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Found 4 results

  1. Hi there, I am having an EXTREMELY hard time with my new Roxio Game Capture HD Pro. Let me 1st tell you a little bit about my setup. I have a 65" LG 3D TV (Not relevant) and a 7.2 surround sound setup run from an ONKYO NR-470. My issue is I tried running my PS4 to my amplifier, and tried to tie in the Roxio from the HDMI out to the tv. I get perfect video; however, 0 audio. I then tried placing the Roxio between the AMP and PS4, meaning now the cable runs from my PS4, to the Roxio, then from the Roxio to the amp. I am able to get the sound to my PC this way; however, the Roxio is downgrading all sound via the HDMI out as 2.0 channel sound, which is not acceptable from a 5.1/7.2 audio source. My questions are a mix bag but I will try to explain them. Can the Roxio HD Pro output more than 2.0 channel audio via the HDMI out port? Why can the Roxio only collect audio from the PS4 directly and not through an amp? (Tried amp output in PCM and Bit Stream to insure it was not an audio trans-coding issue) My TV accepts audio via the HDMI out port on the amp so I know it is no fault of the audio equipment. I was very exciting to receive this product in the mail and now I am extremely disappointed. What is worse is the authorized reseller I purchased this from went out of business last Saturday morning so I cannot return it for the same product or one from the competitor (Futureshop). I have already invested so much money in an extra monitors, a condenser microphone, and a good set of headphones so my daughter and I can start a youtube channel together. I hope you can help.
  2. HI! So i have been having some problems over the last week or so, everything was fine until the 2.0 update. i have been using it for 2+ years. First, the program crashes everytime with update 2, so i installed the 1.0 again. Has been working great again until now. My computer has a error with the device and in the device manager it has an error triangle simple on it. i have tried the fix that is recommened a million times on her and it does fix that triangle, but it doesn't work the device despite that. When i restart, it pops again, any help is appreciated greatly! Thank You
  3. i cant record on .mp4 with the new update? everytime i press ``Stop Capture´´ it appears a window that says ``rendering or waiting´´ (cant remember) with a green bar ( im using windows 7) thats supposed to start and finish, but it never fills up and the file gets automatically deleted. Yes, i can record at M2TS with no problems...
  4. Hi, all. I need a bit of help, and I'm not actually sure what information might need to be posted with it, so I'm sorry for that ahead of time. For right now, all the information I have is that I have a Roxio Game Cap HD Pro, and I tried to update the software to version 2.0. For some reason though, it doesn't actually update it. It gets to a step in the installation program that says it's uninstalling the older version, and then I get a generic "installation interrupted" message. I'm running Windows 7 64bit. Is this a common problem?
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