5 replies to this topic

[Henry]

IM new at this dvd burning thing. I recently installed EMC8 with a new burner to my computer. When I click on the create dvd button I get an error message saying that videowave has encountered a problem and needs to close. Can someone please give me some insight.

[sknis]

Henry, on Oct 24 2006, 09:49 AM, said:

IM new at this dvd burning thing. I recently installed EMC8 with a new burner to my computer. When I click on the create dvd button I get an error message saying that videowave has encountered a problem and needs to close. Can someone please give me some insight.

It is going to be very difficult without you telling us more. What are the specs on your computer. When do you get this error,? Can you open any of the programs? You mentioned "create DVD button". Did you try opening MyDVD from the Home Applications list?  Do any of the programs open? If not, perhaps your computer does not meet the minimum requirements or perhaps you have a bad install. Try going to Windows/Add remove Programs/ and do a repair install on EMC 8. Make sure you have disconnected from the internet, shut down all other running programs like anti-virus and anti-mal ware. You may have to do a complete uninstall later. Please post you computer specs and a little more detail and well try to see if we can help.

Edited by sknis, 24 October 2006 - 07:02 AM.

[Henry]

sknis, on Oct 24 2006, 07:00 AM, said:

It is going to be very difficult without you telling us more. What are the specs on your computer. When do you get this error,? Can you open any of the programs? You mentioned "create DVD button". Did you try opening MyDVD from the Home Applications list?  Do any of the programs open? If not, perhaps your computer does not meet the minimum requirements or perhaps you have a bad install. Try going to Windows/Add remove Programs/ and do a repair install on EMC 8. Make sure you have disconnected from the internet, shut down all other running programs like anti-virus and anti-mal ware. You may have to do a complete uninstall later. Please post you computer specs and a little more detail and well try to see if we can help.

I have a Compact Presario 5000. 700mhz, was 128 upgraded to 256k, 20.0GB, Win XP. I get this message when I go to My DVD from the Home Applications List. When I click on Copy I have no problem, Photo no problem, Organize no problem, Data no problem, Audio, Backup no problem. Only on My DVD is when I get this error message. I tried going to the Add Remove programs list and doing a repair and still nothing. When I click on My DVD and it load the following page that's when I get the error message. The error message then ask me if I want to send a report to Microsoft and I click on YES.

[sknis]

Henry, on Oct 24 2006, 11:30 AM, said:

I have a Compact Presario 5000. 700mhz, was 128 upgraded to 256k, 20.0GB, Win XP. I get this message when I go to My DVD from the Home Applications List. When I click on Copy I have no problem, Photo no problem, Organize no problem, Data no problem, Audio, Backup no problem. Only on My DVD is when I get this error message. I tried going to the Add Remove programs list and doing a repair and still nothing. When I click on My DVD and it load the following page that's when I get the error message. The error message then ask me if I want to send a report to Microsoft and I click on YES.

OK that's the problem.  Your computer does not meet the minimum requirements for the program. Sorry
Here is what is needed for V9.  V8 requirements are pretty much the same.

• Windows XP Home/Pro/MCE (Service Pack 2), Windows XP Pro x64 Edition, Windows 2000 (Service Pack 4 or later)*
  
• For burning music and data discs: 500 MHz Intel® Pentium III or equivalent; 128 MB RAM
  
• For DVD, slideshow or video authoring: 1.4 GHz Intel Pentium 4 or equivalent; 256 MB RAM
  
• For real-time MPEG-2 capture and burning:1.6 GHz Intel Pentium 4 or equivalent; 256 MB RAM
  

[Henry]

sknis, on Oct 24 2006, 10:25 AM, said:

OK that's the problem.  Your computer does not meet the minimum requirements for the program. Sorry
Here is what is needed for V9.  V8 requirements are pretty much the same.

• Windows XP Home/Pro/MCE (Service Pack 2), Windows XP Pro x64 Edition, Windows 2000 (Service Pack 4 or later)*
  
• For burning music and data discs: 500 MHz Intel® Pentium III or equivalent; 128 MB RAM
  
• For DVD, slideshow or video authoring: 1.4 GHz Intel Pentium 4 or equivalent; 256 MB RAM
  
• For real-time MPEG-2 capture and burning:1.6 GHz Intel Pentium 4 or equivalent; 256 MB RAM
  

I have Windows XP Professional.
I have 700mhz Intel Pentium III Processor.
I have 256 MB RAM.
I have also downloaded the Service Pack 2.
It seems that the Computer have all that it needs.
I had everything Professionally installed.

Edited by Henry, 24 October 2006 - 10:49 AM.

[sknis]

Henry, on Oct 24 2006, 01:48 PM, said:

I have Windows XP Professional.
I have 700mhz Intel Pentium III Processor.
I have 256 MB RAM.
I have also downloaded the Service Pack 2.
It seems that the Computer have all that it needs.
I had everything Professionally installed.

Henry,
Your 700 mhz  (0.7 GHZ) computer is much too slow to do anything with video or even slide shows.  You need one at least twice as fast.  1.4 GHZ.  In addition, you probably have an on board video card.  That also will add to your problems.  If you can, return the product an d use something that will work with your computer; Microsoft has Windows Movie Maker (already on your computer) and they have a free slide show program called Photo Story 3.  They should work with your computer.