivers" capability revert the Roxio drivers to those that were working under Windows 1607. I have no idea if this will even fly, or be effective. Comments? Suggestions? Thx, ---JCN
  3. i decided to give the Windows Creators Update another shot, since WU is getting ever more belligerent about upgrading. My two "capture" laptops MERLIN (Dell M6500 workstation) and AVALON (HP Envy 17) were first. After the upgrade: Still the case that pressing the CAPTURE button (inside of MediaCapture15.exe) immediately lowers the recorded volume by at least 10 dB. However if you have Control Panel > Sound > Recording > Line (Roxio) > Properties > Levels on the screen and immediately "nudge" the level slider, the recording level is reset to normal! Even if by only a tiny amount (92 > 91), anything at all and the level pops back up to normal! Can anybody verify that this same situation occurs on their system (Creator NXT 4)? All of my systems use IDT Audio and standard Microsoft supplied drivers. So I concluded that re-installing Creator NXT 4 would not fix anything here. Also does this same effect occur with NXT 5. If not I am first in-line to upgrade. If still persists can Roxio please issue a patch for this major annoyance (4 & 5)? Note the same recording level reduction occurs when END CAPTURE is pressed and also merely by visiting the capture OPTIONS menu (not even doing anything!) Keep the level slider open and be vigilant! ---JCN
  4. Once again the least little glitch in shutting down my system and on the next reboot NXT 4 Creator Central "has stopped working". I can access MediaCapture15.exe directly with a short-cut but why is this a continuing problem with Central. I tried repair install and it "completes successfully". Oh really? So another 45 min re-imaging of my C: drive... which is about the amount of time that re-installing the whole Roxio thing (even from a hard drive), downloading patches (or not, which is better). Why does this keep happening and why does repair not repair? What good is it? Version: 170B67A SP3
  5. Not ROXIO, the notorious WINDOWS UPDATE. On Windows 10 Home Edition, it is not possible to prevent updates. PRO EDITION can defer biggies like the FEATURE updates for ~4 months, then that too gets draconian. BTAIM, I believe my DriverMax utility misidentified the newest IDT Audio drivers as also applying to the WINDOWS 10 ANNIVERSARY Edition (and before). But the CREATOR UPDATE probably would have caused this problem anyway (a few days ago). Still have not heard back from DriverMax support ;-) Again, it was curious that after the CREATOR UPDATE I could not merely go back to the previous IDT Audio drivers; had to reimage my C: drive back to March 16. Every year or so I have to relearn this lesson: TEST! TEST! TEST! Thanks, ---JCN Pass this one along if anyone else encounters similar issues.
  6. Re-imaging worked! IDT Audio drive on Envy 17 is now at 10.0.14393.0 (2017-07-15) -- identical to my Dell M6500 laptop (which never had the low volume problem). Now to fend off WINDOWS UPDATE! Thanks for the feedback! ---JCN
  7. I use the capture software within Roxio NXT 4. Thought I would try here first. Not sure I have ROXIO support - it has been a couple of years. What is it now $60, $70 a shot? May as well buy NXT 5 I suppose... I don't quite understand your "pause...bump" comment. Pause where? When I look at the IDT Audio controls the sound is at 100%. Funny thing, when I first start-up Capture the sound is almost TOO LOUD, but IDT still only shows 100%. If I then bring the IDT level down and then back to 100% it is okay (using the blue ROXIO speaker capture button) but still RECORD will kill the level. Back to normal (ROXIO speaker button) when I stop the capture. HP site suggested installing the Windows 8.1 audio driver but that is now a NO CAN DO on HP Envy 17 -- maybe because of WIN 10 CREATOR UPDATE. I may re-image my OS back to before this problem, but it is HOME EDITION so WIN UPDATE will try its damnest to restore the problem eventually! I'll report back if the IDT Audio driver from 3-16-2017 Windows restore makes any difference. (CREATOR erased WIN UPDATE history too!) Thanks ---JCN
  8. I have two laptops running Creator NXT 4: Dell M6500 workstation ("MERLIN"); HP Envy 17 TS ("AVALON") On MERLIN (Windows 10 x64 Home) everything is fine recording video and audio from my DVR. On AVALON (Windows 10 x64 Pro) when I start a video recording the AUDIO output using the speaker button on the Capture control panel drops by 10+ dB. This lowered sound level is reflected in the captured file (on AVALON and played back on another system). I did a Hard Reset on AVALON and tried the latest audio drivers via Windows update. Device Manager shows Roxio (and everything else) as using the Microsoft driver 3/17/2017 10.0.15063.0. Same issue remains. Prior to 22-Mar-2017 everything on AVALON was fine - I assume there was some Windows Update since then that maybe the culprit, but MERLIN is running a similar driver (via Microsoft migration / update) but has no problems: 7/15/2016 10.0.14393.0 According to the HP Support site: sp63555.exe which it labels as IDT 6.10.6491.0 audio driver files are the correct ones for my system, but these do not appear to be installable (I made multiple attempts; it runs to completion, I reboot, but nothing seems to change). AVALON also has Beats Audio if that could at issue. I don't have a clue how to force AVALON to accept a different AUDIO driver over its apparent reluctance in hanging onto the MS version cited above. Not even sure it that is the issue. Attached: Screen shots of SIW utility reports on audio driver files on both systems. Thanks ---JCN
