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Found 7 results

  1. Cant Log Into Twitch

    Morning all, Just purchased my Roxio Camecapture HD and trying to log into Twich, every time I do so the software crashes and flings me out ? Any ideas on how to fix this ? Thank you Chris
  2. Toast 12 Pro (Distribution Issues)

    On October 2, 2014 I placed an order for Toast 12 Pro (Physical) rather than a download. As of today (November 5, 2014) I still do not have the product, no proof of shipping, and multiple calls in to the company to which they tell me the order is in processing, but has not shipped. Initially, they also told me they could not refund the order because it was already in processing. Today I received email telling me that the "free warranty support" on this product was about to expire. At this time I DO NOT have the physical copy I ordered, nor have they provided me with the ability to download it. First they offer that I can download it from my order login then they tell me that they cannot provide a download link because I paid for a physical copy. When I purchased it, the Pro version was listed as $99 on their homepage. It is of course now $149. Later in the day after placing my order, I offered the FRIENDS10 discount code to our corporate IT staff and my office ordered a copy of Toast 12 Pro as well. That order is experiencing the same non-shipment, non-helpful interaction. Multiple times, I called in and multiple times, according to Roxio Toast support, I was assured that they show plenty of physical copies in stock. After a few separate calls, I asked if they could cancel the non-shipping order and create a new order with the same $99 pricing so it would actually ship. The request was denied. I asked for some form of compensation for the absurd delay and aggravating lack of information. The request was again denied. 1) When people pay for your products, you have an obligation to your customers. 2) When people inquire about standard requests (Shipping, Billing, Serial Numbers, etc.) people expect an answer, even if you put them on hold to collect that answer. Either way, it should happen within the FIRST phone call. 3) When people request regular status updates to be sent to them because no answers were provided on the phone, people need someone to actually email or call them back. 4) If you use a 3rd party shipper, you are still responsible for your customer interactions. 5) When you use a 3rd party support desk, you are still responsible for you customer interactions. 6) When a failure happens on your end, you need to make it right. Credits are customary. I'm not posting this to start a bunch of name calling. I want to be heard and this is just one of many forums and blogs that this topic will be presented to.
  3. Hi there, We've been burning a bunch of Blu-Rays lately, from a TS file created from a 720x960 59.94 progressive quicktime. They burn great and we never have any issues. Recently we had our show unconverted to 1920x1080 29.97 interlaced, and we're now compressing the same way and outputting a TS file that is now at 1920x1080 29.97 interlaced settings. Whenever we set Toast to burn, it begins multiplexing but then stops without warning. The yellow progress bar disappears and we go straight back to the Toast window, without any kind of an error message. I can hit "Burn" again and it goes back to multiplexing, and the cycle continues.The Blu-Ray that we try and burn remains completely blank. I am certain that we've been able to burn Blu-Rays from a 1080i TS file before, this problem seems new. Has anyone experienced this? Thanks! -Erin
  4. Just had my first not so pleasant experience using Toast 11.1 with Mac OS 10.8.4. Was creating a picture DVD. Set-up works fine. However, burning seems to create a problem while finishing. Appears as if it is hanging (spinning beach ball) when writing the lead-out. Aborted and force quit the application. Restarted to remove unmounted DVD. Then inserted DVD. Upon examination of the DVD, it works and does not appear to be damaged. So, where do we go from here?
  5. Hresult E_Fail Help!

    PLEASE HELP! my roxio videowave wont allow me too upload to youtube it pops up with red writing saying: X error HRESULT E_FAIL has been returned from a call to a COM component ANY IDEAS!?!?!?!?!?!?!?!!?!?!??!
  6. Toast 11 Freezing At 99% Completion

    Every time I try to burn a HD-DVD Toast 11 freezes when it gets to 99% completed. I have a Mac OS X with all updates installed. I have Toast version 11.0.0. I just bought this and can't get it to work. I need to deliver DVD's to clients ASAP. Please help!!!
  7. I have this video in which I was making a collaborations of various moments of people getting hit in a game, quick flashing in between hits sometimes rapidly to the beat of The Blue Danube. When in the Videoware editing page, everything runs fine and stays on time, but when I convert the video (I have tried WMV and Divx), the spot with the Danube is suddenly off, and the music skips about failing to keep to the beat of the hits. The rest of the video including music inserted at a further part work fine and are all on time, just the one spot, and only when it is exported. If anyone knows how to fix this it would be greatly appreciated.
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