[Fred Mueller]

I used and earlier of Roxio to backup photos taken on vacation. I believe it was V.5. I used 5 DVD's for the backup. I recently tried to retrieve the photos with no sucess.

When I choose the files to retrive and execute retrieve, I immediatley get the error message"Retrieve has encountered a problem and must shut down." Also get a message "Error opening file........."

I'm now using V.8 on my desktop. I tried to retrieve on the laptop using V.6, same results. I normally just copy the photos to a DVD, but for some unknown reason used backup on the photos. About 2000 photos taken at Yellowstone and Grand Tetons.

Any suggestions?
Fred Mueller

[james_hardin]

If you just insert the disc set, doesn't the retrieve program from the disc startup automatically?

If so, it would be better to use the one included when it was recorded.