  9. I tried again to overcome the Roxio Secure Burn uninstall hang-up. Renaming the NXT Pro 2 subfolder with Roxio Secure Burn did the trick here. The installation appeared to complete successfully but then the previous problem from a month back re-surfaced. Upon attempted reboot I get an INACCESSIBLE BOOT DEVICE error. I did another re-image back to my previous good state. Is there something I should do, or look for, BEFORE I reboot that will prevent this (or correct this) from happening? I do not know if this is caused by left over crumbs from NXT Pro 2, or something NXT 4 introduced or something totally different. I have all of the Intel & HP recommended driver updates for Windows 10. Should I use a 3rd party tool like DriverMax or DriverAgent to look more thoroughly for driver updates? Recommendation? I cannot recall 100% but I believe when I tried a month ago, Revo Uninstaller Moderate removed too many items and then the Roxio NXT 4 upgrade installer did not recognize my system as being eligible for the upgrade. A from scratch install from a Full NXT4 DVD gave the same result. But I will take better notes next round. Thanks for the help. ---JCN
  10. MediaCapture15.exe (NXT Pro 2) runs under Win 10 but not always perfectly (even at "HIGH" Windows task priority) Sol it is time to make another upgrade attempt (under Win 10): NXT Pro 2 --> NXT 4 Norton AV and Firewall ARE OFF! All device drivers are up to date. BTW: Same AV/FW "ON" made no difference in a successful full install on my DELL Precision M6500 laptop (also a Win 10 upgrade) Since this is a Roxio Creator upgrade I tried letting Roxio installer remove the old version. Attempt #1: I bypassed installing everything other than the Main Program (incl NOT installing, nor removing, the old Roxio Secure Burn) I got the less-than-helpful error "...Roxio...encountered a problem and needs to close..." There was ROXIOCREATORNXT4.EXE-7E6C691E.pf file left over in C:\Windows\Prefetch *Is there a LOG file somewhere that tells what it was tripping on?* OKAY. Attempt #2: Like so many other users, the install is HANGING UP on "copying new files" during uninstall of Roxio Secure Burn (<--just to try another variant) I could try prior UNINSTALLING of all of NXT Pro 2 using Revo Uninstaller There is not a separate option to just uninstall or bypass Roxio Secure Burn uninstall or I would try that to get around this immediate issue. *How many breadcrumbs do I need to leave behind in the Registry so that Roxio NXT 4 installer know that this is an UPGRADE from NXT Pro 2?* Can NXT4 be installed from Windows 10 Safe Mode? Obviously this would be the minimum non-interfering footprint presented by other possibly offending programs. When the moderators urge (suggest) that all other programs be turned off / closed, I do not quite know what this means other than AV and Firewall. Perhaps I could ask for more specific help here. Firefox? MS-Word? I would like helpful, kind, useful guidance / assistance. Being ridiculed, shamed, slammed, or put on trial as a worthless dweeb for encountering difficulties does not help. Thanks in advance, ---JCN (aka Geese Louise )
  11. Gee guys! I'd like to weigh in on this one. Mine: Installing NXT 4 only the main app and Secure Burn. No other NXT apps and no content. On an HP Pavilion dv7t-6100 CTO SAME EXACT PROBLEM AS ABOVE. TWICE. Second time around I was VERY CAREFUL in totally expunging NXT Pro 2 using Revo Uninstaller 3.1.6. Then system image backups immediately before install attempt -- "clean"??? -- at NXT 4 from a retail download. Literally ONLY NXT 4 would have changed ANYTHING. Same result as other posters above reported: System won't boot after NXT 4 is installed! Side-bar: Interesting hang-up during Roxio NXT 2 uninstall is that uninstalling Roxio Burn would hang up. But same Secure Burn uninstall problem occurred on my Dell M6500 laptop (also a Win 10 over 7 upgrade) and NXT 4 installed just fine over there. HP laptop reported error 0xc00000001 after 3 reboot attempts. How does one go about "repairing" a Win 10 install from a Microsoft upgrade (Win 7 Ultimate) - there is no "ORIGINAL MEDIA" Perhaps Roxio should provide an "approved list" of which laptops with Windows 10 WON"T CAUSE A PROBLEM WITH THEIR SOFTWARE? This seems to be their response - It is YOUR FAULT, USER, you and your girly-man laptop that cannot handle our muscularly perfect software! I guess the new definition of Windows 10 compatible is: "If it works for some people, then it is compatible..." If it screws up your system (and the only app of hundreds that does), then it is your fault! Geese Louise!
