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Found 13 results

  1. I have Roxio Photoshow 6.0 with a Premium Account and when I try to burn a DVD I get an error message: "There are no DVD or CD burners connected to your computer" Support wasn't able to come up with a fix. My DVD/CD Media,(Matshita DVD+-RW UJ8E2), works with all other programs such as writing Itunes to a CD; reading any DVD or CD; Playing movies; etc. There is no error in the Devices Menu. Deleted DVD/CD and restarted which reinstalled DVD/CD Media and still have the problem. All updates are current. I have an external drive and it won't recognize that either. I also have Roxio Creator 2012 which has Photoshow as one of it's features and I get the same error message with it. I am using a 3 year old Dell Laptop with Windows 8.1. I have no other problem on this laptop with any programs. I also have a 10 year old Hewlett Packard Desk Top computer with the same programs installed on it and it recognizes DVD/CD Media and will burn DVD's with with both programs. It has Windows 7 and being 10 years old is very slow. I prefer to use my newer laptop. Has anyone else had this problem and what did you do to fix it. Thanks Jim
  2. I am trying to create a photoshow. Not all my music will play, two will, two won't. All MP3s, all download through Amazon Music, properties all the same. Tried upgrading, tried deleting all the music and re-adding and in different order. Saw a suggestion to use an earlier version of Flash but that didn't help. Making this for Christmas and so frustrated, running out of time. Help!
  3. Rotating Photos In Photoshow

    How do I rotate a photo in photoshow?
  4. I paid 45 dollars and bought Photoshop 6 and installed the desktop version. The problems I am facing are: 1. While editing my show on the desktop version, the program crashes the moment I click on any photo - to move it, or edit etc. Works fine on other tabs, but this one tab (photos), it crashes! Therefore I am editing my show on the online version, which works fine. 2. In order to download my photoshow in the video format, I need to use the desktop version, as you cannot do that through online version. While downloading, the program crashes again! It's frustrating.... Help I need: 1. I bought it only 2 days back. How can I ask for a refund? Whom to email? Not finding it online. 2. Any ideas how I can resolve these issues - specially the second issue (downloading)... Thanks Joy.Joseph1984@gmail.com India
  5. Video Uploading

    Hi! I have been a photoshow user for about 10 years and I have currently 108 photoshows online. I use to be able to upload small video clips to my photoshows but I am unable to do so now. My video clips meet the posted requirements of size and format and I am very frustrated that I cannot do things that I was able to do previously. Could you explain to me what to do to be able to upload video clips with my photoshows. I have in the past few days been charged $40 for my premium subscriptions.and I expect the site to work! Your cooperation in this matter will be much appreciated, Jacques Rene
  6. What Happen To Photoshows

    I have been a member for a year and have many photoshows I want to keep but I will not be renewing this year. What will happen to all my photoshows since the software never did make an MP4 out of them and send it to me via e-mail or even offered to put them on a DVD. Please advise. Thanks
  7. Photoshow To Mp4

    I’m trying to create a MP file..from a Photoshow…left computer on all night..nothing in my mail box this morning. If it matters……I am a Premium member. Please help. Joe
  8. Addressees For Photoshow

    I wish that PhotoShow could keep track of names of people to whom photoshows are addressed.
  9. No Audio Photoshow

    I have lost music on all my photoshows, Two days ago I could hear it, but now nobody can hear my songs on the site.
  10. Where Did My Music Go?

    I purchased the premium verision and created a photoshow online, adding my own MP3 music from files I bought on Amazon. Then I discovered I needed to be using the desktop version to be able to burn a dvd. So I installed the desktop version, downloaded my show from online, and there is no music whatsoever. I even unlinked the desktop version from online, removed the music, and loaded the music back on, and it looks like it the music is there, but there is no music playing. All of the photos, titles, animation, and captions transfered over, but no music. I need to play this slidehow for a family event tomorrow, and there may be no internet access so I NEED to be able to play this from my laptop only, DVD or otherwise. Any suggestions?
  11. Uploading still photos and music no problem - but if you're ready to upload videos - in the correct file extension as it instructs you to do - FAIL. Also freezes - I used to be able to save my slidshows to DVD - no more! Now an MP4 is only offered. I contacted Corel technical support and this my friends, is the response I received. I will most likely be requesting a full refund. I NEED a decent slideshow program that can incorporate BOTH stills and video - and not take hours to make a lousy MP4 - I want DVD capability. It's the year 2012 - going on 13 - for Roxio/Corel to advertise this product as so wonderful - I feel the marketing department must have serious flaws. This to me, is false advertsing. Thank you for contacting Corel Customer Support. As a consumer i understand your point-of-view, in all honesty we havent received any word from the higher ups on when our Photoshow services will be up and running. Like you, i'm in this waiting game as well, i wanted Photoshow to work as much as you do because i use it personally. I dont want to give you answers which i cant back up and all i can give you now is mere honesty that its not yet working and i cant give you a definite time frame. If you really want to process the refund you can get in touch with our customer care: 1-877-582-6735 Thank you for your utter patience and support. Please do not hesitate to contact us with any further questions. Kind Regards, Jonathan Corel Customer Support Services
  12. Hi There! I am having a problem getting my desktop photoshows to appear on my member page.. I checked the filed size (22Meg), checked my membership status (premium), checked login information (stored - doesn't ask me to input it ) used the "Post to my member page" button to no avail. I have posted one back in June with no problems (approx. same size file)... Did something change that I am missing??? Any help would be greatly appreciated! Thanx!!
  13. Hi there. I created a photoshow online yesterday at Roxio's Photoshow. I love what I created. Yay! I clicked on "save as MP4" and the window popped saying that I would receive an email when my slide show was ready as an MP4. Anyone know how long Roxio takes to do that? It has been almost 12 hours already. Thanks in advance. Also, is there a way to download the slideshow as is so that it doesn't need to be viewed online? And a way to set privacy so that people don't need to create an account to log in an look at the slideshow? Or does the custom URL account for that?
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