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smedge

Laptop Shuts Down When I Try To Burn A Dvd!

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HI! People.

 

Just last Saturday I bought a new laptop and installed creator NXT3 pro. I put together a family movie consisting of around 50 mins of footage, and a couple of audio tracks. When I come to burn the dvd I click on the red burn button and it goes to the disk section then re-starts my laptop. I have managed to burn one disk in around ten attempts. Any help would be much appreciated.

Many thanks

Chris Edge

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HI! People.

 

Just last Saturday I bought a new laptop and installed creator NXT3 pro. I put together a family movie consisting of around 50 mins of footage, and a couple of audio tracks. When I come to burn the dvd I click on the red burn button and it goes to the disk section then re-starts my laptop. I have managed to burn one disk in around ten attempts. Any help would be much appreciated.

Many thanks

Chris Edge

 

Don't you think that the model (full ID) of the laptop you bought would be important?

 

Give us the dxdiag file of the laptop (link) There is no personal information except for what you called your new laptop.

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sorry I didn't think

 

hope this I correct and thanks in advance for any help

 

------------------

System Information

------------------

Time of this report: 5/7/2015, 18:02:01

Machine name: CHRIS

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP Pavilion 15 Notebook PC

BIOS: F.34

Processor: Intel® Core i3-5010U CPU @ 2.10GHz (4 CPUs), ~2.1GHz

Memory: 8192MB RAM

Available OS Memory: 8114MB RAM

Page File: 2026MB used, 14279MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.17415 64bit Unicode

------------

DxDiag Notes

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Steve is out and about at the moment but I do not think he will mind my suggestion :lol:

 

Your Laptop looks fine at a glance so we would then think that something is corrupt either with in the Suite or in the files you are using...

 

A proper Repair would be in order (remember you get 10 installs but Repair does not count as an install)

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair completes, turn your AV & Firewall back on and reboot.

 

Then try it again and see what happens. Most of us do not attempt to Burn a Disc directly! Instead we burn as an ISO file or a Folder set (you will see those options when you click burn).

 

From that under data pick either Burn Data Disc (folder set) or Burn Disc Image (iso) ;)

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smedge, You didn't follow the instructions ! :( You were to get the text file from dxdiag and post that as an attachment. Please reread the instructions ! At the bottom of that text file, there are often error codes that help us look at the issue.

 

It would be a big help if you also posted the install log for the product. Read and follow these instructions.

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