Thank you for your assistance. The computer is a 4 gig Dell XPS 420, purchased in 2008, there is ample space on the hard drive. The operating system is Microsoft Vista, all the Microsoft software has been continually updated as Microsoft releases updates.
When launched, the Roxio splash screen is displayed. Clicking on "copy" causes the ABEND and the Windows software records the error message that I provided. In the past I have run Crap Cleaner. My antivirus software is Trend Micro Titanium (and I do periodically run scans). The computer keeps perfect time. The Roxio software came preinstalled.
As I mentioned, I did a complete uninstall including deleting the registry entries as outlined in the knowledge base article. I then did an install using the Dell supplied Roxio CD. The Roxio software functioned one time and then reverted to the error condition described above. The Roxio software failed some time ago so I could not tell exactly what software was installed or updated at that time.
Could you please define what you mean by a full maintenance check and update.