11 replies to this topic

[ISINC]

TICKET DETAILS:
Ticket #: 253613 Last Updated: 9/26/2006 10:44:30 PM  



Problem: Roxann Assistance


WebTicket  You keep sending me what is shown below. I DO NOT WANT TO DOWNLOAD THAT – IT WAS A CANCELLED ORDER, that would not download on my computer so I got a refund What I want to download is one that I DID download, did PAY FOR and DOES work when installed. Shopper comments: my computer crashed, wiped everything out and I need to re-download Easy CD DVD Creator 6, The Digital Media Suite, Platinum Downloadable C###############5 Or Easy CD DVD Creator 6, The Digital Media Suite, Platinum Downloadable C###############5 Can you PLEASE send me a re-download for Easy CD DVD Creator 6 – it has been paid for and I really do want to get up and running. Can you not check and find serial number C###############5 and help me figure out how to re-install this. ANY help would be appreciated but PLEASE do not send me the Easy CD Creator 9 that I cancelled again. -----Original Message----- From: Sonic Store [mailto:sonicstorecs@digitalriver.com] Sent: Tuesday, September 26, 2006 8:42 PM To: Jim Subject: Re: Easy CD CREATOR 6 I purchased wiped from Hard Drive I need your help to re-install - Thank you (K###################M) Roxio eStore > Home Store Home | Shopping Cart | Customer Service Order Details Order Number: 4580868000 Order Date: 9/5/2006 Order Status: Order Complete Billing Address: James VerHoef 11809 S. 104th E. Ave. Bixby, OK 74008 US Product Name Qty Easy Media Creator 9 Suite - ESD RoxioContentCDv9.0_SUI.exe Serial Number: ##-#####-#####-##### RoxioEMCSuitev9.0_efisd_R03.exe Serial Number: ##-#####-#####-##### Windows XP/2000 Electronic Download Quantity returned: 1 1 Rebate - ($20 Mail-In) - Easy Media Creator 9 06-102335Roxio.pdf Windows XP/2000 Electronic Download 1 Previous Returns: 6405709 << Back to Main Help Page Affiliate Program | Legal | Privacy | Customer Service ©Sonic Solutions. All Rights Reserved. Roxio, the leader in CD & DVD burning software.  
09/26/2006 10:44 PM  

WebTicket  User asked Roxann: I want to re-download Easy CD DVD Creator 6, The Digital Media Suite, Platinum DownloadableC###############5 my computer crashed and I need you to send me a download path of Easy Media Creator 6 I paid for. Thanks jim@olp.net
Product Selected: SupportEasy  
09/26/2006 9:33 AM  




Note: Key info removed

Edited by Larry, 27 September 2006 - 05:30 AM.

[Beerman]

ISINC, on Sep 26 2006, 09:49 PM, said:

TICKET DETAILS:
Ticket #: 253613 Last Updated: 9/26/2006 10:44:30 PM  

Problem: Roxann Assistance


WebTicket  You keep sending me what is shown below. I DO NOT WANT TO DOWNLOAD THAT – IT WAS A CANCELLED ORDER, that would not download on my computer so I got a refund What I want to download is one that I DID download, did PAY FOR and DOES work when installed. Shopper comments: my computer crashed, wiped everything out and I need to re-download Easy CD DVD Creator 6, The Digital Media Suite, Platinum Downloadable XXXXXXXXXXXXXXXXX Or Easy CD DVD Creator 6, The Digital Media Suite, Platinum Downloadable XXXXXXXXXXXXXXXXX Can you PLEASE send me a re-download for Easy CD DVD Creator 6 – it has been paid for and I really do want to get up and running. Can you not check and find serial number XXXXXXXXXXXXXXXXX and help me figure out how to re-install this. ANY help would be appreciated but PLEASE do not send me the Easy CD Creator 9 that I cancelled again. -----Original Message----- From: Sonic Store [mailto:sonicstorecs@digitalriver.com] Sent: Tuesday, September 26, 2006 8:42 PM To: Jim Subject: Re: Easy CD CREATOR 6 I purchased wiped from Hard Drive I need your help to re-install - Thank you (XXXXXXXXXXXXXXXXX) Roxio eStore > Home Store Home | Shopping Cart | Customer Service Order Details Order Number: 4580868000 Order Date: 9/5/2006 Order Status: Order Complete Billing Address: James VerHoef 11809 S. 104th E. Ave. Bixby, OK 74008 US Product Name Qty Easy Media Creator 9 Suite - ESD RoxioContentCDv9.0_SUI.exe Serial Number: XXXXXXXXXXXXXXXXX RoxioEMCSuitev9.0_efisd_R03.exe Serial Number: XXXXXXXXXXXXXXXXX Windows XP/2000 Electronic Download Quantity returned: 1 1 Rebate - ($20 Mail-In) - Easy Media Creator 9 06-102335Roxio.pdf Windows XP/2000 Electronic Download 1 Previous Returns: 6405709 << Back to Main Help Page Affiliate Program | Legal | Privacy | Customer Service ©Sonic Solutions. All Rights Reserved. Roxio, the leader in CD & DVD burning software.  
09/26/2006 10:44 PM  

