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Gault Sound & Cinema

App Crash - No Sound

Question

Hi there,

 

Sent an email up for warranty support as I installed today and cannot seem to find the issue... hoping someone here will have a better idea!

 

Installed program without USB attached, ran program, no kinks. Went to capture video, plugged in VCR to the USB adapter and plugged into computer when it prompted me. I immediately got an error saying it ran into an unexpected error. Program was closed. Every time I open the program, as soon as I choose my option of recording a DVD or VHS, it generates the windows error. However, I can move the error aside and the program works fine. The record path properties work, 16:9 etc. etc., video looks to be what is expected. But there is absolutely no sound. I believe the error may be in the driver for the USB-RCA adapter... but cannot find this anywhere on the internet.

 

I attempted the repair after reading these forums to no avail, following directions to a T. I have not attempted a full uninstall/reinstall but I highly doubt that will help. Please advise.

 

Regards,

Kevin

 

Operating System:

Windows 2.6.2.9200

CPU Type:

Intel® Core™ i7 CPU 950 @ 3.07GHz

CPU Speed:

3.07 GHz

System Memory:

17.17 GB

Video Card Model:

NVIDIA GeForce GTX 760

Video Card Memory:

4.19 GB

Video Card Driver:

nvd3dum.dll

Primary Display Resolution:

1920x1080

Secondary Display Resolution:

1920x1080

Hard Disk Size:

1 TB

Hard Disk Free Space:

874.64 GB (87%)

Download Speed:

4.76 MB/s (38 mbps)

Edited by Gault Sound & Cinema

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IF you plug in the Device and your PC continues to run, it isn't the drivers...

 

Your software install is corrupt and that is what needs to be fixed.

 

This is extensive, but it what I suggest...

(Add Nothing! Skip Nothing!)

 

Unplug your Roxio Capture USB Device and put it aside until you are completely finished.

 

Download and install the
Uninstaller.

 

Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure nothing is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

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