Jump to content
  • 0
RVdave

Media Manager

Question

When I attempt to start the Media Manager module, I get an error message saying certain memory can't be read. Is anyone else experiencing this? Thanks.

 

MediaManager.jpg

Share this post


Link to post
Share on other sites

12 answers to this question

Recommended Posts

  • 0

Are you able to launch other Roxio applications? Could you provide more info on version of Windows, memory, video card, etc. Do you have IE 7 Beta/RC-1 installed?

Share this post


Link to post
Share on other sites
  • 0
Are you able to launch other Roxio applications? Could you provide more info on version of Windows, memory, video card, etc. Do you have IE 7 Beta/RC-1 installed?

 

Yes, I can launch other Roxio applications, but the buttons on many of them cause them to crash. Fortunately, I've learned quite a few workarounds, but so far can't crack Media Manager. I'm using XP SP2 and my Vaio motherboard handles the graphics (Intel Express Chipset). Thinking RAM could be the culprit, today I upgraded from 512 to 1 gig, but it didn't help. There's also 40 gig of free disk space. I originally ran IE7 RC-1, but reverted to IE6 until IE7 was officially released, which I now use. If I use the buttons in PhotoSuite, MyDVD, or VideoWave to Browse and select the media I get an instant crash. If I drag the media to the application I'm OK. Hope this helps. BTW - I previously filed a Web Ticket about the PhotoSuite problem, but haven't heard anything. Thanks for your response.

 

Here's the two error messages I get when pushing the MyDVD "Add New Movie" button:

 

MyDVD.jpg

 

MyDVD2.jpg

Edited by RVdave

Share this post


Link to post
Share on other sites
  • 0
I originally ran IE7 RC-1, but reverted to IE6 until IE7 was officially released, which I now use.

 

Did you have this problem in IE7 RC-1?

 

Did it work ok with IE6?

 

Did it go back to errors when you installed IE7 official release?

 

cdanteek

Share this post


Link to post
Share on other sites
  • 0
Did you have this problem in IE7 RC-1?

 

Did it work ok with IE6?

 

Did it go back to errors when you installed IE7 official release?

 

cdanteek

 

Unfortunately, these problems existed with IE6, and now with IE7 Final. There were other problems with IE7 RC-1, like not even being able to open the programs, but the final release seemed to solve that problem. Many of the error messages indicate an application error, and say I should contact the application support team. Since all my other programs run fine, I'm hoping that means this is a software bug and not that my Sony Vaio FS640W is incompatible . Thanks for your help.

Share this post


Link to post
Share on other sites
  • 0

I checked out the laptop's spec at SonyStyle. The only thing I saw was the video chipset which is the Intel 900. Website didsn't say specifically which chipset. If anything, Videowave/MyDVD should still run in software render mode.

Share this post


Link to post
Share on other sites
  • 0
I checked out the laptop's spec at SonyStyle. The only thing I saw was the video chipset which is the Intel 900. Website didsn't say specifically which chipset. If anything, Videowave/MyDVD should still run in software render mode.

 

Gary - Thanks for checking. In Device Manager, the Display Adapters show 2 "Mobile Intel 915GM/GMS, 910 GML Express Chipset Family". I don't understand the "Render" function, but when I ran the VideoWave Tools/Options/Graphics Test for both software and hardware the test showed a black box getting larger and smaller, and the test completed without any error messages. Whether or not this is significant, I haven't a clue. Good luck.

Share this post


Link to post
Share on other sites
  • 0

That's what the graphics test does. It checks several DirectX commands. With better video cards, Videowave/MyDVD will 'offload' the rendering of the 3D transitions and effects to the graphics processor. Beside the graphics test button is two 'dots'. After running the test, which one is selected? If it stays on 'software', then the graphics processor does not fully support the 3D commands needed so Videowave/MyDVD will only use the CPU and the 3D transitions/effects will not be available.

