[buckskin]

Has anyone had any luck in getting refund on EMC9. Tried many of suggestions on forum and got EMC9 to work for a couple of days and now it is crashing again. This program is not worth the time.

[ruggs44]

buckskin, on Sep 30 2006, 12:57 AM, said:

Has anyone had any luck in getting refund on EMC9. Tried many of suggestions on forum and got EMC9 to work for a couple of days and now it is crashing again. This program is not worth the time.

I too had a problem with emc9. Can't get it to install always says invalid reg or key code. called help line no help what a joke. returned it to Wal Mart never a problem at that store, gave me a choice either my money back or another emc9. Took another emc9 and after many tries to install it, it still won't install key code error KEEPS COMING UP. Guess they rushed these programs out to retail stores to fast. Took a refund from Wal Mart.

[sknis]

buckskin, on Sep 30 2006, 03:57 AM, said:

Has anyone had any luck in getting refund on EMC9. Tried many of suggestions on forum and got EMC9 to work for a couple of days and now it is crashing again. This program is not worth the time.

Works and then doesn't What are you doing between the times it works and doesn't. Have you read all the posts about not having IE 7 on your computer until all modules register?

There are others for the person that hijacked your thread. Read the other threads about registration -- oh wait - you don't have it anymore. Never mind.

This post has been edited by sknis: 30 September 2006 - 07:17 AM

[gasman]

buckskin, on Sep 30 2006, 12:57 AM, said:

Has anyone had any luck in getting refund on EMC9. Tried many of suggestions on forum and got EMC9 to work for a couple of days and now it is crashing again. This program is not worth the time.

I agree totally re this program's "unusability" together with the total lack of meaningful support. It took me a full month to eventually discover "EMAIL ADDRESS REMOVED" . whats the catch? they have a strictly 30 day refund policy.

The only method of contact I could find was the web ticket system to which it is difficult to get answers, each time I asked for a refund I merely got a patch to fix the problem. None of these patches worked and more time went by. eventually they gave in and told me of the refunds address but I was 2 days late! . Arguments (at a snails pace via web ticket) continued untill Roxio finally agreed to re-imburse me. The email read something like this:- click on the link to confirm that you have completely trashed your download of easycreator 9. (with no instructions of how to do this). I used add/remove programs to delete anything roxio and clicked the link.
My actions were accepted and I got the message " your refund is accepted and being processed"

Now my pc takes about 30 minutes at start up trying to re-install Roxio and web tickets placed re this problem are unanswered.

Also I still await the refund, and I cannot get roxio off my system