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I recently bought a Lenovo Y50 from the manufacturer. During the purchase process, they offered it to be shipped with a digital download of Roxio Creator NXT 2. When my computer arrived, I opened the email with the download link and downloaded the program. I downloaded a file called "Download_Roxio_Creator_NXT.exe" and "Download_Roxio_Creator_NXT_Content.exe". I ran the first program and it created a folder in my downloads called "Roxio Creator NXT" and in that file was another .EXE called "Creator_NXT_2". When I ran this program a bar comes up saying "This app can't run on your PC". I attempted to re-download the file with various internet setting changes until a popup that says that I have reached the maximum number of downloads came up.

 

I am running a Lenovo Y50; x64; Intel i7; 16GB RAM; 1TB Hard-drive; Windows 8.1

 

Is there anything I can do to fix this issue?

(I've searched the web for days to no avail)

Edited by Appleman8977

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It is not the right file! Once you get the right one, on the order of 1.3GB it will work :huh:

 

Now that 1.3 GB, that is just the installer?

 

The files I have (Creator_NXT_2.exe & Creator_NXT_2_Content.exe) add up to 1.6 GB.

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The program and the content file each should be around 1.3GB assuming that Lenovo is selling you the full, retail version.

 

We have no idea what that 328MB file is.

Edited by myguggi

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We have downloads of Pro and this is what they look like...

 

post-39730-0-74309500-1411728245_thumb.jpg

 

So if something is showing in the 3xx mb range, there isn't enough there to possibly work :huh:

 

From your emails, you have their ear, you just need to bend it a little :D

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Phone calls to Lenovo support were of no help to me in getting the right download files for the Roxio program.

So:

I emailed Lenovo websales on 09/16/14 regarding the issue and received a reply next day saying Roxio was responsible and they gave me the phone number of Digital River for support. No help at all.

I emailed Lenovo support on 09/18/14 and received no reply.

I talked to websales online chat on 9/22/14 and she had them resend the links which contained the same problem only now, when downloading, it said I exceeded the allowed. The error told me to contact Lenovo websales for reset, so:

I emailed websales a request to reset on 9/23/14 and have received no reply.

I emailed websales some details regarding the defective download issue on 9/23/14 and have received no reply.

Unbelievable frustration! Is Creator worth this?

I'm going to check with Lenovo chat again. And I will call Roxio support since my free warranty support expires in 4 days.

Edited by bobba

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Phone calls to Lenovo support were of no help to me in getting the right download files for the Roxio program.

So:

I emailed Lenovo websales on 09/16/14 regarding the issue and received a reply next day saying Roxio was responsible and they gave me the phone number of Digital River for support. No help at all.

I emailed Lenovo support on 09/18/14 and received no reply.

I talked to websales online chat on 9/22/14 and she had them resend the links which contained the same problem only now, when downloading, it said I exceeded the allowed. The error told me to contact Lenovo websales for reset, so:

I emailed websales a request to reset on 9/23/14 and have received no reply.

I emailed websales some details regarding the defective download issue on 9/23/14 and have received no reply.

Unbelievable frustration! Is Creator worth this?

I'm going to check with Lenovo chat again. And I will call Roxio support since my free warranty support expires in 4 days.

 

Don't write so small, I had to find my glasses :lol:

 

It a Lenovo issue and if you are happy not getting what you paid for, walk away.

 

If not, keep up the barrage about it ;)

 

Any path to them through FaceBook?

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Just got an email from Lenovo:

 

 

After conferring with management and our digital downloads specialist, and as Roxio is unwilling to support the software that they've authored, I have been approved to provide a refund on the cost of this software if you so desire. Unfortunately as it stands we have no further support related information on this issue, either related to the file sizes or any possible remedies for the compatibility with your PC.

 

Please reply to this email if you would like to proceed, and thank you for your patience while we've been researching this matter.

 

I think I won...

 

I will be accepting this refund. It does, however, sadden me that I will not be receiving Roxio Creator NXT 2 (or the three weeks of my life spent with customer service). My parents say it will be a birthday present, though not at the discounted price.

 

To anyone facing the same issues, I can only hope Lenovo will reach the same agreement sooner than in my case.

Edited by Appleman8977

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Thanks for the update.

 

3 weeks is not so bad, try dealing with the VA :lol:

 

It appears that all of this was well over the head of the Lenovo rep :(

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Finally I received a message from Lenovo websales with this statement:

"......

We are having issues with the Roxio software. We also have escalated this issue on monday to have the issue looked at. For some reason even with all the specification met for the compatibility it's still not allow users to use this software. For customers that don't want to wait for a resolution we have been providing a full refund for the software. In this case we are still trying to figure whats wrong with the software. We can offer you a full refund on the software if needed, or you can see what the outcome of our escalation is......."

 

I am going to wait for awhile.

Thanks for your help.

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