13 replies to this topic

[krisk]

I just paid 99 dollars and downloaded the two giant size Media creator 9 suite files..The download was sucessfully completed without any hitch. I installed the two downloaded files without any error messages or problems either (though I found it weird that it took almost 45 mins to install the two files).. anyway.. I've restarted my computer.. but now, when I click on the easy media creator icon on the desktop, I get an error saying windows encoutered an error and that it needs to shut down the program! I haven't been able to launch it even once since I installed it. PLEASE HELP SUPPORT TEAM! Is it because I am running it on windows vista RC1??? I don't know.. I thought EMC 9 was compatible with vista. Urgent help needed. Please help!

OS: Windows Vista RC1
Pentium 4 processor with 1GB RAM
40GB Hard drive space with more than 30GB available.

Thanks,

kris

i guess to answer myself, I need to uninstall IE7 from my computer and then see how it works uh? AFter I posted this, I noticed how a lot of people suggested compatiblity issues b/w IE7 and Roxio 9. I'll try that in a few hours and let you guys know how it went.
Thanks,

Edited by krisk, 03 October 2006 - 01:34 PM.

[Beerman]

krisk, on Oct 3 2006, 04:42 PM, said:

I just paid 99 dollars and downloaded the two giant size Media creator 9 suite files..The download was sucessfully completed without any hitch. I installed the two downloaded files without any error messages or problems either (though I found it weird that it took almost 45 mins to install the two files).. anyway.. I've restarted my computer.. but now, when I click on the easy media creator icon on the desktop, I get an error saying windows encoutered an error and that it needs to shut down the program! I haven't been able to launch it even once since I installed it. PLEASE HELP SUPPORT TEAM! Is it because I am running it on windows vista RC1??? I don't know.. I thought EMC 9 was compatible with vista. Urgent help needed. Please help!

OS: Windows Vista RC1
Pentium 4 processor with 1GB RAM
40GB Hard drive space with more than 30GB available.

Thanks,

kris

i guess to answer myself, I need to uninstall IE7 from my computer and then see how it works uh? AFter I posted this, I noticed how a lot of people suggested compatiblity issues b/w IE7 and Roxio 9. I'll try that in a few hours and let you guys know how it went.
Thanks,

IE7 can certainly be a problem and while EMC9 does mention compatibility with Vista, Vista is not ready for prime time yet and there is a sticky posted to let everyone know that when Vista is formally released, EMC9 will be ready to work with it.
That said, some have been able to get it working with releases after RC1....I haven't gotten it to work 100% yet myself.

[unklemik]

Same problem here. Have tried this on three different machines, all of which have worked with EMC 8 before.

BTW: Roxio has unbelievably poor tech support. Answering system says open 9-6 PST, but closed when I called @ 4.30PM. Roxanne doesn't even have support for EMC 9. Knowledgebase doesn't work - it claims I have cookies disabled (which I don't). There's a section describing how to turn on cookies. It's all blank.

[krisk]

well, guys I tried uninstalling IE from Vista.. don't have a clue how to go about it. The support forum in Microsoft's website asks to uinstall it from add/remove programs.. but IE is not listed there!!! I agree the tech support of Roxio sux.. I am seriously thinking of getting a refund for the purchase I've made.. Whats the point when the program doesn't even launch!!!!
How to uninstall IE from Vista RC1.???? ANY HELP ANYONE????

[Beerman]

krisk, on Oct 3 2006, 09:41 PM, said:

well, guys I tried uninstalling IE from Vista.. don't have a clue how to go about it. The support forum in Microsoft's website asks to uinstall it from add/remove programs.. but IE is not listed there!!! I agree the tech support of Roxio sux.. I am seriously thinking of getting a refund for the purchase I've made.. Whats the point when the program doesn't even launch!!!!
How to uninstall IE from Vista RC1.???? ANY HELP ANYONE????

We got our wires crossed.  The problem with IE7 is with EMC on an XP machine.  The problem with EMC9 and Vista may or may not be related to IE7 but more likely with the fact that EMC9 is not yet 100% ready to work with Vista though some have had luck with the most recent builds of Vista but I don't think you have any chance of it working with RC1.....I didn't.  I couldn't find out how to uninstall it either but then again, I don't have any other browser on my Vista test system.  Maybe at this point, it can't be removed.

[krisk]

nevermind! I called Vista Support and they said EMC9 is not compatible with RC1 release. So I'm returning the product and installing Nero 6, which I am told by the microsoft guys ... is compatible.
thanks.

[Martin Dekker]

krisk, on Oct 4 2006, 07:05 AM, said:

nevermind! I called Vista Support and they said EMC9 is not compatible with RC1 release. So I'm returning the product and installing Nero 6, which I am told by the microsoft guys ... is compatible.
thanks.

