19 replies to this topic

[bob606]

help please, bought a boxed ver 7.5 everything worked fine, bought download ver8 once again all well, bought download ver9 once again everything was fine, then uninstalled ver8, ver9 would not work. decided to uninstall ver9 then reinstall. during installation it stops at registaring modules, error 1904, c:\programfiles\commonfiles\roxioshared\mpeg\mgirawwriter.dll failed to registar. this happens with all 3 versions i own. looked at web site faq's and it said install latest MDAC file from microsoft which i have done but it has made no diffrence. seems dificult to get support from roxio,  help please lots of it
thanks in advance

bob606

[Serge]

Hello bob606,

Just yesterday, I managed to finally fix my particular problem I had. You can see what I went true to fix it at the link below. You may get some ideas too, from browsing the various threads in here. The folks here are a helping group.
http://forums.suppor...?showtopic=9498

EMC 9 is bran new, off the press, so yes it has some issues, some bugs, but the Roxio folks keep telling us they are working on resolutions that should be available soon. Do not despair.

Cheers!

[bob606]

Read through some of the posts, and i have cleaned out all folders and files i could find including the registry, tried reinstalling but halted at the same part, decided to press ignore and the program installed. when i try to run  EMC9 i get the splash screen then windows informs me EMC9 has encountered a problem and needs to close. went to add/remove programs and tried to repair the installation from there, half way through that it informed me it could not find the file  Roxio Easy Media Creator 9 Suite .msi     Any help greatly appreciated
it is a download i purchased and it is only one large file so i cannot look for one particular file

begining to regret buying EMC9

Bob606

[Larry]

bob606, on Sep 30 2006, 03:03 AM, said:

Read through some of the posts, and i have cleaned out all folders and files i could find including the registry, tried reinstalling but halted at the same part, decided to press ignore and the program installed. when i try to run  EMC9 i get the splash screen then windows informs me EMC9 has encountered a problem and needs to close. went to add/remove programs and tried to repair the installation from there, half way through that it informed me it could not find the file  Roxio Easy Media Creator 9 Suite .msi     Any help greatly appreciated
it is a download i purchased and it is only one large file so i cannot look for one particular file

begining to regret buying EMC9

Bob606

Extract the download file (use winzip or similar utility) to a temporary folder. Then run the repair again, and when it is looking for the .msi file, point it to that folder.

BTW, you did download both the program and content files, correct?

[bob606]

yes downloaded both files, unfortunately they are both .exe files so i cannot open with winzip

bob606

[Larry]

bob606, on Sep 30 2006, 04:03 AM, said:

yes downloaded both files, unfortunately they are both .exe files so i cannot open with winzip

bob606

They are self extracting files and winzip should be able to open them. It does for me.

[bob606]

yes your right winzip will open it, thanks for that tip thought winzip would only work with zip files. anyway tried the repair through add/remove programs and still gettin error1904, press ignore does this for 3 files, restart pc get the splash screen then windows informs me EMC9 has a problem and is shutting down
ideas anyone?
thanks for help

bob606

[bob606]

anyone ever get help direct from roxio? starting to feel i have wasted my money, read on these discussions EMC9 is a new program and bound to be bugs, well maybe so, but a bit news or something from roxio would help

[lehill]

bob606, on Sep 30 2006, 05:56 AM, said:

yes your right winzip will open it, thanks for that tip thought winzip would only work with zip files. anyway tried the repair through add/remove programs and still gettin error1904, press ignore does this for 3 files, restart pc get the splash screen then windows informs me EMC9 has a problem and is shutting down
ideas anyone?
thanks for help

bob606

No guarantees, but perhaps manually registering the module would work. You may get another error during the registering that may help in narrowing down the problem.

Open the WinXP console (Start/Run, type in cmd).
In the console window register the module by typing exactly as shown including the quotes:

regsvr32 "C:\Program Files\Common Files\Roxio Shared\9.0\MPEG\mgirawwriter.dll"

Note any error or failure codes (if any).

Other thoughts, make sure you have administrator's rights during the install process. Turn of any antivirus, anti-spyware/adware software you may have.

Lance
*****

Edited by lehill, 30 September 2006 - 08:49 AM.

[bob606]

get the warning

The specified module could not be found

is there somewhere i could get the MGIRawwriter.dll and try to registar it

bob606

[lehill]

bob606, on Sep 30 2006, 12:35 PM, said:

get the warning

The specified module could not be found

is there somewhere i could get the MGIRawwriter.dll and try to registar it

bob606

Try searching for it on your hard drive, I'm 99% certain the file is distributed with the Suite install disk. If you find it note the location and modify the regsvr32 command to reflect the different location. If you are successful, see if the other two files can be registered the same way.

