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epreisz

Product Return/refund Confusion

Question

The e-mail instructs me to follow the link and fill in my information. When I do, it sends me to a page where I don't see the "request refund" link as it suggests. What's next?

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6 answers to this question

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Use the message system here, upper right, and send off a note to Rox_Ralf.

 

He is about the only Moderator that will be able to do anything to assist you.

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If you are using Internet Explorer, try a different browser like FireFox or Chrome.

 

What happens if you click on the order number?

Edited by sknis

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Hi epreisz,

 

I currently don't have access to DigitalRiver, but I get back to you once they give me the new login. I appreciate your patience into this matter.

 

Ralf

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@Digital Guru - I've been using Chrome. Latest version. I just revisited to the site to confirm that order number isn't a link. I scoured the page for other links as well to no avail.

 

@Ralf, thanks.

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