Jump to content

Search the Community

Showing results for tags 'Charged for two licenses'.

More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • Roxio General
    • News and Announcements
    • General Chat
  • Easy Media Creator Products
    • Creator NXT 6
    • Creator NXT 5
    • Creator NXT 4
    • Creator NXT 3
    • Creator NXT 2
    • Legacy Creator Products
  • Gaming / Capture Products
    • Roxio Game Capture HD PRO
    • Roxio Game Capture for consoles
    • Easy VHS to DVD 3 Plus
    • Easy VHS to DVD
    • Easy CD and DVD Burning (in Red Box): Vista & Windows 7 , 8 and Windows 10 Compatible
    • Roxio MediaBook
    • Roxio Video Lab HD
    • BackOnTrack
    • MyDVD Video Lab and MyDVD Premiere
    • RecordNow Music Lab and Music Lab Premiere
    • Copy and Convert and Easy DVD Copy
    • Legacy Products
  • Macintosh Applications
    • Toast 17
    • Toast 16
    • Toast 15
    • Toast 14
    • Toast 12
    • Toast 11
    • Toast DVD
    • Easy VHS to DVD for Mac
    • Popcorn 4
    • Popcorn 3
    • Legacy Mac Products
  • Roxio PhotoShow
    • Roxio PhotoShow
    • PhotoShow Legacy Products
  • Roxio Game Capture

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start





Website URL







Found 1 result

  1. Jvanderlinden


    I upgraded to Roxio NXT 4 from Roxio Easy Media Creator Suite 10. When I attempted to download and pay for the program, I was informed that there was a server problem and that I should try to download the software later. I did so and was successful in doing so, including payment for the discounted price offered through the upgrade. However, all of the information I input in my initial attempt to order the upgrade had disappeared. I input all of the registration information and credit card information again. I had no intention of purchasing two licenses and would not have made a second attempt to order and pay for the software had I known that the first order attempt apparently went through despite indications the order attempt failed based on the server problem via an on screen message, When I looked for the product key, I saw that I had two order numbers and two separate product keys. I suspected I would be billed twice but had to wait until I could verify this with the credit card web site. I have attempted to contact Roxio to request a refund for one of the orders using their internal email system. Despite two attempts, I have not even had a confirmation that they have received my request for a refund and of course, my credit card has not been credit back for one of the purchases. Has anybody had this problem or any experiences with a refund request? Does anyone have any contact means for Roxio since I have not been able to find an email address in their customer support site.