20 replies to this topic

[Nico]

Hi all...am new to this forum and just hope that someone can help me with my problem.  

I am using Roxio software with my freecom external dvd - + dual layer burner and i cant get it to burn anything to disc with dvd+.  

Very vague i know but just wondered if anyone could give me something to try to get it to work.

Thanks

[cdanteek]

If you have 7.5 open DVDInfo Pro. Post your drive info and firmware. DVDInfo Pro is free Google if you have a Roxio version that it is not in.
What brand of media are you using? DVDInfo Pro will give you that info also!

cdanteek

[ml]

Nico, on Oct 13 2006, 07:28 PM, said:

Hi all...am new to this forum and just hope that someone can help me with my problem.

I am using Roxio software with my freecom external dvd - + dual layer burner and i cant get it to burn anything to disc with dvd+.

Will it burn dvd - r ?

What happens when you try to burn the dvd - are you getting an error message?

Have you checked the DVD burner manufacturer's website for software updates for your burner?

[cdanteek]

Quote

Have you checked the DVD burner manufacturer's website for software updates for your burner?

Software updates would probably be 3rd party software!

Firmware updates would pertain to the burners write strategy to different media. Drive info and firmware version plus the  media  ID MID is what we are after!

cdanteek

[Nico]

mlpasley, on Oct 13 2006, 06:05 PM, said:

Will it burn dvd - r ?

What happens when you try to burn the dvd - are you getting an error message?

Have you checked the DVD burner manufacturer's website for software updates for your burner?

Thanks for your reply....

When i click burn, all looks like it is going well then it just freezes and says 'dvd builder has encountered a problem and will need to close'

Then it closes.

Have checked for software updates...there are none and the product is up to date..

[Nico]

http://www.onestop-w.../11e5cf8fd4.jpg

i hope this is what you need

[cdanteek]

SD-R5372V DVD-R/-RW Drive Firmware
Toshiba Storage Device Division (SDD) is offering a free firmware upgrade for its SD-R5372V DVD recordable drive that will boost the DVD+R write speed to 8X max. Note that this firmware is for the "V" model only.

SD-R5372V Firmware Firmware upgrade for SD-R5372V DVD recordable drive. Firmware will boost the DVD+R write speed to 8X max. v TU15 .exe

TECHNICAL SUPPORT
Toshiba Storage Device Division Technical Support can provide you with DVD-R/-RW drive firmware upgrade support.



Quick Summary
Toshiba Black 16X DVD+R 8X DVD+RW 6X DVD+R DL 16X DVD-R 6X DVD-RW 16X DVD-ROM 48X CD-R 24X CD-RW 48X CD-ROM 2M Cache IDE DVD Burner - OEM

Model #: SD-R5372V

I get different reports on the drive 8x +R support on your firmware, and 16x +R on a review of the drive!

Your region code says unset, have you ever played a bought DVD in the drive.

Put a blank disc in and click the media tab in DVDInfo Pro.

You can save DVDInfo Pro info save to clipboard and save on a note pad and post text instead of the link!

cdanteek

[Nico]

cdanteek, on Oct 14 2006, 07:24 PM, said:

SD-R5372V DVD-R/-RW Drive Firmware
Toshiba Storage Device Division (SDD) is offering a free firmware upgrade for its SD-R5372V DVD recordable drive that will boost the DVD+R write speed to 8X max. Note that this firmware is for the "V" model only.

SD-R5372V Firmware Firmware upgrade for SD-R5372V DVD recordable drive. Firmware will boost the DVD+R write speed to 8X max. v TU15 .exe

TECHNICAL SUPPORT
Toshiba Storage Device Division Technical Support can provide you with DVD-R/-RW drive firmware upgrade support.

Quick Summary
Toshiba Black 16X DVD+R 8X DVD+RW 6X DVD+R DL 16X DVD-R 6X DVD-RW 16X DVD-ROM 48X CD-R 24X CD-RW 48X CD-ROM 2M Cache IDE DVD Burner - OEM

Model #: SD-R5372V

I get different reports on the drive 8x +R support on your firmware, and 16x +R on a review of the drive!

Your region code says unset, have you ever played a bought DVD in the drive.

Put a blank disc in and click the media tab in DVDInfo Pro.

You can save DVDInfo Pro info save to clipboard and save on a note pad and post text instead of the link!

cdanteek

Thanx for your reply... yes, have played a bought dvd in this drive and it plays perfectly with no problems.

Hope this is what you need....

