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Can't Upload Captured Content

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#1 Luckless Zombie

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Posted 23 January 2015 - 10:51 PM

Hello, I am running into a real issue here. Previously after upgrading to SP2, I had no issues. But I recently reformatted my harddrive, and upon reinstalling Roxio's programs, and SP2 in particular, it captures like a charm but will not load the captured content into videowave. I can load up previously RENDERED projects. If I even open a folder containing M2TS, videowave crashes. I have attempted multiple repairs, but the repair will not complete, it insists that whichever path I have chosen doesn't contain the necessary folders. That does not make sense as I am doing it from the disc itself. Firewall/av/malware/spyware, all off and still nothing. My Laptop specs are well within parameters, as I said, I had no problems prior.

If I do not upgrade to SP2, then I can utilize the content, however after loading the content into videowave, and even after render, it becomes blurry and jittery. Contacting actual roxio support seems nearly impossible so i am hoping to receive some sort of assistance here. Thanks in advance!

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#2 Jim_Hardin

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Posted 24 January 2015 - 05:01 AM

The log file you attached doesn't contain any useful information... Please follow the instructions HERE.

A quick test (Do NOT use MP4 for any Capture!) Capture a 30 second m2ts file and look at its Properties in Windows Explorer. Compare those under Detail with one that won't load. Any Differences???

With Windows Explorer, try to Drag & Drop the test file into VidoeWave. If that works, try one that did not... What happens with that test? ;)

#3 Luckless Zombie

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Posted 24 January 2015 - 10:05 AM

So I performed the test, and used different file types. AVI, MP4, and M2TS(From the GameCap)

Checking the properties for each one, the only difference between them is that even trying to look in a folder with an M2TS file crashes video wave, copy and paste doesn't work, drag and drop doesn't work. I can upload and edit MP4 and AVI fine. It has been unistalled and reinstalled multiple times, run in various compatibility modes. I am all out of ideas, and repair is still not functioning. I have browsed and selected every file on the disc. All drivers and software is up to date as well. Any other ideas?

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#4 Jim_Hardin

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Posted 26 January 2015 - 03:14 AM

NEVER use Compatibility Mode!!! MS put it in there for certain MS enterprise programs not as a magic solution :lol:

This is extensive, but it what I suggest...
(Add Nothing! - Skip Nothing!)

Unplug your RGC Device and put it aside until you are completely finished.

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

Create a New User Account with Administrator Privileges.

Turn OFF any A/V & Firewall.

Reboot and log on to that new account.

Copy your entire disc to a new folder on your HDD.

In that new folder, right click on Setup.exe and select Properties.

Under the Compatibility tab, make sure nothing is checked!

Right click Setup.exe and select Open.

Allow it to Check for Updates (this is for Roxio not Windows)

Use the Default Locations!

When the Install competes, turn your AV & Firewall back on and reboot.


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#5 Luckless Zombie

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Posted 26 January 2015 - 08:10 PM

Did it, word for word, still no dice. Pre SP2, no problems, post SP2 it wont upload M2TS into the editor, and if I look at a folder with an M2TS file, it crashes as well. When I capture the videos, it also wont let me see them, just an hour glass.

#6 Jim_Hardin

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Posted 27 January 2015 - 08:12 AM

... and if I look at a folder with an M2TS file, it crashes as well.


Expand on that part a little more???

Did you try the drag & drop I mentioned in Post #2?

This has to be something in your PC settings as the other million or so of us are running SP2 without this issue...

Edited by Jim_Hardin, 27 January 2015 - 08:13 AM.


#7 Luckless Zombie

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Posted 27 January 2015 - 07:00 PM

In the media selector, if I go to a folder with an M2TS file, it crashes. I did try the drag and drop, and it did not work, it crashed it as well. I don't know when the PC settings could have changed, I was editing a video when this first happened, then after finishing, went to edit another video captured amd then BAM, no more videowave.

#8 Jim_Hardin

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Posted 28 January 2015 - 03:25 AM

If it were mine, I'd drag out a drive image from before it started and load that in.

Then be very careful about what I allow to update ;)

#9 Luckless Zombie

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Posted 30 January 2015 - 10:16 PM

Its fine, I fixed the problem. Got an Elgato HD60, no more problems. Thanks for trying anyhow

#10 Jim_Hardin

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Posted 31 January 2015 - 03:56 AM

Coward :lol: :D :lol:

Sorry we could not you running -_-





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