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BobC12151

Will Not Install On Windows 8.1

Question

Trying to install from a packaged version of Easy CD and DVD burning and getting several errors, but first one is Error attempting to read from the source install database: D:\EMC_Content 140\Roxio Content 14.msi. What do I need to do.

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Try copying the entire disc to a Folder on your PC.

 

In that Folder, right click on Setup.exe and make sure Compatibility Mode is OFF.

 

With that done, Right Click it again and Open.

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Did not help at all Jim. So I tried using compatibility mode ad got the message to turn it off. Left it on and that did not help either.

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Please post the information on your computer -dxdiag.exe. Follow these instructions carefully. If no one comes back and suggests issues with your computer ---- take it back to where you bought it based on a corrupted disc. Most reputable stores will exchange it for a new one. If you bought it elsewhere, good luck.

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Jim, what kind of a stupid comment is that? I did exactly what you suggested and then some and thought I would comment on the other things I tried.

Edited by BobC12151

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Many people on other sites have had issues with the latest drivers for their video card. See if you can get one from late last year. See if that helps.

 

I don't have that program installed at the moment. In the DVD program, see if there is an option to use software rendering rather than hardware. As I said, I don;t have that program installed so I'm not sure.

 

Take it back and tell them that the discs are bad. Most places will exchange the box for a new one.

 

Note: At the bottom of the dxdiag.exe file, did you notice how many errors are shown? One or more of those many contribute to the problem. You should fix your operating system errors first. I don;pt know if a Windows repair will work or if you need to fix each individually from the Windows KB articles. If not works and you only have a few programs, you might , as a last resort, reformat and reinstall Windows.

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Thanks Digital Guru. I had not noticed the errors in the file so I will look into everything you mention. I will not have time until this weekend at best.

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