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Windows no longer shows CD / DVD devices

#1 User is offline   ephconsulting 

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Posted 05 October 2006 - 04:08 PM

I've had to reinstall Windows and applications on my laptop. Everything has been going fine until I installed Roxio Easy Media Creator 7.0. Now Windows can't initialize either of my drives (Cd & CD/DVD), error code 37. I've used Ask RoxAnn and downloaded DriveFixEZ_installed.exe which is supposed to fix this problem but it didn't. Any ideas how to get my drives back?
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#2 User is offline   Beerman 

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Posted 05 October 2006 - 04:42 PM

View Postephconsulting, on Oct 5 2006, 07:08 PM, said:

I've had to reinstall Windows and applications on my laptop. Everything has been going fine until I installed Roxio Easy Media Creator 7.0. Now Windows can't initialize either of my drives (Cd & CD/DVD), error code 37. I've used Ask RoxAnn and downloaded DriveFixEZ_installed.exe which is supposed to fix this problem but it didn't. Any ideas how to get my drives back?

You can try removing the drives in System Properties-Device Manager then rebooting. On reboot, Windows will pick up the drives and hopefully, they'll work correctly.
Paul
------
Katrina survivor, current BP survivor

Custom Built ASUS M4A79T Deluxe - AMD X4-955-Corsair XMS3 8GB DDR3 Memory-XFX HD-487A-ZHFC Radeon HD 4870 1GB Vid card - Sony & Pioneer DVD Drives-HAF922 Case-1 WD 1TB, 1 Seagate 1TB and 1 Rack Drive-HVR 2250 & HDHomerun Tuners- Creative Soundblaster X-Fi Titanium- Acer H233H monitor-1 ATI DCT-W7 X64 Ultimate
#2-M4A79XTD EVO-AMD X4-925-4GB Corsair Ballistix Tracer DDR3 1600-Antec 750 PSU-Sony DVD/RW-2-1TB HD's- Zalman CNPS9700 LED heatsink-InfiniTV 4 in a Coolermaster 690 II case-W7 x64 Ultimate
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#3 User is offline   cdanteek 

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Posted 05 October 2006 - 05:04 PM

If Paul's suggestion don't work, try this.

http://support.micro...kb/314060/en-us

cdanteek
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...

Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...

BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R

1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
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#4 User is offline   ephconsulting 

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Posted 06 October 2006 - 07:40 AM

View Postcdanteek, on Oct 5 2006, 06:04 PM, said:

If Paul's suggestion don't work, try this.

http://support.micro...kb/314060/en-us

cdanteek


I tried Paul's solution yesterday and it didn't work. Windows still came up with an error code 37, unable to initialize device.

I had found Cdanteek's solution at Microsoft's web site but hadn't tried it because error code 37 wasn't listed as an error that this solution would fix. I tried it this morning though and it worked.

Thanks to both of you.

Ed
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#5 User is offline   catu62 

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Posted 06 October 2006 - 01:18 PM

Did you try to reload the drivers for each of your cd/dvd drives from the manufacturers??? Although windows is suppose to pick them up automatically. Go to Control Panel, them Systems, then Hardware, then Device Manager. If your cd/dvd drives show, remove them, then reboot and let windows reinstall them.

Give that a try.

Bill
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#6 User is offline   Beerman 

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Posted 06 October 2006 - 01:24 PM

View Postcatu62, on Oct 6 2006, 04:18 PM, said:

Did you try to reload the drivers for each of your cd/dvd drives from the manufacturers??? Although windows is suppose to pick them up automatically. Go to Control Panel, them Systems, then Hardware, then Device Manager. If your cd/dvd drives show, remove them, then reboot and let windows reinstall them.

Give that a try.

Bill

That's what I suggested that didn't work for him but he did post he followed cdanteek's link and it fixed his problem. :)
Paul
------
Katrina survivor, current BP survivor

Custom Built ASUS M4A79T Deluxe - AMD X4-955-Corsair XMS3 8GB DDR3 Memory-XFX HD-487A-ZHFC Radeon HD 4870 1GB Vid card - Sony & Pioneer DVD Drives-HAF922 Case-1 WD 1TB, 1 Seagate 1TB and 1 Rack Drive-HVR 2250 & HDHomerun Tuners- Creative Soundblaster X-Fi Titanium- Acer H233H monitor-1 ATI DCT-W7 X64 Ultimate
#2-M4A79XTD EVO-AMD X4-925-4GB Corsair Ballistix Tracer DDR3 1600-Antec 750 PSU-Sony DVD/RW-2-1TB HD's- Zalman CNPS9700 LED heatsink-InfiniTV 4 in a Coolermaster 690 II case-W7 x64 Ultimate
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#7 User is offline   cdanteek 

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Posted 06 October 2006 - 02:43 PM

Quote

but hadn't tried it because error code 37 wasn't listed as an error that this solution would fix.


Actually error code 37 Lists the fix, Paul suggested.

Most won't try, (UpperFilters and LowerFilters registry values that can cause CD access problems) because they see a different error code.

I'm happy it fixed your problem.

cdanteek
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...

Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...

BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R

1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
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