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Resintall Nightmares! Video Lab Etc


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#1 milosmami

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Posted 19 November 2014 - 12:13 PM

I just bought video lab with converter..it worked for a few days.. then started freezing. Customer support told me to do a clean reboot. Now my comp has a ton of ads popping up..had to uninstall, reinstall..etcetc..for three or four days now. Roxio says I need RCMDfile(msi) . I cannot reinstall or fix anything. Customer support said they would work with my online and scheduled it..I took off work..no luck
I JUST WANT THIS TO WORK AND CONVERT VIDEO!
windows7
Pease help!!!!!!!

#2 Jim_Hardin

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Posted 19 November 2014 - 01:30 PM

You need to do a few things to straighten this out, assuming you have cleared the other garbage off your PC.

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

Reboot.

Now insert your Roxio Disc.

When the Install competes, turn your AV & Firewall back on and reboot again.


That should do the trick ;)




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