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Peter Griffin

Roxio S/w Does Not Begin Burning

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Roxio Easy VHS to DVD 3 Plus was loaded normally on my Dell XPS8700 running Windows7. Capture of a15-minute test movie from a VHS deck went fine. 15-minute test file saved to hard-drive. But, burning a disc is another story. While the optical drive does show up in the selection box for the destination drive, it will never change to burn mode. It just sits there with the message displayed : Please insert a recordable disc. I have placed several discs into the drive and the Roxio s/w never recognizes it. Tried both DVD-R & DVD+R. Tried Memorex, Maxell, and Verbatim. Windows recognizes all these discs when inserted into the drive. In fact, I have burned my test file to these discs using Windows DVD Maker with no issues. But the Roxio s/w never gets past asking for a recordable disc. I have scoured these forums looking for an answer. I have found no solution yet.

 

I have tried all of the following suggestions, most of them from this forum:

1. Uninstall and reload the burner drive.

2. Delete lower and upper filters

3. Reload Roxio s/w and use the repair feature

 

Last night, I engaged in a remote support session with a Corel representative. They ran through all he things I had already done (and told them of beforehand). Additionally, they tried updating the PX Engine.

After nearly two hours of troubleshooting, nothing improved. Same condition of the Roxio s/w hanging up after a disc is loaded, still asking to load a recordable disc. And to make matters worse, they left the session with my computer reconfigured: my settings lost and all of my protections disabled. Not very professional.

 

I see in other posts that the dxdiag.txt info is helpful to provide - it is attached.

 

I want this software to work properly. I don't want to use it only for capture, and have to use some thing else for burning. What else can I do ?

 

Thank you.

DxDiag 012815.txt

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So, it's been over 10 days since I submitted this thread. And no replies have been offered. I think I was fairly thorough in the description of the problem and provided the info and data I've seen the 'gurus' request.

But not one response ? Does the fact that I have an on-going open case with Corel have anything to do with the lack of reply? My last exchange with Corel tech support had me load Roxio Creator NXT and run through the same steps to garner the same exact result : the Roxio s/w never recognizes that the drive has a recordable disc loaded.

 

Does anyone know if this issue has been addressed between Core/Roxio and Dell ? Could the issue be caused by Dell's OS settings not allowing certain s/w to access the drive? Or is it that Corel/Roxio needs to update their s/w to properly engage certain drives ?

 

I have provided the DxDiag file in the previous message. What alternate drive (make and model) would be recommended as a replacement for the one in my Dell ? If someone knows of a drive that as worked with the Roxio Easy VHS2DVD3+ , I would be happy to try that route...

Thanks

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Peter, my best guess is that it fell through the cracks :huh:

 

I recall reading it but did not have time to reply and forgot about it. I wish the site had an option to mark a Topic 'Not Read' so it stays bolded.

 

None of us work for Corel/Roxio so what you do with them has no effect on your posts here ;)

 

The short version is that you encountered a bug that, while rare, has never been fixed or even diagnosed. Some PC's/Burners just do not get recognized.

 

The only solution we have seen that works, it to install another Burner or use an external. You do seem to have a 3rd choice since you have NXT as well as EVD3.

 

With NXT you can create an ISO file from MyDVD. You May be able to use the Burn Disc Image app in the Data/Copy tab or if that fails burn using Image Burn - free from their Site, HERE

 

I apologize for not getting back to you sooner -_-

Edited by Jim_Hardin

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Jim,

I appreciate your response and will explore the s/w options you suggest. I may also try he alternate drive path. I've prompted Corel support for an update as well. I have not yet given up hope that they will solve the problem. If I do discover a means to achieve satisfactory results, I will post another follow-up here for others to see.

Thank you.

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Jim,

 

I clicked on the link in your repsonse above marked HERE, but it doesn't take me to a site that I can download this burn program you spoke of. I'm having a problem getting Roxio's software to burn my VHS video's and can't get it to work at all. I would like to try that burn site if you have another way to get to it.

 

Thank you...

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PETER-

 

I HAVE THE SAME EXACT ISSUE AND THE SAME EXACT COMPUTER. I HAVE A 1 YEAR OLD DELL XPS8700 AND I CANNOT GET VHS TO DVD3 TO BURN MY DISC TO DVD! i have loaded several films of my dogs and my sons doing their stop motion stuff on camcorders on Hi8 camcorder cassettes. My player recorder still works, so i have loaded the films captured them and put them on my XPS8700, but thats as far as it goes. The BURN DVD button (s) are shaded out or grayed out and disabled and nothing i can do changes that. '

 

Very frustrating

 

IF you or anyone reading here discover a 'cure' to this please contact me at (removed)@comcast.net I really look forward to burning DVDs with this program as I have probably 20-30 cassette camcorder tapes of my grown sons in their youth, They were so beautiful and precious, Very fond memories I would love to burn on to DVDs,.

 

Thanks

 

Alex1960

Edited by sknis
Remove e-mail address to help stop spam.

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Posting your e-mail on any public site almost assures that the spam robots will pick it up and you wioul have to sift through many, many e-mails to see if any of them are any good. No one3 here will e-mail you because of the same spam issues.

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PETER-

 

I HAVE THE SAME EXACT ISSUE AND THE SAME EXACT COMPUTER. I HAVE A 1 YEAR OLD DELL XPS8700 AND I CANNOT GET VHS TO DVD3 TO BURN MY DISC TO DVD! i have loaded several films of my dogs and my sons doing their stop motion stuff on camcorders on Hi8 camcorder cassettes. My player recorder still works, so i have loaded the films captured them and put them on my XPS8700, but thats as far as it goes. The BURN DVD button (s) are shaded out or grayed out and disabled and nothing i can do changes that. '

 

Very frustrating

 

IF you or anyone reading here discover a 'cure' to this please contact me at (removed)@comcast.net I really look forward to burning DVDs with this program as I have probably 20-30 cassette camcorder tapes of my grown sons in their youth, They were so beautiful and precious, Very fond memories I would love to burn on to DVDs,.

 

Thanks

 

Alex1960

 

Did you try the link to ImgBurn? A couple of years ago, I bought an Alien Laptop and the burner would not work. I called Dell support who logged on to my computer and fixed it. Perhaps a call to Dell or at least to the Dell support site for new firmware might be in order. Just use your Dell computer ID number.

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It's not the Dell PC, nor the Dell DVD drive, nor the DVD drive firmware. It's a simple fact that Roxio/Corel did not verify whether their s/w was properly set up for all configurations. They either cannot figure it out, or (as I now assume) do not care. It is very likely that once Corel acquired Roxio, there was a vital lack of IP transfer. Roxio did not bother with due diligence in confirming s/w compatibility. Corel inherited a mess and chose to ignore assuming any real responsibility. My case at the Corel site has been ignored for the last two months. I started out real nice and cordial and have ended up telling them they are pathetic and should be ashamed. I will avoid Roxio/Corel in the future. I have moved on to better programs offering full functionality and great support. I won't be back here again. I do thank the gurus here for trying to help. Adios !

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