5 replies to this topic

[brinn1]

I have purchased then downloaded 3 attempts at Roxio media creator 9.
All 3 downloads (2 parts) stated that the download was completed, but when double clicking to install the application, it refused to install x3. Each time it stopped and on 2 occasions said download was corrupt.
Windows xp,cable broadband,
Any suggestions other than "buy the disc?"
Dr Steve brinn

[ChiefZeke]

brinn1, on Sep 30 2006, 11:33 AM, said:

I have purchased then downloaded 3 attempts at Roxio media creator 9.
All 3 downloads (2 parts) stated that the download was completed, but when double clicking to install the application, it refused to install x3. Each time it stopped and on 2 occasions said download was corrupt.
Windows xp,cable broadband,
Any suggestions other than "buy the disc?"
Dr Steve brinn

I had a similar problem when version 8 came out.

Complained to support and cancelled the download and payment and then ordered the CD.

[w951ra0]

ChiefZeke, on Sep 30 2006, 01:42 PM, said:

I had a similar problem when version 8 came out.

Complained to support and cancelled the download and payment and then ordered the CD.

I have downloaded Roxio media creator 9 3 times also.

During install it bombs on the file integrity check and tells you to download it again.

I opened a ticket and no one responed it's been over 24 hours.

I am thinking of cancelling the charge card payment. If no responds by tomorrow.
I think they do this so people will order the dics for the extra $16.00.

Live Support and help is zero and there is no number to call for tech support.
If there is one it's well hidden.  Sorry I bought this software.  

You can always talk to Roxann!  (She's useless!)

I also have Windows xp,cable broadband,

My suggestion: Cancel your credit card payment.  
Enough of these and maybe someone will get on the ball!

Pete

[John at Roxio]

So, I go to roxio.com, I click on "contact us" down at the bottom, there is a whole section dedicated to refunds.  What is the difficulty?

Edit: I thought I should just add that rather the troubleshooting the download for a while, its probably easier to just get a refund and order the boxed version.

[ivanatrox]

w951ra0, on Oct 3 2006, 01:09 PM, said:

Live Support and help is zero and there is no number to call for tech support.
If there is one it's well hidden.  Sorry I bought this software.

There is a number to call for tech support specifically for Creator 9... click on Support Home -> select Easy Media Creator 9.x as the product -> Contact Support... how is that well hidden?

Quote

During install it bombs on the file integrity check and tells you to download it again.

If it can't get past integrity check, the file is not completed... try to disable any firewall and/or anti-virus and try again...

[gaper1]

where do people get the idea that they can never have corrupted downloads just because they are on a broadband connection?