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Found 51 results

  1. Hey guys. So frustrating...i bought my game capture on amazon a 2 weeks ago. Installed it and everything on my laptop. Heres the situation: My mate and i are swapping PC and laptop. But my mom came into my room while i was away and threw away the whole box which had the CD key im not even lying and im really upset because im pretty sure there is nothing i can do. I also did not register online stupidly. So could i possible move the whole folder onto my harddrive and just place it in the other PC? I have the CD, Game capture device and the cables. I can even send proof of payment and photos of my device and CD. Please is there anyway of getting another serial code Thanks ​josh
  2. I have my roxio game capture plugged in but when I pull up the capture program it keeps telling me it has no signal. What do I do?
  3. Game Capture Ending

    I have my game capture hooked up through HDMI to my monitor. I've been trying to use it to record my desktop just as a test but it will start capturing, wont load in the game capture window, and then stop capturing. the file will be saved as a 1 second recording. My computer has a Intel i7 haswell, and a Nvidia Geforce 750M, 8 gigabytes of ram, but Iv'e checked and that isn't being overused, CPU heat is fine, and Iv'e tried reinstalling the software multiple times.
  4. Capture Software Won't Open

    Hi, apologies if my problem has been resolved before however I'd had a search through the forum and the only threads about it have either gone unanswered because the author never responded to a question or the resolution hasn't worked for me. What has happened is that I was recommended by Windows Support to do a Clean Boot to help fix problems I was having with Windows Media Player however when I tried to use my Roxio Game Capture later on, I clicked the big 'Capture' button and instead of opening the capture software, the orange loading pop-up appeared for less than a second and disappeared and nothing happened. I tried restarting my laptop a couple of times, running capture as an administrator and even going through the repair process but it still isn't opening. I don't know whether the Clean Boot had anything to do with the software not working however it's been working fine since March of this year so it would be odd for it not of been from it. Thanks!
  5. Greetings, Just bought the Roxio HD Pro game capture card for my son, set up the hardware and installed the software from the CD/DVD. All seemed to go smoothly until we tried to launch the application. I window opens (the process is listed as LaunchPad.exe in Task Manager) but, other than a message stating something like 'Connecting to our servers, please wait', there really is not much to this window and it generally looks broken. There are two buttons, 'Next' and 'Cancel' but, clicking on any of these causes an error modal to pop up stating "Attempted an unsupported operation". The only way to close the application is to kill it using task manager We have also uninstalled the application, download the service pack 2 version from the Roxio website, installed that but, exactly the same problem. This is the laptop it is being installed on. This particular one runs Windows 7 64bit - http://h10010.www1.hp.com/wwpc/pscmisc/vac/us/product_pdfs/HP_250_G2_Notebook_PC_DS.pdf Any and all help will be mcuh appreciated. He has been waiting for this card for a looong time and it sucks to be so close, but yet so far to being able to use it. Thank you in advance for your assistance.
  6. Whenever I try to update my software for my game capture HD pro it gives me an error message. I've attached a screenshot. I'm really confused what I'm supposed to do. Repairing the program through "programs and features" on my computer didn't work either. In fact, it gave me the same message when I tried to repair it.
  7. Hi, I recently purchased a Roxio Gamecapture HD Pro and after over 7 hours of trying to set it up, I am really wondering why I didn't just pay the extra for an Elgato. After installing the software, downloading the service pack updates and rebooting the machine, whenever I try to capture gameplay footage the program crashes immediately. My machine has more than the recommended specification requirements so I know that isn't an issue. I have attached a screen grab below to illustrate my problem. I don't understand how Roxio can justify charging what they do for this when I see this problem happening to a lot of people and they offer NO customer support at all - OR they charge you for it. If anyone can help, I would hugely appreciate it. Jim
  8. I'm having issues with the preview window when capturing footage. the image seems to split and the top part of image is repeated at the bottom of the screen, underneath the original picture. any fixes or reasons this may be happening
  9. My cousin gave me his roxio but he had lost the software disc is there anyway of getting it back or a download online.
  10. We are trying to set up the Standard Game Capture. We have an Xbox 360E ( not the slim). We have hooked it up in what we believe is the correct way with the correct cords. We have a component cable plugged into the the HDMI port of the Xbox. The other end is plugged in to the Game Capture box using the 5 audio and visual ports. Then we have a cable connected to the back of the Game Capture box to the back of the TV. A USB cable runs from the back of the Game Capture to our computer. It is the same hookup as illustrated in the Quick Set up Guide. When we do this, nothing happens. The screen on the TV is black and there is nothing on the computer. We have tried it in several openings on the back of the TV, No sound either. Does anyone have experience with this? Maybe its not compatible with the Xbox 360E (not slim)?
  11. Recording Voice/streaming Issues

    I've noticed the GCHD Pro only records voice from my mic when I stream, and not when I record. Does anyone know of a way I could remedy this? I've been looking forward to playing games for YouTube again, but I kinda need voiceover to keep it entertaining (and legal). Also, I've noticed my program only allows for logging into Justin.tv (which has long been shut down), and not to Twitch or to YouTube. I updated it just a few hours ago, so is there something else I'm missing? Answers are appreciated greatly. I'd really love to get back into entertaining you guys ASAP. TL;DR: need use mic for record. How do? Justin.tv broke. Want use Twitch. How do? YouTube fun. You watch. Many laugh.
  12. Pc Capture Issues