                            Media Information                            
Region information                                    N/A not a DVD-VIDEO
Media code/Manufacturer ID                                    PRODISC R03
Media Product Revision Number                                         03h
Format Capacity                                                Blank Disc
Free Blocks                                                     405405696
Free Capacity                                              4.38GB(4.70GB)
Book Type                                                           DVD+R
Media Type                                                          DVD+R
Manufacturer Rated Speed                                   8.0x 11080KBps
Available Write Descriptor                           CLV  8.0x  11080KBps
Available Write Descriptor                           CLV  6.0x   8310KBps
Available Write Descriptor                           CLV  4.0x   5540KBps
Available Write Descriptor                           CLV  2.4x   3324KBps
Data area starting sector                                          30000h
Linear Density                                                0.267um/bit
Track Density                                                0.74um/track
Number of Layers                                                        1
                                                                        
                           Complete Media Code                          
00000000 08 02 00 00 A1 0F 02 00 00 03 00 00 00 26 05 3F .............&.?
00000010 00 00 00 00 00 00 03 50 52 4F 44 49 53 43 00 52 .......PRODISC.R
00000020 30 33 03 38 23 54 37 0F 02 54 6B 02 94 63 15 15 03.8#T7..Tk..c..
00000030 0B 0A 08 08 01 1C 1E 0B 0C 12 12 01 00 00 00 00 ................

[cdanteek]

Nico,
Everything looks good! Load your project into disc copier and burn to a ISO file try that. If it don't burn to the +R try this. A free ISO burn tool,
ImgBurn Current version: 2.1.0.0 download at  ImgBurn.com. Load the Iso and try to burn on the +R with it. If it works there we know it is a software problem.

cdanteek

[Nico]

cdanteek, on Oct 15 2006, 11:35 AM, said:

Nico,
Everything looks good! Load your project into disc copier and burn to a ISO file try that. If it don't burn to the +R try this. A free ISO burn tool,
ImgBurn Current version: 2.1.0.0 download at  ImgBurn.com. Load the Iso and try to burn on the +R with it. If it works there we know it is a software problem.

cdanteek

Hi...tried what you suggested and it burn failed...this is the log -

I 20:48:26 ImgBurn Version 2.1.0.0 started!
I 20:48:26 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 2)
I 20:48:26 Initialising SPTI...
I 20:48:26 Searching for SCSI / ATAPI devices...
I 20:48:26 Found 1 CD-RW, 1 DVD-ROM and 1 DVD±RW!
I 20:49:46 Operation Started!
I 20:49:46 Source File: C:\Documents and Settings\Bablett\My Documents\My Videos\ImageFile.iso
I 20:49:46 Source File Sectors: 36,016 (MODE1/2048)
I 20:49:46 Source File Size: 73,760,768 bytes
I 20:49:46 Source File Volume Identifier: DVDBUILDER
I 20:49:46 Source File Implementation Identifier: Roxio , Canada
I 20:49:46 Source File File System(s): ISO9660, UDF (1.02)
I 20:49:46 Destination Device: [0:0:0] TOSHIBA CD/DVDW SDR5372V TU15 (H:) (USB)
I 20:49:46 Destination Media Type: DVD+R (Disc ID: IS01-001-00) (Speeds: 2.4x, 4x)
I 20:49:46 Destination Media Sectors: 2,295,104
I 20:49:46 Write Mode: DVD
I 20:49:46 Write Type: DAO
I 20:49:46 Write Speed: 8x
I 20:49:46 Link Size: Auto
I 20:49:46 Test Mode: No
I 20:49:46 BURN-Proof: Enabled
I 20:49:46 Filling Buffer...
I 20:49:48 Writing LeadIn...
W 20:50:06 Failed to Write Sectors 320 - 351 - Write Error
W 20:50:06 Retrying (1 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (2 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (3 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (4 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (5 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (6 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (7 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (8 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (9 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (10 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (11 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (12 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (13 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (14 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (15 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (16 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (17 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (18 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (19 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
W 20:50:06 Retrying (20 of 20)...
W 20:50:06 Retry Failed - Cannot Write Medium - Incompatible Format
E 20:50:14 Failed to Write Sectors 320 - 351 - Write Error
I 20:50:14 Synchronising Cache...
I 20:50:15 Closing Track...
E 20:50:18 Close Track Failed! - Reason: Cannot Write Medium - Incompatible Format
I 20:50:18 Finalising Disc...
E 20:50:18 Finalise Disc Failed! - Reason: Cannot Write Medium - Incompatible Format
E 20:50:18 Failed to Write Image!
E 20:50:18 Operation Failed! - Duration: 00:00:32
I 20:50:18 Average Write Rate: 0 KB/s (0.0x) - Maximum Write Rate: 0 KB/s (0.0x)

[cdanteek]

Nico,

I 20:49:46 Destination Media Type: DVD+R (Disc ID: IS01-001-00) (Speeds: 2.4x, 4x)
I 20:49:46 Write Speed: 8x

Slow the burn down to 4x it might be the media.

