18 replies to this topic

[mdoughb]

When attempting to share files with liveshare and clicking on link address i am getting a failed message. Further if i send an invite and click where it says click here i get a message "Cannot locate the internet server or proxy server." What is happening?

[grandpabruce]

mdoughb, on Oct 25 2006, 03:38 PM, said:

When attempting to share files with liveshare and clicking on link address i am getting a failed message. Further if i send an invite and click where it says click here i get a message "Cannot locate the internet server or proxy server." What is happening?

We are users like you, so are not sure.  I think the server is dead, though.

[sknis]

mdoughb, on Oct 25 2006, 03:38 PM, said:

When attempting to share files with liveshare and clicking on link address i am getting a failed message. Further if i send an invite and click where it says click here i get a message "Cannot locate the internet server or proxy server." What is happening?

I glad that someone else is having the problem.  It worked fine for me but recently no.  A couple of thing to try though.  Make sure you have the site allowed in pop up windows, or for a short time, allow pop ups.  If you are going through a router, make sure that you have UPNP enabled.  Have you been able to use it before?

[mdoughb]

sknis, on Oct 25 2006, 01:15 PM, said:

I glad that someone else is having the problem.  It worked fine for me but recently no.  A couple of thing to try though.  Make sure you have the site allowed in pop up windows, or for a short time, allow pop ups.  If you are going through a router, make sure that you have UPNP enabled.  Have you been able to use it before?

Yes, I have been able to use on a previous occassion but over the last couple of days it hasn't worked for me. I haven't tried the popup thing though so i will try that. As for the UpNP enabled router, I'm sure that is working as it should.

[mdenton]

mdoughb, on Oct 25 2006, 05:15 PM, said:

Yes, I have been able to use on a previous occassion but over the last couple of days it hasn't worked for me. I haven't tried the popup thing though so i will try that. As for the UpNP enabled router, I'm sure that is working as it should.

I'm having the same problem.  Liveshare was working fine for months, and now it is not.  It seems to me that the Roxio server must be down, as I can't think of anything else that I've changed.

[John at Roxio]

I confirmed we have a bug with this function right now.  For now, if you feel comfortable editing your registry, here is a work around.  
Note: if you mess your registry up, you could ruin your windows installation

The EMC-9.0 user has to replace a couple of his/her registry values data.

1.) Data of RendezvousServerURL value
From: http://liveshare.myp...ShareServer.dll
To: http://roxioliveshar...ShareServer.dll


2.) Data of OnlineNameRegUrl value
From: http://liveshare.myp...ShareServer.dll
To: http://roxioliveshar...ShareServer.dll

Note: Because of the way the forums handle URL addresses you have to click on the link and then copy and paste the address listed.

[mdoughb]

John at Roxio, on Oct 27 2006, 08:29 AM, said:

I confirmed we have a bug with this function right now.  For now, if you feel comfortable editing your registry, here is a work around.  
Note: if you mess your registry up, you could ruin your windows installation

The EMC-9.0 user has to replace a couple of his/her registry values data.

1.) Data of RendezvousServerURL value
From: http://liveshare.myp...ShareServer.dll
To: http://roxioliveshar...ShareServer.dll
2.) Data of OnlineNameRegUrl value
From: http://liveshare.myp...ShareServer.dll
To: http://roxioliveshar...ShareServer.dll

Note: Because of the way the forums handle URL addresses you have to click on the link and then copy and paste the address listed.

Hi John

thanks for the "work around" but it did not work.

I did exactly as you recommended but ran up against a couple of problems. First when you click on the link to copy and past it leaves out the :80. When i pasted in the appropriate places and tried without the :80 it did not work also it did not work with :80.  I also found a couple of other places where the from address was the same and changed them as well to the to address but that also did not work.

for anyone else wanting to try this you can use the regedit.exe command from run on the startup menu and then type in liveshare in the find command and hit f3 untill you find the above addresses.

i'm open to any other suggestions.

[sknis]

mdoughb, on Oct 28 2006, 07:56 PM, said:

Hi John
thanks for the "work around" but it did not work.
I did exactly as you recommended but ran up against a couple of problems. First when you click on the link to copy and past it leaves out the :80. When i pasted in the appropriate places and tried without the :80 it did not work also it did not work with :80. I also found a couple of other places where the from address was the same and changed them as well to the to address but that also did not work.
for anyone else wanting to try this you can use the regedit.exe command from run on the startup menu and then type in liveshare in the find command and hit f3 untill you find the above addresses.
i'm open to any other suggestions.

