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IconSean

Software Interupted/ Won't Install

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Ok soo I recently bought the new Roxio Game Capture HD Pro and went to install it and going through it uninstalled my RGC(Standard) and then it installed and then gave me "Roxio Game Capture has been interrupted" screen and said check log files. and i think i found out why is because my laptop specs cant handle HD Pro? so i guess i'll it there.

 

But....when i try to reinstall my Roxio Game Capture(Standard) it gives me the same "RGC has been interrupted, install later" window

(Note: i had RGC on my computer before)

 

How can i fix this problem? Why won't it install on my laptop?

 

PC secs: Genuine Intel core CPU 1.67 Ghz

Windows 7 32-bit

Edited by IconSean

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without SEEING your Log Files no one can even begin to guess :huh:

 

Follow the pinned post right here to provide them.

 

It keeps saying I don't have permission to upload this kind of file

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Ok soo I recently bought the new Roxio Game Capture HD Pro and went to install it and going through it uninstalled my RGC(Standard) and then it installed and then gave me "Roxio Game Capture has been interrupted" screen and said check log files. and i think i found out why is because my laptop specs cant handle HD Pro? so i guess i'll it there.

 

But....when i try to reinstall my Roxio Game Capture(Standard) it gives me the same "RGC has been interrupted, install later" window

(Note: i had RGC on my computer before)

 

How can i fix this problem? Why won't it install on my laptop?

 

PC secs: Genuine Intel core CPU 1.67 Ghz

Windows 7 32-bit

 

Your system is below requirements for the RGC HD device

  • Microsoft Windows® 8, 7, Vista™ SP2, XP (SP3 for 32 bit & SP2 for 64 bit), Intel® Core 2 Duo Processor 1.8 GHz or AMD Athlon x2 64 2.0 GHz, 2GB RAM
  • Dual Core 2.3 GHz above is recommended for 1080 30p/60i recording

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Yes I know but now after i figured that out i realized it uninstalled my standard RGC and now i can't reinstall it back because of the "Interrupted" problem

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Your system is below requirements for the RGC HD device

  • Microsoft Windows® 8, 7, Vista™ SP2, XP (SP3 for 32 bit & SP2 for 64 bit), Intel® Core 2 Duo Processor 1.8 GHz or AMD Athlon x2 64 2.0 GHz, 2GB RAM
  • Dual Core 2.3 GHz above is recommended for 1080 30p/60i recording

 

 

But....when i try to reinstall my Roxio Game Capture(Standard)

 

He's trying to reinstall the standard version he had up and running on the same PC at a earlier date.

 

His CPU is still under minimum system requirements for the standard version.

 

Vista or Win7:

C:\Users\<username>\AppData\Roaming\Roxio Log Files

 

Zip up the entire folder then attach the zipped file.

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It errored on the \DIRECTX_FEB10, Download and install from this link http://www.microsoft...ls.aspx?id=9033

 

Click the download button and download it to your desktop.

 

 

 


    1. Click the Download button on this page to start the download, or select a different language from the Change language drop-down list and click Go.
       
    2. Do one of the following:
      • To start the installation immediately, click Run.
         
      • To save the download to your computer for installation at a later time, click Save.
         
      • To cancel the installation, click Cancel.

Before installing it reboot your PC then shutdown all running programs especially antivirus/firewall software then run the DIRECTX_FEB10, on the desktop follow the prompts, reboot the PC when done.

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Done, whats the next step?

 

Reboot your PC then shutdown all running programs especially antivirus/firewall software, install your Roxio Game Capture Standard Version.

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Didn't work

 

Post the log files again.

 

Copy the content of your installation disc to a new folder you make on your desktop.

 

Are you disabling all running programs especially antivirus/firewall software?

 

Are you running in a administrator account?

 

Run the setup.exe from the folder on your desk top.

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Post the log files again.

 

Copy the content of your installation disc to a new folder you make on your desktop.

 

Are you disabling all running programs especially antivirus/firewall software?

 

Are you running in a administrator account?

 

Run the setup.exe from the folder on your desk top.

 

ok

 

I disabled firewall/anti virus when i was installing and I'm on admin account

LogFile 14-12-24 12-25.zip

Edited by IconSean

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Application is dying during the installation of DIRECTX

 

You'll need to do the following

1. Copy all files from your installation disc to folder on your hard drive/desktop. (done right?)

2. From the folder run command line

setup.exe DisableProducts=DIRECTX_FEB10 Mandatory=0

3. Select No when prompted to download updates at beginning.

 

Simply hold down the Shift key and right-click the folder on the desktop with Roxio Game Capture in it. The context menu will contain an entry, ‘Open command window here.” type this in the box, setup.exe DisableProducts=DIRECTX_FEB10 Mandatory=0 press enter on the keyboard.

 

post-97-0-10573800-1419454189_thumb.jpg

Edited by cdanteek

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Check that you have local administrator rights?

 

The install can get to the internet?

 

 

Could not establish a connection to the internet using: ''. Error code = 12006

12/24/14 16:23:03 - Execution of Windows Installer package 'C:\Program Files\Roxio GameCap\GAMECAP_USB_X86\Roxio GAMECAP.msi' finished with exit code = 1603

12/24/14 16:23:03 - Updating install progress: 8 / 10, (null)

12/24/14 16:23:03 - Action InstallActions.GAMECAP_USB_X86.Install failed with exit code 1603.

12/24/14 16:23:03 - Installation failed with error code 1603

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I should have all administrative rights

 

install going to internet? O_o I tryed it again

 

You "should have all administrative rights"? You have to have, check it?

 

The installation program needs to communicate with a Roxio activation server!

 

Installing Package: 'C:\Users\Sean\Desktop\Roxio GameCap\GAMECAP_USB_X86\Roxio GAMECAP.msi', with Properties: 'REBOOT=ReallySuppress ARPSYSTEMCOMPONENT=1 DESKTOPICON=never QUICKLAUNCHICON=never INSTALLDIR="C:\Program Files\Roxio Game Capture\" MPI_SUITE_ID={BA7DBD3F-34B7-4872-860E-89E5B6AFA6AC} MPI_EULA_ACCEPTED=1 ADDLOCAL=ALL'

12/24/14 16:45:06 - Could not establish a connection to the internet using: ''. Error code = 12006

12/24/14 16:45:06 - Execution of Windows Installer package 'C:\Users\Sean\Desktop\Roxio GameCap\GAMECAP_USB_X86\Roxio GAMECAP.msi' finished with exit code = 1603

12/24/14 16:45:06 - Updating install progress: 8 / 10, (null)

12/24/14 16:45:06 - Action InstallActions.GAMECAP_USB_X86.Install failed with exit code 1603.

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Yeah i have all administrative rights. Any ideas now?

 

Read what I write and respond to it!

 

The installation program needs to communicate with a Roxio activation server!

 

12/24/14 16:45:06 - Could not establish a connection to the internet using: ''. Error code = 12006

12/24/14 16:45:06 - Execution of Windows Installer package 'C:\Users\Sean\Desktop\Roxio GameCap\GAMECAP_USB_X86\Roxio GAMECAP.msi' finished with exit code = 1603

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Might help if you get a friend to come over and work with you on this...

 

They don't have to be a Whiz, but just having 2 people there to double check things prevents overlooking a step here and there ;)

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