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falselyTRUE

Recording A Blank Screen

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Hi everyone,

I tried calling Roxio multiple times but they have not answered. My problem:

PS3 works fine while running through game cap, but as soon as I open the software, the TV screen goes black and the preview screen goes black. Status is ready. When I click capture it flashes the screen and I can capture 0.5s of gameplay before it records a blank screen and the TV goes blank again. I would really appreciate your help, has been a dissappointing product so far. Pls dont tell me somethings broken or a need a new whatever because it was working prior to the update.

THanks :)

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That seems to be a combination of 2 different problems we see from time to time... But the 'fix' is the same ;)

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Follow those steps to the letter and let us know how you make out -_-

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