I currently have my PC hooked up to record from my Xbox at the moment. All of the wires are in the correct places. I turn on my xbox, load up the capture section and ... nothing. All I get is the interface doing nothing.
As you can see in the picture, I have no chooseable option for source or settings. I've tried uninstall/re-install, I've tried nearly all the suggestions on how to get this fixed, to no avail. Those two options never pop up.
I believe it's something to do with the box or the wire from the box to the PC because, somewhat ironically, I get source and settings when I remove the PC cable. Also, the holes where I place the cables are loose, to the point where I have to tape them to the box to get them to stick in.
Now, i've had this roxio unit for around two years, but I didn't get to use it for a year because of technical issues with my old PC. It never got out of the box during that time. Then I got my new PC, and got it working. For around 2 weeks, then it just stopped, and hasn't worked for the past 9 months!
so, here are my questions:
1) Is there any solution to fix this without dissembling the capture box?
IF NO TO 1:
2) Does taking apart the capture box null+void any policies attached to it?
IF YES TO 2:
3) Can someone tell me how to ask for a refund/replacement because of "shoddy build quality".