13 replies to this topic

[mjwakema1]

Every time i open Cineplayer or disk coper the program trys to install something called the Cinplayer decoder pack. I put in the cd and it gives me the following error " can't find D:/38b63f.msi. How do I get this file so I can get rid of this issue

Thanks,

Mike

[ggrussell]

Try an install repair.  Control Panel>Add/Remove Apps>EMC9.  Select Change and then Repair.

[mjwakema1]

I tried this and it did not work. I even unistalled EMC 8 content (EMC was already unistalled). Any other suggestions?

Regards,

Mike

[sknis]

mjwakema1, on Oct 8 2006, 01:05 PM, said:

I tried this and it did not work. I even unistalled EMC 8 content (EMC was already unistalled). Any other suggestions?
Regards,
Mike

I did have this happen and I removed both V8 and V9, ran a registry cleaner (System Mechanic) and then reinstalled V9 only.  That cleared it up.

Make sure that you have IE 6 and not IE  7 in order to properly register the parts of  fhe program that need to be registered.

[drdoug]

I have a variation of this error : I downloaded and installed EMC 9; and now I have a continuously cycling  problem. A window pops up says " Sonic CinePlayer Decoder Pack; Please wait while windows configures Sonic CinePlayer - gathering required information...."   I then get the following message : "A network error occurred while trying to read from the file
C:\docume~1\Locals~1\temp\PFT2E.tmp\109a019.msi

And the  two keep cycling back and forth. I am only offered a cancel button which if I hit starts it all over again. The only thing which cancels  this is if I go to alt-cont-del.

I have tried re-downloading, re-installing  and making sure that EMC 8 was deleted. None of above solutions help .HELP !!

[gaper1]

drdoug, on Oct 11 2006, 02:14 PM, said:

I have tried re-downloading, re-installing  and making sure that EMC 8 was deleted. None of above solutions help .HELP !!

What did you do to make sure EMC 8 was deleted?

[PhilS]

I have this problem as well. Whenever I launch a video and try to play it I get an installer that pops up and starts in stalling "Sonic Cineplayer Decoder Pack". It then prompots for the Roxio EMC CD and when I insert it it fails with "F:/cb55.msi" can't be read because of a network error. HELP!

gaper1, on Oct 12 2006, 06:24 AM, said:

What did you do to make sure EMC 8 was deleted?

[verhoeks]

PhilS, on Oct 14 2006, 05:28 AM, said:

I have this problem as well. Whenever I launch a video and try to play it I get an installer that pops up and starts in stalling "Sonic Cineplayer Decoder Pack". It then prompots for the Roxio EMC CD and when I insert it it fails with "F:/cb55.msi" can't be read because of a network error. HELP!

I have the same problem. However I think EMC 8 was not on my PC anymore, since I recently did a re-install of Windows XP. In my case when Cineplayer is trying to play a video or movie the Cineplayer decoder pack is trying to install and stops in a loop when it asks for a file (59437.msi in my case). This file should be located in the directory that is used when I installed EMC 9.
Can ROXIO please HELP ! ?

[jeanrosenfeld]

I don't know if either of these suggestions would work, but maybe worth a shot.

1. In Windows Explorer, go to C:\Windows\Installer. Use details view, add the column 'Subject' (right click on column headings, click more, check the box Subject, click OK). Scroll through .msi files to see if you have one that in the subject column states 'Sonic Cineplayer decoder pack'. If so, try to point the installer to it.

2. If you have the downloaded EMC 9 file RoxioEMCSuitev9.0_efisd_R03.exe,  extract its contents to your hard drive (winzip or similar will do this). There is a folder called CPDECODERPACK_411, inside which is a file CPDECPACK.msi. Right click on that and click install. I don't have the CD, but maybe that has the same folder and file on it.

Edited by jeanrosenfeld, 15 October 2006 - 09:29 AM.

[allenn117211x]

mjwakema1, on Oct 6 2006, 07:15 AM, said:

Every time i open Cineplayer or disk coper the program trys to install something called the Cinplayer decoder pack. I put in the cd and it gives me the following error " can't find D:/38b63f.msi. How do I get this file so I can get rid of this issue

Thanks,

Mike

Here's what I did to eliminate the problem with the installer.

Uninstall EMC9 from ADD/REMOVE
Reboot XP
Windows\Installer folder rename .MSI file that appears in " can't find" error message to something_msi.old
remove C:\Program Files ROXIO and Sonic
rename C:\Program Files\Common Files\ROXIO Shared to ROXIO_old and Sonic Shared to Sonic_old. Note: these maybe deleted after EMC9 is reinstalled
rename cmdvdpak.cpl and cmdvdpakENU.dll in Windows\System32 folder to cmdvdpak_cpl.old and cmdvdpakENU_cpl.old. Note: these maybe deleted after EMC9 is reinstalled
Edit Registry - caution please and registry backup advised
HKEY_CURRENT_USER\SOFTWARE\ROXIO and Sonic delete keys
HKEY_LOCAL_MACHINE\SOFTWARE\ROXIO and Sonic delete keys
Reboot XP
Start EMC9 Setup

[verhoeks]

allenn117211x, on Oct 24 2006, 09:33 PM, said:

Here's what I did to eliminate the problem with the installer.

Uninstall EMC9 from ADD/REMOVE
Reboot XP
Windows\Installer folder rename .MSI file that appears in " can't find" error message to something_msi.old
remove C:\Program Files ROXIO and Sonic
rename C:\Program Files\Common Files\ROXIO Shared to ROXIO_old and Sonic Shared to Sonic_old. Note: these maybe deleted after EMC9 is reinstalled
rename cmdvdpak.cpl and cmdvdpakENU.dll in Windows\System32 folder to cmdvdpak_cpl.old and cmdvdpakENU_cpl.old. Note: these maybe deleted after EMC9 is reinstalled
Edit Registry - caution please and registry backup advised
HKEY_CURRENT_USER\SOFTWARE\ROXIO and Sonic delete keys
HKEY_LOCAL_MACHINE\SOFTWARE\ROXIO and Sonic delete keys
Reboot XP
Start EMC9 Setup

Apprently the ONLY way to solve is to uninstall everything from Roxio and Sonic, files, registry info etc.. (as also described above), restart and re-install EMC 9.0
This was the only way I got the problem fixed anyhow after long and hard tries to solve it differently.

[jeanrosenfeld]

Cineplayer decoder pack has its own install file. If you have the downloaded installation file for EMC 9 suite, you can extract its contents (e.g. with Winzip). There is  a folder CPDECODERPACK_411, inside which the CPDECPACK.msi is the installer.
Has anyone with this problem tried installing from that, rather than go to the trouble of uninstalling/reinstalling thewhole suite?

[durleste]

Tried that. Systems returns an "System administrator  has set policies to prevent this installation." I am logged on  with Administratot priveleges.

Adrian

jeanrosenfeld, on Oct 25 2006, 10:08 AM, said:

Cineplayer decoder pack has its own install file. If you have the downloaded installation file for EMC 9 suite, you can extract its contents (e.g. with Winzip). There is  a folder CPDECODERPACK_411, inside which the CPDECPACK.msi is the installer.
Has anyone with this problem tried installing from that, rather than go to the trouble of uninstalling/reinstalling thewhole suite?

[durleste]

Further follow-up. Using gpedit.msc to set group policies has no effect.

durleste, on Nov 23 2006, 08:29 PM, said:

Tried that. Systems returns an "System administrator  has set policies to prevent this installation." I am logged on  with Administratot priveleges.

Adrian