WebTicket  User asked Roxann: I want to re-download Easy CD DVD Creator 6, The Digital Media Suite, Platinum DownloadableXXXXXXXXXXXXXXXXX my computer crashed and I need you to send me a download path of Easy Media Creator 6 I paid for. Thanks jim@olp.net
Product Selected: SupportEasy  
09/26/2006 9:33 AM

I'm afraid that this is not the correct place to post your request.  It's a user to user forum and you'll have to contact Roxio Customer support directly.


Note: Key info removed

Edited by Larry, 27 September 2006 - 05:33 AM.

[ISINC]

Beerman, on Sep 26 2006, 07:08 PM, said:

I'm afraid that this is not the correct place to post your request.  It's a user to user forum and you'll have to contact Roxio Customer support directly.

Well thanks anyway - guess will just go to Nero

[Beerman]

ISINC, on Sep 26 2006, 10:13 PM, said:

Well thanks anyway - guess will just go to Nero

Okey-Dokey  

[Larry]

ISINC, on Sep 26 2006, 10:13 PM, said:

Well thanks anyway - guess will just go to Nero

And you tried this knowledge base article already? (found the link for it on the main support page)

[lynn98109]

Support for ECD/DVDC 6 ended 24Aug06 - and anyway, the last software updates were in 2003.

This is a good example of why you should make a backup for downloads.

There is a program called Easy CD and DVD Creator Burning which is available rather cheaply in some computer stores, I understand.  It is basicly the same as ECD/DVDC Platinum, and does have support.

I don't think you will have an easy time finding such an old program from Nero, either - I think that's Version 5 for Nero - altho it could be Version 6.

Lynn

Edited by lynn98109, 26 September 2006 - 10:08 PM.

[cdanteek]

Quote

(found the link for it on the main support page)

Good link Larry!

Quote

I don't think you will have an easy time finding such an old program from Nero, either - I think that's Version 5 for Nero - altho it could be Version 6.

Here are the latest builds for,  V 3, 4, and 5.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Here are the latest builds for,  V6, and 7.xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Download it put the serial # in and away you go.  

One of you should of edited the serial #'s from his post!

cdanteek

Edited by mlpasley, 27 September 2006 - 11:06 AM.

[cdanteek]

Thank you Larry!

cdanteek

[Larry]

cdanteek, on Sep 27 2006, 08:31 AM, said:

Thank you Larry!

cdanteek

yw

[ml]

cdanteek, on Sep 27 2006, 08:16 AM, said:

Good link Larry!



Here are the latest builds for, V 3, 4, and 5. xxxxxxxxxx

Here are the latest builds for, V6, and 7 xxxxxxxxxxxxxxxxxxx

Download it put the serial # in and away you go.

One of you should of edited the serial #'s from his post!

cdanteek

As one should edit out the links to another software company........

[John at Roxio]

Yeah, links to 3rd party software are generally not a good idea.

[misscindee]

I know that it's been 3 or 4 years ago, who ever this Larry guy is I want to Thank Him from the bottom of my heart. I use my Landlords computer and I asked him if it was OKAY to burn a disc for some music I found? He looked at me like I had grown another head. He had no idea what I was talking about! So, I tried and in MY Computer Drive F: was not even there, but I was looking right at it. This was back in April of 2009. I have worked on it from time to time, but finally found a place where someone else knew what I was talking about.
                           Here is a big hug, and Thanks again. Miss Cindee