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Found 1 result

  1. I have something to say regarding the streaming. In the last 3 years that I've owned this product I've tried to use it for it's intended purpose upwards of 40 times. The only time it ever worked (barely) was when recording directly to my computer and nowadays it can't even be depended on to do that. The twitch streaming worked once ever for less than 5 minutes and to this day it is advertised as able to stream to twitch on the sales site. Even at this very moment the capture program is frozen on my screen because I tried to load the program in a moment of hopeful enthusiasm. Because of how poorly it's programmed you can't simply end the process and retry. It will not let you try again without restarting. Today it's the 3rd time restarting my computer, 4th time reinstalling, last time I'll ever trying to use it. This is a story I've relived countless times and the disappointment and frustration I feel is overwhelming. I've sent reports in to the company through the program (when it worked) and I've never once received a reply or an explanation and my only thoughts on this are that they have my money and don't care. I will never buy another Roxio product again, I will tell everyone I know to avoid everything Roxio. I tried to support them and enjoy the product but in the end I spent 160$ on a paperweight that lights up when plugged into a USB. They should be ashamed to have it on the market with their name attached to it. The quality of the product is parallel to the quality of the customer support and anyone looking to purchase it should invest in another product. I'm gonna just run over mine with the car now and try to forget I ever owned it. Funny thing is I'm not even angry, just sad that I was duped.
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