Edited by ggrussell

Share this post


Link to post
Share on other sites
  • 0
That's what the graphics test does. It checks several DirectX commands. With better video cards, Videowave/MyDVD will 'offload' the rendering of the 3D transitions and effects to the graphics processor. Beside the graphics test button is two 'dots'. After running the test, which one is selected? If it stays on 'software', then the graphics processor does not fully support the 3D commands needed so Videowave/MyDVD will only use the CPU and the 3D transitions/effects will not be available.

 

Gary - After running the Hardware test, the Hardware dot remains selected. After running the Software test, the Hardware dot is automatically re-selected. From your explanation I'm assuming that means my graphics processor does fully support the 3D commands needed. Again, thanks.

Edited by RVdave

Share this post


Link to post
Share on other sites
  • 0

Interesting.... LOL Yes, you assumed correctly. To test it out, create a new Videowave project. Add 3 still images and then add a 3D transition between them like Page Curl. Then click the 'Output to file'. If that works, you should be good to go. If it fails, then switch back to software rendering. I didn't think that the 915 supported the 3D stuff, but wouldn't be teh first time I was wrong. :)

Edited by ggrussell

Share this post


Link to post
Share on other sites
  • 0
Interesting.... LOL Yes, you assumed correctly. To test it out, create a new Videowave project. Add 3 still images and then add a 3D transition between them like Page Curl. Then click the 'Output to file'. If that works, you should be good to go. If it fails, then switch back to software rendering. I didn't think that the 915 supported the 3D stuff, but wouldn't be teh first time I was wrong. :)

 

Gary - I did as you suggested, using Page Turn transition, and everything worked correctly; the 3 pictures did transition from one to another with a 3-D effect. Unfortunately, when I tried to save (Save or Output As) the project I got the 2 error messages displayed above, and the program crashed. So, it crashes if I use the Add Photos/Video button to start the project, and it crashes if I try to save/output what I've successfully dragged to the program and worked with. The results were the same for both Hardware and Software rendering. I "think" there might be a bug. Thanks.

Edited by RVdave

Share this post


Link to post
Share on other sites
  • 0

Have you tried a repair (add/remove, Roxio EMC 9, click change).

If you installed from the downloaded EMC 9 installation file and have deleted the folder it creatred in your temp folder, first extract the contents of the installation file to a suitable folder, so that when asked during the repair install, you can point it to that folder containing the msi file it will ask for.

If you have the CD, I think it will ask for that.

Share this post


Link to post
Share on other sites
  • 0
Have you tried a repair (add/remove, Roxio EMC 9, click change).

If you installed from the downloaded EMC 9 installation file and have deleted the folder it creatred in your temp folder, first extract the contents of the installation file to a suitable folder, so that when asked during the repair install, you can point it to that folder containing the msi file it will ask for.

If you have the CD, I think it will ask for that.

 

Jean - Yes, I've uninstalled, re-installed, and repaired EMC9 multiple times, and just repaired it again before responding to you. Sadly, I'm convinced, after doubling my RAM, performing as clean an installation as possible (no Sonic or Roxio entries in registry), removing IE7, verifying all drivers are up to date and all XP hot-fixes, patches, and updates are current....that EMC9 in it's present state will not run on my fairly new Sony Vaio laptop. I've learned some workarounds, but I now think I'd better wait for a service pack. Some of the problems/bugs that I've encountered are:

 

1) Media Manager - Starting program generates the MM splash screen followed by notices (previous post) indicating an application error and saying certain memory can't be read. The program never starts.

 

2) PhotoSuite - Program starts, but if I click on "Open Photo" a pop-up tells me the runtime has terminated in an unusual way and I should contact the application's support team. When I click on the error notice "OK" the program is terminated.

 

3) MyDVD - Clicking on the "Add New Movie" button results in the same error message and shutdown as PhotoSuite.

 

4) VideoWave - Same as PhotoSuite and MyDVD when I click the Add Photo/Video button. If I drag photos to this program instead of using the button, I can work with them but the program crashes if I attempt to save the project.

 

Thanks for all your attempts to help, but I think the solutions lie more with the EMC programmers than workarounds. Good luck.

Edited by RVdave

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×