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Found 1 result

  1. I recently updated Windows 10 Pro to the Fall Creator's Update. Since then, I installed the full package of programs from the new Roxio Creator NXT Pro 6. One of the last installation steps is that the loader installs Corel WinDVD 12. So far, so good, right? Once WinDVD 12 is installed, when I click on "About", it shows "This copy is registered to:." ... basically no one. NOTE: This is a legitimately purchased Roxio disk. Then, when I select "Check for updates", the software takes me to a web page showing there is a Service Pack 3 update for said software. I download it, run the install program, and during installation of the 'update', it removes the WinDVD 12 icon off my desktop and says, "Invalid serial number". This has happened multiple times. I even went as far as to purchase ANOTHER copy of WinDVD 12 from the Corel online shop. That software, even though it showed the NEW serial number (from the additionally purchased copy), still had the same FINAL results when I tried to update it with the SP3 from their official website -- removed the desktop icon of my purchased version and stopped with "Invalid serial number". I've emailed tech support and EVENTUALLY got a remote session set up last week. The tech spent about 80 - 90 minutes rummaging around my computer, doing basically what I had already done (downloading update, trying to install, getting same result, etc.) and finally said, I'll have to bump this up to level 2 tech support. I hope I'll hear from them this coming week sometime but thought I'd jump on this forum to see if anyone else has had similar problems and hopefully found some solution. My guess is that either the update doesn't play well with the latest Windows 10 Pro update - OR -- there is a problem with the SP3 update recognizing legitimate copies of WinDVD and installing and updating instead of complaining about invalid serial numbers.
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