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Found 11 results

  1. My puter crashed and I had to return it to factory settings. When I tried to reinstall Creator 2012 and I got to the point of the program telling me to check for softwhare updates, it came back with,"You are not connected to the internet". Well, I checked, Iwas connected to the internet. I tried to cancel the rquest and everything stopped from there. So I ried everything again, just closing out the request to check for updates. same problem. Everything just stopped. So now what do I do?
  2. I have re-installed creator 2012 and I keep getting a message that says critical registry keys needed. What do I need to do or where do I find the keys.
  3. pcman

    98% Hang

    When burning dual layer disks, the product hangs at 98%. I did a complete uninstall and reinstall, to know avail. There are no firmware updates that I am missing. I have used this before, without incident. Tried another disc mfg...t no avail. Any ideas? Thanks,
  4. fredfordguy351

    White Screen On Startup

    Hi, for a couple of years my Roxio 2012 has worked flawlessly until yesterday. I tried to open it up and all I got was a white screen and at the bottom was a link to update to a newer design. I could not get it to work so I removed the program and re loaded it. Same result, white screen only. Any help would be appreciated...Thanks in advance
  5. Computer died and was replaced as we had backups of the important stuff in BOT (BackOnTrack - Roxio Creator 2012 PRO), but as I am seeing on these forums, these may not have offered the protection that was anticipated. We have some 35, 000 pictures that we would really like to get from the backup drive. We can see all the files on the drive, but each file has an associated %%stream file with it, and this seems to mean that the file cannot be copied or read directly. How is it "restored" as the Original creator CD does not a restore program on it - which itself is a tragedy.
  6. Greetings, I am running Creator 2012 on a Win7 Ultimate machine. All too often when I start, or after I am using MyDVD (videowave13) an error dialog pops up that says that "Remote Desktop Connection is not supported by this application". At that point my only apparent option is to crash out of MyDVD and lose any unsaved work. I am using MyDVD strictly locally (not over a remote connection). What is the software looking for that makes it THINK I'm connected remotely? Thanks, Arch
  7. When attempting to bur a large movie to a double density disk, using Creator 12, Windows 7 on a PC, the encoding process gets to about 98% done and then stops and gives the message "An unrecoverable device error occured. Error while encoding Movie 1" I've done a lot to try and run this one down- Creator 12 worked just fine on several other movies of similar length and format, but suddenly just stopped. So far I have uninstalled all other movie and video burning software, uninstalled Creator 12 and then reloaded it, checked for updates and even gone as far as to have a new DVD burner installed... still the same issue. Any suggestions?
  8. tomatospice

    Fit To Disc Does Not Fit To Disc

    I am running Creator 2012 on Windows 7. I have been using the creator series for several years, but have had a problem with Creator 12 making iso files that are too large for the disc. I am making an AVCHD DVD. I realize there is a difference between the disc saying there are 4.7 GB available when there is really only 4.3, and likewise with a DL only having room for about 7.9 instead of 8.5. My question is how do I make it fit to the disc? I have tried saving the iso file, then opening it in roxio video copy and convert. My iso file shows up in my directory, but doesn't show up in the right hand screen for me to select. I made the file in MyDVD as just a regular DVD instead of AVCHD and then burned an iso file and that iso file will show up in copy & convert. However, I want the AVCHD, that is why I bought a new video camera. Why won't the iso for the AVCHD DVD show up and yet the regular DVD iso file will? I have also tried selecting SP or LP mode instead of fit to disc in MyDVD. SP is generally too large, but LP will fit, however it is really too small and it is only using part of the DVD and I don't want the quality to go down that far. Why can't they make the fit to disc actually fit to the disc? Any suggestions out there?
  9. After burning downloaded movies (Standard Format, not HD) from TIVO, when I try to view them on disc, they all become distorted and hung up around the 50-minute mark. Here are the steps I have taken to try to isolate the problem: 1. After playing the movie on my DVD player, and seeing it get distored and hung-up around 50 minutes into the film, I go back to my DVR and replay the movie to see if the original taping had any distortions. RESULTS: No distortions, films play cleanly on my television. 2. I then re-download the film to my two computers and play them there to see if there are any distortions that result from my downloading them from my TIVO DVR to my computer. RESULTS: No distortions, films play cleanly on my computer. 3. Since all films were coming out distorted, and at the same mark, I then installed Roxio Creator 2012 on my second computer, burned copies of these films on this computer as well. RESULTS: Same as the first computer, images of films get distored and the movies get hung up around the 50-minute mark. 4. I tried uninstalling, then reinstalling the program into the two computers. RESULTS: Same distortions occur at the same place as before. When ready to burn a movie, I always choose the 2-D/DVD/Standard Definition option, and I've used different DVD brands, though always get the same problem. I used to have an old version of a Roxio DVD burining software, and didn't have this problem on either computer, but the program was old and "wore out," the reason for my switch to Roxio Creator 2012. What would be creating this problem? It definitely has to do something with the software. If I need to reinstall the program and customize the download, what should I look for to resolve the problem? What other options should I consider when getting ready to burn a new DVD? It's been very, very frustrating, to say the least.. Thanks in advance for your attention and help to this matter.
  10. I have been using creator for years, back in the adaptec days, I just ordered the 2012 version from amazon, and the install failed at the creator install part. TS was more then useless, they did send me a link to download a internet version but norton 2013 deleted the file (roxio2012downloadmanager) because of threat name WS.Reputation.1 Then they wanted me to download it again with norton and my firewall turned off. That will NEVER happen. Can't return the software because I purchased through amazon. Any ideas on how to install without crashing my system? Almost clean windows 7, loaded software is. Windows 7 Norton 2013 Office 2010 Pro Plus Weather station 600 ACDSee 6 Winzip 165 Virtual Drive Adobe CS5 HP 8600 Printer
  11. I purchased a Dell Inspiron laptop with a version (Creator Starter) of Roxio software. After registering the product through the link provided to Roxio, I got an email from them offering a 50% discount to upgrade to Creator 2011. Well, the link doesn't take you to 2011, but 2012, and the discount isn't 50%. Okay, maybe this is an earlier build and maybe I can email Corel and get this resolved? Nay, nay! Corel has the most elaborate customer service firewall to prevent a customer from reaching them that I have ever encountered! I tried to set up an account, it said my email was registered. I tried to access the site using my new registration information and it said that no email address like mine was registered! Every attempt to get through the maze they have set up was foiled. Think I will bother to use, let alone upgrade to their product? Not in a million years. Biggest farce in customer service ever!
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