11 replies to this topic

[bjayb]

Hi.

Can anyone help me to resolve a problem I have with using the Plug In for Photo Story 3?

I am unable to get the saved story to burn to DVD using my new Roxio software?

It gets as far as `checking media" on the progress bar and then stops and hangs for AGES!
I then get an error message that there is a problem, but it does not say what the problem is!

Anyone who can help?

Many thanks

BjayB

PS I have tested the DVD media and used it for burning movies and this has been OK.

[sknis]

bjayb, on Oct 30 2006, 06:46 AM, said:

Hi.
Can anyone help me to resolve a problem I have with using the Plug In for Photo Story 3?
I am unable to get the saved story to burn to DVD using my new Roxio software?
It gets as far as `checking media" on the progress bar and then stops and hangs for AGES!
I then get an error message that there is a problem, but it does not say what the problem is!
Anyone who can help?
Many thanks
BjayB
PS I have tested the DVD media and used it for burning movies and this has been OK.

I assume that you followed all the instructions on the Microsoft web page (step 4) so we now have to look at the burner and the media. Is it a fresh DVD with nothing on it? Did you perhaps format it? What brand? Plus R or dash R, or RW ? Have you tried a different brand/format disc? What burner do you have have? Have you ever updated the firmware for that burner? It seems like the burner can't see the media. That would probably be a burner problem or a blank disc problem. Please provide more specifics.

Edited by sknis, 30 October 2006 - 06:50 AM.

[bjayb]

sknis, on Oct 30 2006, 06:41 AM, said:

I assume that you followed all the instructions on the Microsoft web page (step 4) so we now have to look at the burner and the media. Is it a fresh DVD with nothing on it? Did you perhaps format it? What brand? Plus R or dash R, or RW ? Have you tried a different brand/format disc? What burner do you have have? Have you ever updated the firmware for that burner? It seems like the burner can't see the media. That would probably be a burner problem or a blank disc problem. Please provide more specifics.

Hi

Yes, I have followed all MS instructions and have checked my media is Blank before starting.

I forgot to say that the process gets as far as `converting files` and gets half way across on the `progress bar` before it stops and just hangs!

I am able to read and write many other types of files using this same burner. It is an NEC ND1300A. I have tried using BOTh types of DVD media Plus and Minus.

Have you any further ideas please?

BJAYB

[sherajoaik]

sknis, on Oct 30 2006, 06:41 AM, said:

I assume that you followed all the instructions on the Microsoft web page (step 4) so we now have to look at the burner and the media. Is it a fresh DVD with nothing on it? Did you perhaps format it? What brand? Plus R or dash R, or RW ? Have you tried a different brand/format disc? What burner do you have have? Have you ever updated the firmware for that burner? It seems like the burner can't see the media. That would probably be a burner problem or a blank disc problem. Please provide more specifics.

I have the same problem.  However, I successfully burned one Verbatim DVD+RW with my photo story.  I cannot burn another DVD using the same photo story.  Please help!

[ogdens]

byayb
sherajoaik

Have either one of you tried updating the firmware in the burner and trying a different brand(s) of media, as was suggested in post # 2 in this thread.

[sherajoaik]

Why would I need to do that?  I burned one DVD successfully just two days ago.  What could have happened in just two days??????

Thanks,
Sherajoaik

[michelle42]

sherajoaik, on Nov 10 2006, 04:33 AM, said:

Why would I need to do that?  I burned one DVD successfully just two days ago.  What could have happened in just two days??????

Thanks,
Sherajoaik

DID YOU EVER FIGURE OUT THIS PROBLEM.  I AHVE THE SAME PROBLEM AND EVERYONE KEEPS TELLING ME TO UPDATE WHEN IT IS A BRAND NEW COMPUTER AND LIKE YOU I BURNED ONE AND THEN NEVER AGAIN WOULD IT LET BE BURN ANOTHER DVD.  I STILL AM NOT ABLE TO  SOUNDS LIKE THE EXACT SAME ISSUE  ANY HELP?
MICHELLE

[sherajoaik]

michelle42, on Dec 13 2006, 12:14 PM, said:

DID YOU EVER FIGURE OUT THIS PROBLEM.  I AHVE THE SAME PROBLEM AND EVERYONE KEEPS TELLING ME TO UPDATE WHEN IT IS A BRAND NEW COMPUTER AND LIKE YOU I BURNED ONE AND THEN NEVER AGAIN WOULD IT LET BE BURN ANOTHER DVD.  I STILL AM NOT ABLE TO  SOUNDS LIKE THE EXACT SAME ISSUE  ANY HELP?
MICHELLE

Hi Michelle,
NO!  I was able to burn one more dvd by re-installing the roxio software but was unable to do it again even when I did re-install the software.  If you figure out the solution, please let me know.  It's very frustrating.  I feel like it was a waste and the photo story3 doesn't help me if I cannot create a dvd.

[DonnaMc]

DID YOU EVER FIGURE OUT THIS PROBLEM.  I AHVE THE SAME PROBLEM AND EVERYONE KEEPS TELLING ME TO UPDATE WHEN IT IS A BRAND NEW COMPUTER AND LIKE YOU I BURNED ONE AND THEN NEVER AGAIN WOULD IT LET BE BURN ANOTHER DVD.  I STILL AM NOT ABLE TO  SOUNDS LIKE THE EXACT SAME ISSUE  ANY HELP?
MICHELLE

I have the same problem, did you find the solution?

[Jaybird111]

I have the same problem, did you find the solution?

I am having the same problem now. After wasting hours of time at Roxio teck suggestion, I contacted Microsoft and found out that it is a Roxio problem and they don't have any credible teck support---unless you want to pay another $35 ---If they won't stand behind their products, I'll never buy another one from them.

[ogdens]

I am having the same problem now. After wasting hours of time at Roxio teck suggestion, I contacted Microsoft and found out that it is a Roxio problem and they don't have any credible teck support---unless you want to pay another $35 ---If they won't stand behind their products, I'll never buy another one from them.

I would recommend you start a new post, and provide as many details as you can.

The more you can tell us the easier to provide help.
What program in Sonic are you using?
In Photostory, what have you set the output to........

[dkhaegele]

Posted - 08/13/2007 :  22:59:34    
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Same problem!! unable to burn DVD

created 31 min. 75 slide photo story 3 program, no problems copying as CD or viewing on computer
saved as wmv file
downloaded Sony app
using Windows Vista Home Basic, Samsung Sp2504C SCSI
new Dell Dimension E521 preinstalled with Roxio Creator & My DVD 9.0 DE
Samsung SP2404C, TS-H653 A
Using blank Memorex DVD+R 4.7 gb
when I attempt to burn the DVD, receive message "converting files" but nothing seems to be happening. receive a variety of error messages. Any suggestions?