    Hi, my name is Austin, and I am a recent purchaser of your Game capture HD Pro.I was very excited to receive this, and upon purchase, I proceeded to attempt to record my pc gameplay. For my setup, I have one HDMI cable coming from the video output of the computer and into the input of the capture device. I have another cable running from the capture card's output into an HDMI-DVI converter, which is plugged into my monitor. I have my FireWire usb cable running from the capture card into the same PC that I have my HDMI's plugged into. When I open the Roxio capture program, I see my desktop background, but nothing more. No icons, shortcuts, mouse pointer, or anything. I attempted to run a game, play it for awhile, and then watch the recording, but the recording was nothing but my desktop background.No sound from the game either. I know the product is not defective. It worked on my Wii and ps3. Can you help me identify the problem?
  13. Hi there, I've just bought a Roxio game capture device and have just tried setting it up, but it keeps appearing with the same message "the certificate file is missing or has been corrupted. Please re-install it." Now I have tried uninstalling and installing it again but It hasn't worked still. I have tried using the revo uninstaller like it suggested on here but still no luck. I have no clue about what to do here and how to clear the registry folders. Can someone help urgently please? Many Thanks
  14. Until today, I have been able to run the program just fine. Suddenly it won't start. I have tried repairing, uninstalling and reinstalling, restarting, scanning, and just about everything else I can think of. I'm not experiencing this issue with any other program on my computer and searching has thus far provided no solution. Please help.
  15. I have set up my game capture correctly, and I'm trying to record my 360 footage. When I record, the fps drops drastically, and there is a few seconds delay from when it happens on the xbox to on the computer. when I play it back, the visuals go at 20 times speed, but the audio plays only t about 1.5. Help?
  16. URGENT! We have recently installed the Roxio Game Capture software onto our windows 8.1 laptop and it comes up saying: "The certificate file is missing or has been corrupted. Please re-install it." Can someone please help us? This is kind of urgent as we are starting filming for a big GTA film we are doing on the 1st OCTOBER and we need this software working then. Does anyone know how we can fix it? NOTE that the computer is running on Windows 8 and we had to recover the software from a Roxio up port member. Thank you
  17. Tablet Recording With Game Capture?

    I have a Samsung Galaxy tab 3 with a hdmi adapter (http://www.samsung.com/us/mobile/galaxy-tab-accessories/ET-H10FAUWEGUJ) which I use to display the tablet on the tv. Would the Roxio Game Capture HD pro be able to record from my tablet?
  18. Roxio Hd Pro Crash

    So, I was trying to record a video game on my Xbox 360, and I got about 2 minutes into recording until my computer showed the blue screen of death and restarted. Now, every time I press capture it does that! Help?
  19. I have had my Roxio for over a year now and I stopped using it about 3-4 months ago and I have now gone back to using it but everytime I try to plug it in it comes up with 'USB Device Not Recognised'. Ive never had this problem before and Ive been trying for 2 days now to get it to work, I have pretty much tried everything, ive tried on both my PC and my laptop and I still get the same problem, is my Roxio just completely broke or is there just something wrong with my drivers/usb lead or what? please help!!:'(
  20. No Game Audio

    So, I have my Roxio Game Capture Device finally, and I ran into some problems while using it. It started with not being able to have an audio at all. I got my mic to pick up. (I use TurtleBeach XL1) My own voice is coming through just fine, but I am not picking up any game audio or voices of other players. This is really killing my recordings for YouTube. PLease help me!
  21. Capture Software Crashes Instantly

    Hello, I am trying to figure something out that I have been having issues with since I started using my RGC HD Pro. When I open the software that brings up the capture and edit buttons everything is fine. I am then able to use the edit and share feature, however, when I try to click on capture the window comes up and instantly it crashes and I am given a window that says "Roxio media capture has stopped working." Windows does not show that a solution is available to I thought I would write here. My computer specs are as follows: Windows 7 Home Premium 64 bit AMD A10 5800k 3.8GHz processor DirectX 11 Plenty of space and I have explorer 10 installed
  22. Im trying to upload straight to youtube but it always says my information is incorrect but it is. My Youtube username is PJ DUNN could that be the reason since theres a space? I tried my alternative name PJxDUNN but it doesnt work...help?
  23. I Have Video But No Audio With Game Cap Hd Pro.

    I have been using the roxio fine for a really long time but all the sudden it will not pick up the audio of what I am trying to record. Help please.
  24. Device Manager Does Not Recognize Rgc

    Hello! I would like some help regarding the lack of signal and input on the Roxio Game Capture Software; On the recording software, no source shows up whatsoever (I have it conected to my computer by HDMI) though it reads my HDD just fine... I feel like this may have to do something with the drivers, seeing as my computer doesn't recognize the device and just lists it as a "transcoder" (I have windows 7 ultimate)... Any ideas in terms of this matter? Honestly I don't even know how to set it up... Most people here use the Roxio for console game capture, but I'm trying to record my PC gameplay. Thanks for your time and consideration! Sincerely, SuperSGogeta25
  25. HI I just installed a new hard drive to a better laptop that would support my game capture device. I uninstalled it from my old computer hoping that would allow to install on my newer one I was wrong it say product key is invalid. is there a way can do it??? thanks
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