I have an issue with Roxio Toast 11 Titanium. It worked fine until I changed the Pioneer BDR205 burner for a BDR208. Now it freezes and burns coasters out of my archive blu-rays. The hardware seems OK. No updates there. I had to change the device because the Panasonic long life blu-rays are tested with the 208, not with the 205.
Today I received the following response: Our product experts will investigate and determine if the issue warrants scheduling in a future update/release. We will contact you if more information is required.
Somehow that doesn't make me happy. Do they advise me to sit and wait for their experts and meanwhile forget about my archiving? But that's what I bought the license for, well partly at least.
I am sad to say, that this is the second issue with Roxio. The fist being about paying full amount for a license although I was upgrading from the version shipped with my external LaCie Blu-ray burner.
So, if you have high expectations of the support people of Roxio, think again.