Then try a -R. If that don't work the burner is toast.

cdanteek

Edited by cdanteek, 15 October 2006 - 02:21 PM.

[ml]

Do you have any other DVD burning software on your computer?   Perhaps another program that came with the burner.

If the software will burn an 'image file' (.iso), try burning the DVD Builder file to an 'image file' (.iso) INSTEAD of the DVD.    Then try burning the .iso file to the DVD with the other program.

Have you ever been able to burn a DVD?   Is the USB port a USB 2.0 or 1.0?   Do you have any other USB ports on another part of your computer that you might try?

Have you tried tech support for the DVD burner?   You need to find out if it's the burner itself, the computer USB connection or the program.

[rich86]

I hate to be the bearer of bad news - but this drive is being trashed by users pretty severely on videohelp.com regarding compatibility with most media . . .
Normally firmware updates should address these types of issues.

look here   http://www.videohelp...V...arch&list=2

I suggest you chase Toshiba to assist.

http://sdd.toshiba.c...0006598000000E7

[cdanteek]

Quote

Normally firmware updates should address these types of issues.

This is a strange one. The op states he has a Freecom drive. Info Pro says, Toshiba SD-R5372V DVD-R/-RW Drive and TU15 Firmware. Freecoms site has firmware but states only if the drive is reported as there (Freecoms) drive #'s.
In Info Pro the, Microcode upgrade box is unchecked.  I take that as the drive has a fixed chip and cannot update the drive's firmware code, Info Pro shows current Toshiba firmware for the drive. His region code in Info Pro says unset. He stated he has played a bought DVD.

Some of the first Mad-Dogs were Toshiba and had the fixed chip, they were identified as Toshiba.
Maybe that is the difference for a actual Toshiba drive and the oem Freecom, a prom or a eeprom.

cdanteek

[Nico]

Hi all...thanx for your replies...

UPDATE

I completely uninstalled everything associated with roxio and run windows cleanup and roxizap....

Tried burning disk again and i thought great its doing it..

Or so i thought.......

It gets to the end of the burning and comes up with the error message..

Overall Status : Error : burning image to disc (creator burning)
                        Error Code 0x80004005
                        Finished with errors

Have tried loking on discussion group but cant find anything...

[cdanteek]

Nico,

In the ImgBurn log you burned at 8x! ImgBurn said (Speeds: 2.4x, 4x)
Destination Media Type: DVD+R on that media.
Slow the burn down. Borrow a different brand of disc from someone and try at 4x.

cdanteek

[Nico]

cdanteek, on Oct 17 2006, 10:26 AM, said:

Nico,

In the ImgBurn log you burned at 8x! ImgBurn said (Speeds: 2.4x, 4x)
Destination Media Type: DVD+R on that media.
Slow the burn down. Borrow a different brand of disc from someone and try at 4x.

cdanteek

Thanx for all your help....tried what you suggested and am continually getting the error code

Error - updating menu 1 of 1 (Menu writing phase)
error code - 0x80004005118
Finished with errors


Any Clues??

[ml]

Let's go back to the beginning.

Have you tried burning to an 'image file' first and then using that file with Disk Copier to burn the DVD?

[Nico]

mlpasley, on Oct 18 2006, 11:29 AM, said:

Let's go back to the beginning.

Have you tried burning to an 'image file' first and then using that file with Disk Copier to burn the DVD?

yep have tried doing that..................

[ml]

Nico, on Oct 19 2006, 01:42 PM, said:

yep have tried doing that..................

You might need to use a DVD RW until you get this worked out.....

1.  Have you checked for and installed any firmware updates from this toshiba tech support site? http://sdd.toshiba.c...000659c000023ee
?

2.  Have you tried Creator Classic to burn the 'image file'?   Sometimes that will burn an image file when Disk Copier won't.

Do you have any other software on your computer that can be used to burn an ISO (image file) to a DVD?   There are some free or trialware versions at www.videohelp.com.  

The purpose of trying a different program would be to determine if it's the software or hardware.

3.  Have you determined that the external drive is hooked up to a USB 2 port?