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Wav Files Not Recognized

Audio Editor and Converter

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#1 SAmbro

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Posted 08 February 2015 - 10:19 AM

I had a laptop crash so had to rebuy Creator NXT 3. One of the primary uses is Audio editing and Conversion from Wav to MP3.

WAV is 2822 kps. The old install worked, but this will not read the in any of the programs.

Version is NXT Pro 3 version 16.0.50.1. No updates available

Side complaint. Email for registration did not have a support code and since I paid with paypal it is IMPOSSIBLE to open a warranty ticket.]

Help please. I need this to work.

#2 cdanteek

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Posted 08 February 2015 - 10:30 AM

Hello could you cut a five megabyte (WAV is 2822 kps) and email it to me please?

I'll send you a email address in a PM Personnel Message the envelope at the top right of the page.

I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
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My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#3 SAmbro

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Posted 08 February 2015 - 10:37 AM

Not easily. I can't edit the WAV, so I can't get to 5 MB. The software I use for editing the WAV is Roxio and it doesn't work.

#4 Beerman

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Posted 08 February 2015 - 10:45 AM

Audacity is free and will edit wav files but are you saying Sound Editor won't work for you?

Paul
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Custom Built ASUS P8Z77 V-Deluxe, Core i7 3770k, 16 GB Memory-ASUS ENGTX560 DCII TOP/2DI/1GD5 GeForce GTX 560, H80i Cooler, 750W Power Supply, COOLER MASTER HAF XM RC-922XM-KKN1 case,Corsair Force Series GS CSSD-F240GBGS-BK 2.5" 240GB SATA III SSD, InfiniTV4 & HDHomerun Tuners- running Windows 8 (and other goodies)
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#5 SAmbro

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Posted 08 February 2015 - 10:55 AM

Sound Editor and Converter both work, but does not recognize the Audio file.

#6 Beerman

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Posted 08 February 2015 - 11:02 AM

See if it works in Audacity. If not, it could be a problem with the file itself.

Paul
------
Custom Built ASUS P8Z77 V-Deluxe, Core i7 3770k, 16 GB Memory-ASUS ENGTX560 DCII TOP/2DI/1GD5 GeForce GTX 560, H80i Cooler, 750W Power Supply, COOLER MASTER HAF XM RC-922XM-KKN1 case,Corsair Force Series GS CSSD-F240GBGS-BK 2.5" 240GB SATA III SSD, InfiniTV4 & HDHomerun Tuners- running Windows 8 (and other goodies)
#2-P877WS- Core i7 3770k, 16GB Memory-GeForce GTX 650Ti, SATA III SSD, H100i cooler, 750W PS,


#7 SAmbro

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Posted 08 February 2015 - 11:13 AM

Nope, I have tried to use WAV files that converted in the past (before reinstalling/REBUYING Roxio). The Wave's are fine. I just can't get this version to understand 2822 kps wav files

#8 SAmbro

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Posted 08 February 2015 - 11:13 AM

I can play the WAV with WMP but not in Roxio.

#9 cdanteek

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Posted 08 February 2015 - 11:24 AM

Nope, I have tried to use WAV files that converted in the past (before reinstalling/REBUYING Roxio). The Wave's are fine. I just can't get this version to understand 2822 kps wav files


Go get a 24 (bits) X 44100 file!

16 (bits) X 44100 (fs) X 2 (channels) = 1411 kbps
24 (bits) X 44100 (fs) X 2 (channels) = 2116 kbps
32 (bits) X 44100 (fs) X 2 (channels) = 2822 kbps

I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 


#10 sknis

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Posted 08 February 2015 - 11:27 AM

Those wav files are probably 32 bit and Roxio will not work with them.

cdanteek : Great minds at the same time !

Edited by sknis, 08 February 2015 - 11:27 AM.

PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 8.1  Ultimate 64 bit
Alienware M17XR4. I-7 third generation @2.4, 8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Laptop - Windows 10

Dell 13 inch convertible.


#11 SAmbro

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Posted 08 February 2015 - 11:38 AM

Why not? It used to work. The old version before the laptop crash handled them just fine. Why wouldn't Roxio handle 32 bit? It's supposed to be the top product out there. If it truly doesn't do 32 bit, can I get a refund?

#12 SAmbro

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Posted 08 February 2015 - 11:56 AM

So I mixed it down to 24 bit, 2116 kps and exactly the same thing. Now I'm totally confused.

#13 SAmbro

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Posted 08 February 2015 - 12:22 PM

I love how the technical support just goes around and around and you can't actually ask a question of Roxio. Used to think this was the greatest product but the more trouble I have with this new install the more I realize that this is nothing but a 2-bit company. Time to find a better product and never use Roxio products again. What a joke.

Do they not realize that customers are one click away from picking the competition.

Terrible customer support equals "never use them again"

#14 cdanteek

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Posted 08 February 2015 - 12:25 PM

So I mixed it down to 24 bit, 2116 kps and exactly the same thing. Now I'm totally confused.


Post a screen shot of the properties of the 24 bit, 2116 kps wav file.

Mixed it down with what?

I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 


#15 SAmbro

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Posted 08 February 2015 - 12:47 PM

Sonar X3 is my DAW. Exports out WAV.

What do you know, I download Audacity and the free software works first try. Beginning to think Roxio is a piece of crap.

Not sure what you want a shot of. The only other piece of data is size (50MB) and a category A.

#16 sknis

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Posted 08 February 2015 - 02:28 PM

You realize that this is not Roxio support; we are users who try to help people. If you just bought it, return it within 30 days.

Creator has NEVER been able to handle more than 16 bit. That is why some audio cards like M-Audio would not work. Perhaps you are misremembering?

PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 8.1  Ultimate 64 bit
Alienware M17XR4. I-7 third generation @2.4, 8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Laptop - Windows 10

Dell 13 inch convertible.





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