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If you plugged in the device before you installed the software it will never work!

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

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It still didn't install the drivers. I have no idea what to do now!

EDIT: I tried uninstalling it and re-installing with the AV and firewall off, it still didn't work.

Edited by HoboWithBacon

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It can take up to 3 tries to get it right.

 

Maybe you should get a friend to try it on their PC?

So around 3 tries of turning off AV and firewall to repair Roxio Game Capture software?

I'll try that next. Hopefully it works!

EDIT: It didn't work.

Edited by HoboWithBacon

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Is there any download for the drivers or is that just inside the disk?

 

The drivers are part of the program and get automatically installed when you install the program. There is no separate install of any drivers.

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Question: When you plug your Game Capture device into a USB port on your PC, do you here the sound indicating that Windows has recognized a device has been plugged in? And/or does a pop-up dialog show up in the (usually) lower right corner of your desktop saying Windows has detected a new device?

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I don't think you have a working usb where your plugging the device into?

 

The drivers are in these folders, x86 and x64 install what your PC system is!

 

Double click the msi in the appropriate folder.

 

post-97-0-70397700-1428877982_thumb.jpg

 

post-97-0-25826100-1428877989_thumb.jpg

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Question: When you plug your Game Capture device into a USB port on your PC, do you here the sound indicating that Windows has recognized a device has been plugged in? And/or does a pop-up dialog show up in the (usually) lower right corner of your desktop saying Windows has detected a new device?

I don't think you have a working usb where your plugging the device into?

 

The drivers are in these folders, x86 and x64 install what your PC system is!

 

Double click the msi in the appropriate folder.

 

post-97-0-70397700-1428877982_thumb.jpg

 

post-97-0-25826100-1428877989_thumb.jpg

For some reason it doesn't make any noise or create a pop up when I plug it in. And I also tried downloading the drivers before I posted this, it didn't work. Any thoughts?

Edited by HoboWithBacon

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I don't think you have a working usb where your plugging the device into?

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What I mean is whereever your plugging them in the USB port isn't working, not enough power, or turned off to save recourses!

 

I can't reach out and poke your PC with a stick so your going to have to trouble shoot this yourself.

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