If you can't find it or it won't register, then I'm going to say something is going screwy during the install of EMC and not all your files are getting extracted and installed properly.

Do you have the latest Windows Installer (3.1 v2, Sep 2, 2005) installed?

Lance
*****

Edited by lehill, 30 September 2006 - 01:21 PM.

[bob606]

ok finally got that file installed, but it seems i have more problems, when i try to start EMC9 just get the splash screen then windows informs me EMC9 has encountered a problem and needs to shut down, no warnings no clues.
anyone any ideas?

bye the way big thanks to those of you who are trying to help

bob606

can you tell me how to check if i have latest windows installer

[lehill]

bob606, on Sep 30 2006, 02:27 PM, said:

can you tell me how to check if i have latest windows installer

Click on the link, download and install it.
Lance
*****

[lehill]

bob606, on Sep 30 2006, 02:27 PM, said:

ok finally got that file installed, but it seems i have more problems, when i try to start EMC9 just get the splash screen then windows informs me EMC9 has encountered a problem and needs to shut down, no warnings no clues.
anyone any ideas?

bye the way big thanks to those of you who are trying to help

If you've registered all 3 problem files (you mentioned 3 files in post #7) and you're still getting errors, then there's a problem with your EMC9 installation process and this is not the end of problems like this.

You may have some success with cleaning up your Windows (virus/spyware/adware scans, registry cleanup, install all Windows updates) then trying a repair install of EMC9 (Add/Remove Programs, click on EMC9, click on the "Change" button, check the "Repair" box).

Otherwise it's time for an EMC9 uninstall, cleanup and reinstall. Use your unzipped install files this time around and make sure they were extracted into their subfolders ("Use folder names" option in WinZip).

Lance
*****

Edited by lehill, 30 September 2006 - 02:10 PM.

[bob606]

downloaded latest windows installer, ran the repair installation from add/remove programs no warnings, no problems what so ever, restarted windows, and EMC won't start, get the splash screen then the warning EMC  has encountered a problem and is closing down. tried to run it in safe mode but won't run there either. tried a fresh download, no diffrence

bob606

after first file registered there was no more warnings, presume other 2 installed ok

[lehill]

bob606, on Sep 30 2006, 03:12 PM, said:

downloaded latest windows installer, ran the repair installation from add/remove programs no warnings, no problems what so ever, restarted windows, and EMC won't start, get the splash screen then the warning EMC  has encountered a problem and is closing down. tried to run it in safe mode but won't run there either. tried a fresh download, no diffrence

bob606

after first file registered there was no more warnings, presume other 2 installed ok

You wouldn't happen to have IE7 installed? If so, remove it.

Lance
*****

[bob606]

well went through the clean install routine yet again, and EMC would not run, then read last post, yes did have IE7 installed, uninstalled it and EMC starts no probs have not tried all functions but at this moment very pleased, presume roxio are aware there is conflict with IE7?

thanks once again for all the help people

bob606

[Larry]

bob606, on Oct 1 2006, 03:36 AM, said:

well went through the clean install routine yet again, and EMC would not run, then read last post, yes did have IE7 installed, uninstalled it and EMC starts no probs have not tried all functions but at this moment very pleased, presume roxio are aware there is conflict with IE7?

thanks once again for all the help people

bob606

Glad to hear you finally got it sorted out.

Yes they are. There have been posts for weeks all over the forum here regarding it, that's why there is a post pinned to the top of the EMC 9 General Discussion area. Basically, IE 7 is still a Beta product. Once MS releases IE 7 is when it will be compatible with EMC 9.

Edited by Larry, 01 October 2006 - 01:08 AM.

[bob606]

well as you may have guessed, just went right to installation problems, if i looked at that section first it would have kept my blood pressure down no doubt heh heh, anyway learned a few tips along the way
thanks again
bob606

[lehill]

bob606, on Oct 1 2006, 01:36 AM, said:

well went through the clean install routine yet again, and EMC would not run, then read last post, yes did have IE7 installed, uninstalled it and EMC starts no probs have not tried all functions but at this moment very pleased, presume roxio are aware there is conflict with IE7?

thanks once again for all the help people

bob606

Very good. You may want to consider an EMC9 repair install just to clean up any loose ends you haven't run into yet.

Roxio tells us that EMC9 will be compatible with IE7 when it comes out in final form. I had problems myself with IE7 beta2 and EMC8 (no buttons in MyDVD) so I removed it and have never gone back.

Lance
*****