If you haven't refunded yet... you could try this:

http://forums.suppor...?showtopic=9336

Martin

[Larry]

krisk, on Oct 4 2006, 12:05 AM, said:

nevermind! I called Vista Support and they said EMC9 is not compatible with RC1 release. So I'm returning the product and installing Nero 6, which I am told by the microsoft guys ... is compatible.
thanks.

And you're surprised by this? There is a whole bunch of software and hardware that isn't compatible yet, because Vista is a beta version still in the development process. When it is released and is a a functional operating system, programs like EMC 9 will be compatible.

[Beerman]

krisk, on Oct 4 2006, 12:05 AM, said:

nevermind! I called Vista Support and they said EMC9 is not compatible with RC1 release. So I'm returning the product and installing Nero 6, which I am told by the microsoft guys ... is compatible.
thanks.

MS has support for Vista and it's not released yet?  Now that's news!

[Martin Dekker]

Larry, on Oct 4 2006, 02:29 PM, said:

And you're surprised by this? There is a whole bunch of software and hardware that isn't compatible yet, because Vista is a beta version still in the development process. When it is released and is a a functional operating system, programs like EMC 9 will be compatible.

Hi,

No need to be harsh to anyone asking for Vista support. I just checked the upgrade center and Roxio still states:

"Vista compatibility based on current available pre-release versions of the software at the time of Creator 9 release." (< this is an actual copy/paste from their requirements list)

Just start up the Roxio website, choose Upgrade from the Store dropdown menu, click Easy Media Creator and then the "system requirements" box and check for yourself.

So in other words: Roxio is telling you in unambiguous words that EMC9 supports Vista beta releases. Now you and I know that it's not true, but not everyone checks newsgroups before buying a product (neither did I, so I also thought to have bought a Vista compatible program). Obviously sales and support are (still) not in synch at Roxio. Don't blame the users, blame Roxio Sales for confusing said users.

And no, I'm no longer asking for Vista SUPPORT, I just ask a little UNDERSTANDING for Vista users coming here for help.

Martin

[John at Roxio]

mdekker, on Oct 4 2006, 06:59 AM, said:

"Vista compatibility based on current available pre-release versions of the software at the time of Creator 9 release." (< this is an actual copy/paste from their requirements list)

While that is true, Microsoft released new builds (including RC1) since our original EMC 9 release date.  Interestingly RC1 is when EMC 9 stopped working with Vista.  As with any beta software, you have to assume that there will be some problems.

[Martin Dekker]

John at Roxio, on Oct 4 2006, 07:08 PM, said:

While that is true, Microsoft released new builds (including RC1) since our original EMC 9 release date.  Interestingly RC1 is when EMC 9 stopped working with Vista.  As with any beta software, you have to assume that there will be some problems.

Hey, that's good news in a sence that EMC has worked OOTB with older Vista builds. So it was just bad luck that EMC9 and Vista RC1 were released on the same day regarding that statement   Anyway as said in other threads, after the reg hack (before that I had exactly the same issue as the OP), EMC9 works better on Vista RC1 for me than EMC8 ever did on XP... my guess it's more an IE7 issue than Vista itself.
BTW I would have removed that sentence from the upgrade center as it keeps on confusing people and ultimately disappoint and frustrate them. And besides that, it must be frustrating for you to explain time after time.
Sorry, going way too OT.. I'll stop...

Edited by mdekker, 04 October 2006 - 11:04 AM.

[krisk]

Hi, Just wish to clarify my stand here.. I didn't say Roxio told me that emc9 is compatible with Vista.. AND that I misinterpreted it or anything.. all I am saying is.. I read  it somewhere online that it was compatible.. and without really digging any further into it.. I took a chance by purchasing EMC9... so no fault of the roxio guys here.. I KNOW that when Vista is released to consumers next year, EMC9 WILL be compatible with it.. duh!!!!
Also.. yes, Vista does have a support.. I am enrolled with their support group to try vista and give feedback... so I have the privelege to call them..

thanks.

[Beerman]

krisk, on Oct 4 2006, 11:31 PM, said:

Hi, Just wish to clarify my stand here.. I didn't say Roxio told me that emc9 is compatible with Vista.. AND that I misinterpreted it or anything.. all I am saying is.. I read  it somewhere online that it was compatible.. and without really digging any further into it.. I took a chance by purchasing EMC9... so no fault of the roxio guys here.. I KNOW that when Vista is released to consumers next year, EMC9 WILL be compatible with it.. duh!!!!
Also.. yes, Vista does have a support.. I am enrolled with their support group to try vista and give feedback... so I have the privelege to call them..

thanks.

I wouldn't call being in the Vista beta and giving feedback to MS support!  I too am testing for Vista (and other MS products) and get reports of compatible software for almost each released build.  I also post feedback after installing each build reporting if programs that were working are still working or not.  To me, when you say 'support', it means the consumer can have questions answered to problems with the software.  My opinion obviously differs from yours and, as the product is not released yet, it's been stated that it is not fully working with EMC9.  Use at your own risk!