Confirmed that the fix did not work.  I was able to get to the "site" but the "page" could not be reached.  I did rebuild the live share page just in case.

[John at Roxio]

Try this file instead:

Attached Files

•  liveshare_fix.zip   13.53K   372 downloads

[mdoughb]

John at Roxio, on Oct 31 2006, 09:53 AM, said:

Try this file instead:

Hello again.

Sorry this didn't change anything.  When I click on the link address to create a link the address is as you have created in the file you sent, however when i type in my name and click create i get a failed message.
I've tried several different names but get the same results - failed!!  i feel like i'm back in school. lol.

[sknis]

mdoughb, on Oct 31 2006, 12:58 PM, said:

Hello again.
Sorry this didn't change anything. When I click on the link address to create a link the address is as you have created in the file you sent, however when i type in my name and click create i get a failed message.
I've tried several different names but get the same results - failed!! i feel like i'm back in school. lol.

Just right click the link and save "target as".  Once it downloads, close that windows and right click on the download and select extract.  When that finishes, the unzip will offer to show the extracted files, select yes.  Then simply click on it.  It goes very fast so don't be fooled.  No need to create a new name; use the default.

I have confirmed that it does work.

[mdoughb]

sknis, on Oct 31 2006, 02:13 PM, said:

Just right click the link and save "target as".  Once it downloads, close that windows and right click on the download and select extract.  When that finishes, the unzip will offer to show the extracted files, select yes.  Then simply click on it.  It goes very fast so don't be fooled.  No need to create a new name; use the default.

I have confirmed that it does work.

My previous message was in reference to the manage my Liveshare window in which you click a link address button which gets you the create/link box where you type in a unique name which is then attached to the http address you gave us. The address in that box is as you sent it. Anyway I went through the process again and i still get a failed message. It will not create a link address . It just comes up failed.

Maybe i should just reinstall and see if that works.

I don't know if it makes any difference but my version is one I downloaded and paid for from your web page about 2 months ago.

[mdoughb]

Voila, I got it to work though the pics are very small and the slideshow doesn't work yet but I can Liveshare. Thanks for your help John.


        

[sknis]

mdoughb, on Oct 31 2006, 05:44 PM, said:

Voila, I got it to work though the pics are very small and the slideshow doesn't work yet but I can Liveshare. Thanks for your help John.
        

They are tumbnails, click on one and a larger image will open.

Edited by sknis, 01 November 2006 - 02:56 PM.

[robj]

mdoughb, on Oct 31 2006, 02:27 PM, said:

My previous message was in reference to the manage my Liveshare window in which you click a link address button which gets you the create/link box where you type in a unique name which is then attached to the http address you gave us. The address in that box is as you sent it. Anyway I went through the process again and i still get a failed message. It will not create a link address . It just comes up failed.

Maybe i should just reinstall and see if that works.

I don't know if it makes any difference but my version is one I downloaded and paid for from your web page about 2 months ago.

What did you do to get it work?  I tried the fix, but it still gives me a failed message.  I did get a message asking to allow access first however.  I even disabled my virus protection with no change.

[grandpabruce]

mdoughb, on Oct 31 2006, 04:27 PM, said:

I don't know if it makes any difference but my version is one I downloaded and paid for from your web page about 2 months ago.

You downoaded it from Roxio's webpage.  Steve is a user like you, as am I.  Unless you see a Roxio logo by a person's name, they don't work for Roxio.

Edited by grandpabruce, 25 November 2006 - 12:22 PM.

[sknis]

robj, on Nov 25 2006, 02:09 PM, said:

What did you do to get it work? I tried the fix, but it still gives me a failed message. I did get a message asking to allow access first however. I even disabled my virus protection with no change.

If you have a router, have you enabled the UPNP in that device?  Time to read the instructions.  Mine still works.

[mdenton]

I've applied the patch and verified that it made the registry changes.  I also changed the links on my Web pages, but I still get a 404 error.  Is anyone else still having problems?

Thanks,
M.

[John at Roxio]

We might be having a server issue right now. Just try again in a little bit.