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gurtejt

Interrupted Installation Help!

Question

Hey guys I have recently just bought a new and much stronger pc for my Roxio Hd Game capture pro and when I put the disc in and go through the installation wizard I get the whole your installation has been interrupted thing. I have read the previous forum posts on this topic and still no help.

 

My log files

LogFile 15-01-18 13-15.zip

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I have recently just bought a new PC and I wanted to use this PC to record but whenever I try to install it I get the whole your installation has been interrupted. I have tried everything from previous forum posts and tried running it as admin, DirectX etc.

Please Help!

 

here are my log files

LogFile 15-01-18 13-15.zip

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This is extensive, but it what I suggest...

(Add Nothing! - Skip Nothing!)

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.
Edited by Jim_Hardin

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