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Help - Mydvd Prem 9 - Can't Burn To Dvd In Windows 7


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#1 Craigside

Craigside

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Posted 31 March 2015 - 02:09 AM

Hi

I have used Roxio MyDVD Premier for years, I bought Ver9 in 2006 (I think) and it has done well.

Last year I upgraded my laptop. I now spent many hours creating a new production for a family event and I cannot burn to disk, or create an ISO file, or create a folder set.

I can go through to 'create DVD' then an error message appears: 80004005 (please see screenshots attached).

Do i need to upgrade to a newer version, any advice much appreciated!

Its really quite urgent so very greatfull for any help.

Thanks

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#2 Brendon

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Posted 31 March 2015 - 02:49 AM

Hello,

I see you are now running Windows 7 Professional and you say you have MyDVD Premier 9. I'm afraid they're not compatible. Here's what the Knowledgebase says . . .

Product Compatibility

Roxio is happy to support many of your favorite Roxio products on Microsoft's latest operating system release, Windows 7.

Previous versions of Roxio or Sonic branded software that are not listed below as "Windows 7 compatible" will run into compatibility issues and are not supported by Roxio for any errors from installing non-compatible software onto Windows 7.

The following products have been designed to be Window 7 compatible (as of January 2012):
  • Roxio Creator 2010, 2011, 2012
  • Roxio Creator 2010, 2011, 2012 Plus
  • Roxio Creator 2010, 2011, 2012 Special Edition
  • Roxio Creator 2010, 2011, 2012 PRO
  • Roxio Easy VHS to DVD 3/Plus
  • Roxio Easy LP to MP3
  • Roxio Burn
  • Roxio CinePlayer BD
  • Roxio Video Lab HD
  • Roxio Game Capture
  • Roxio PC Game Capture
The following products have been UPDATED to be Windows 7 compatible (as of January 2012):
  • Roxio Easy VHS to DVD
  • Roxio MyDVD 10 Premier
  • Roxio My DVD Video Lab 10
  • Roxio RecordNow Music Lab 10 Premier
  • Roxio Easy DVD Copy 4 Premier
  • Roxio Easy CD & DVD Burning
  • Roxio BackOnTrack 3 Suite
  • Roxio CinePlayer
You have a windows 7 compatible version of the product listed above if:
  • The product packaging shows the Windows 7 compatible logo:
Win7Compat_logo.jpg


Regards,
Brendon

Assorted computers in Windows XP, 7, and 10.

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