  12. The box is pretty specific about "USB 2.0" port requirement. Has anybody successfully installed the USB dongle to a USB 3.0 (SuperSpeed) port? My new, shipping, HP laptop only has USB 3.0 ports (qty 4). What about a USB 2.0 on a hub in this case? TIA ---JCN
  13. After two Premium Support Tickets (2x$25), numerous emails, a DxDiag submitted report and a Support Engineer admission that I had amply demonstrated a problem with Media Manager crashing (versions 13, 14, and 15 -- all curiously (mis)labelled MediaManager12), I may have finally stumbled onto my solution: I had switched in 2013 from COMCAST to FIOS and so I lost my FREE version of Norton Internet Security (running Creator 2011 SE at that time). Never had a MM problem. When Video Capture Device failed in early 2014 I installed NXT Pro laying around here. Running MSE and MS Firewall at that time. MM problems within a week upon first extensive use of MM. NXT Pro 2 did not help. Going back to 2011 SE also did not help (surprise). Also re-created the problem Feb 2014 on a totally clean Dell Precision M6550 workstation (NXT Pro). All under Windows 7 Ultimate or Pro x64. Now, late April 2014, after 6+ weeks of TOTAL SILENCE from Roxio Tech Support (and moderator PMs) - not even an acknowledgement of anything received I gave up. Recently, after evaluating 30 day free trials on 6+ security packages I decided to go back to Norton (this time 360 Premium Edition because of a deal at Staples). Surprisingly MM seemed slightly more stable. To pursue this further I then added my primary VIDEO drives, folders and sub-folders to the two NORTON AV "white-lists" "NO SCAN" and "NO SONAR". Presto! MM has stopped crashing and works as before (mid 2013). Do not ask me why this was not needed with the COMCAST supplied version last year. I also do not know if putting my VIDEO folders on BOTH Norton white-lists is needed, perhaps only the second one (???) I don't care at this point -- it works! mbam pro can take care of the scheduled AV scans for me on those Norton excluded folders. Some AV products make white-listing difficult or impossible. If you are having strange Creator problems I would suggest trying this to see if it helps and maybe switching to Norton products and their white-listing features. And that is why, Mr. Hardin, "me and nobody else" with this particular problem!
  14. Nice attitude! It is always the fault of the poor technically inept user who does not have 32K+ posts to their credit! The sheer typing you have done boggles my mind! To repeat for the umpteenth time: I had NO PROBLEMS with Roxio Creator 2009, 2010 nor 2011. I have amply demonstrated a repeatable reversible problem with Windows Media Player 12 and a conflict with a specific Roxio Creator NXT Pro installed DLL: to wit: dsfOggDemux2.dll If you will look at the version history of this set of CODEC libraries used by Roxio you will note that they are "pre-lease" www.Xiph.org is up to at least Version 1.3.x currently. Rename this DLL and WMP12 works fine for MPEG-2 files! Despite the supposed program dependencies: Windows Media Central will play my MPEG-2 files. With or without NXT installed. Windows Media Player 12 will not play them with NXT installed. These Windows components install and uninstall together so independent investigation is impossible. After my 1-17-2014 re-imaged system drive (which got RMC working again). I noticed very subtle instabilities within MM14. If I did VIEW -> DETAILS from the menu bar it would stop working. If I worked carefully just in the RIGHT PANE I could get it to display and play my MPEG-2 files. But unlike Creator 2009-2011 double-clicking an MPEG-2 file never successfully just plays these files. I tried adding my locations to Roxio MONITORED folders. That appeared to work but no longer. Upon reboot, and apparently now because I have "used" MM14 so frequently it appears on the HOME pane of RMC, it will take 10-15 seconds to start (displaying my files in a list, at some of them) but then crashes. Each subsequent launch crash is VERY RAPID. Must be that screwed up ntdll.dll on my system! I do not have sufficient time to make any resetting of folders or filters - the crashes are too quick, to get back to a working MM14 configuration (if I am even sure what that is / was). FWIW: SFC / SCANNOW comes back clean. But surely there be must something it is missing on my screwed up computer. Another recent curiosity (if anybody cares, which I doubt): Shortly after (minutes) when I added my MPEG-2 folders to the Windows Video library (which uses a WMP permissions service to insure sharing- right there in the EVENT VIEWER LOG). That is when MM14 starts showing instability, more or less, forever forward once it does STOP WORKING for the first time. Basically WMP12 and MM14 just hate each other (but only on my stupid computer). Actually on my 2nd internal laptop drive I do have a very clean, minimal installed Windows 7 bootable system. When I feel up to it I will work the 16+ screws and reverse these drives and install NXT Pro over there. It might be 158 Windows Updates behind so it will take a while. BTW: Corel WinDVD has no problem playing my MPEG-2 files at all, either. How can it be "my computer" when Roxio Repair install, on its own from the DVD, ALWAYS wanders off into the weeds and recopies Triple Scoop Music content and DOES NOTHING to look for missing DLLs and or programs (I deliberately tested this by removing large chunks like the MM14 folder and the Roxio Common folder to another drive. NOTHING THERE IS EVER FIXED / RESTORED / RE-INSTALLED). Useless music files ALWAYS "fixed", real program problems NOT SO MUCH. So what kind of "repair" function is this? What could "my computer" possibly have to do with something running off an install DVD? I have looked at the Roxio Install logs - from mid January install -- and they are "clean" (error free). At this point, good money after bad or not, I am going to put in for a PREMIUM ONE INCIDENT SUPPORT TICKET. I am perfectly willing to have this $25 or whatever go up in smoke with no satisfactory resolution. Maybe I will get another chance to fill out one of those Corel Quality Survey forms! ---JCN
  15. Sorry guys to re-visit this issue: MM14 crashes frequently. Again. (Let's ignore the DLL problem with Windows Media Player 12 for now - one issue at a time.) This is now after re-imaging my system drive to its state on 1-17-2014 -- my first successful install of Roxio Creator NXT Pro when everything appeared to work. Roxio Media Central is alive and well once again. Roxio Media Capture works as advertised. I added 5 MPEG-2 content folders to the Microsoft Explorer's main Library --> Video \ Public Videos\ MM14 upon start-up from desktop short-cut appears to pick these up as monitored folders From Split Pane view --> Right pane I can list Detail view (can't do this from the MM14 View Toolbar - crashes) However if I attempt to scroll down this list, several hundred MPEG-2 files in 2 internal drive partitions; 5 single depth folders totals, MM14 crashes (as before): Faulting application name: MediaManager14.exe, version:, time stamp: 0x5006c9bd Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7 Exception code: 0xc0000374 Fault offset: 0x000ce753 Faulting process id: 0x19e0 Faulting application start time: 0x01cf2507f6184e20 Faulting application path: C:\Program Files (x86)\Roxio Creator NXT\Media Manager\MediaManager14.exe Faulting module path: C:\Windows\SysWOW64\ntdll.dll Report Id: a252e767-90fb-11e3-a196-2c27d7a9fbb9 My question is why is a Roxio 32 bit faulting through a 64 bit ntdll.dll? Repair install NEVER appeared to full finish every time I used it before and would repair things like Triple Scoop Music files which were never broken, progress bar would stop at about 40% and the whole repair process would just disappear. Never a finished / reboot indicator, etc. I have zero confidence that this is any solution and just further corrupts the registry. Once it crashes MM14 is toast from thence forward. Then only recourse is to re-boot,. I have asked Rox-Ralf for a 30 day trial loaner of NXT Pro 2 to see if these problems might have been co-incidentally fixed. So far no reply but maybe we has the week-ends off. If that works I would purchase the upgrade. If I purchase a Premium Support Ticket instead can Roxio remote login and check my system to see what the problem might be using their sophisticated tools and knowledge? Double clicking on an MPEG-2 file directly or setting it to be the "Default Video" open file association also causes this crash. If somebody has a working Creator 2011 USB 2681 capture device that they wish to sell I can also got back to that version which always worked for me! Approaching 4 weeks of frustration here. Thanks for everyone's help and patience. ---JCN