39 replies to this topic

[Vic H.]

When I install EMC 7.5 it will not recognize my DVD Drive. In device Manager both my DVD writer and DVD reader have a yellow question mark. If I diable them and reboot the yellow question marks are still there. When I uninstall EMC both my DVD drives are normal again in Device Manager.

[ml]

Vic H., on Oct 31 2006, 06:00 PM, said:

When I install EMC 7.5 it will not recognize my DVD Drive. In device Manager both my DVD writer and DVD reader have a yellow question mark. If I diable them and reboot the yellow question marks are still there. When I uninstall EMC both my DVD drives are normal again in Device Manager.

Did you try the suggestions in the note pinned to the top of this forum?

[cdanteek]

Quote

Did you try the suggestions in the note pinned to the top of this forum?

If that don't work try this.
In device manager right click each drive uninstall both, reboot and then look for the yellow question mark. If they are still there see below.

If that don't work try this. Read it carefully and follow the instructions! You might not have the error codes but you do have >In device Manager both my DVD writer and DVD reader have a yellow question mark.<

Guided Help to delete the UpperFilters and LowerFilters registry values that can cause CD access problems.

Requirements to install and to use this Guided Help
• You must be logged on to Windows by using a computer administrator account to install and to use this Guided Help.
• You must be running Windows XP Home Edition, Windows XP Professional, Windows XP Media Center Edition, or Windows XP Tablet PC Edition to install and to use this Guided Help.


http://support.micro...n...p;x=12&y=13

cdanteek

[Vic H.]

mlpasley, on Oct 31 2006, 04:02 PM, said:

Did you try the suggestions in the note pinned to the top of this forum?

Have now tried both suggestions and I still have the yellow marks for my DVD drives in Device Manager after I install EMC 7.5. Is ther anything else I can do?

[james_hardin]

Then move on to the link that cdanteek provided, that is what is going to clear it up for you.

[Vic H.]

james_hardin, on Nov 3 2006, 12:53 PM, said:

Then move on to the link that cdanteek provided, that is what is going to clear it up for you.

By both suggestions I meant both of mlpasley and cdanteek. Have done both and cdanteek's suggestion which has to do with the UpperFilters and LowerFilters registry values did not solve my problem. Without EMC 7.5 installed my DVD drives work fine. However when I install EMC7.5 both my DVD drives are not recongized by Windows XP or EMC 7.5. I have yellow marks by my DVD drives in Device Manager.

[ml]

Emmmm..... we forgot to ask.   Do you have any other DVD burning software on your computer?

If you have another DVD burning software package that contains packet writing software like Drag to Disk, that can cause a conflict.

You might also try disabling Drag to Disk under Windows Start\ Run and type msconfig.   Go to the startup tab and UNCHECK DrgToDsk.     It caused major problems on one of my computers.

[Vic H.]

mlpasley, on Nov 3 2006, 03:03 PM, said:

Emmmm..... we forgot to ask.   Do you have any other DVD burning software on your computer?

If you have another DVD burning software package that contains packet writing software like Drag to Disk, that can cause a conflict.

You might also try disabling Drag to Disk under Windows Start\ Run and type msconfig.   Go to the startup tab and UNCHECK DrgToDsk.     It caused major problems on one of my computers.

The only DVD burning software I have came with Windows XP.  When I click start\run type msconfig  click on the stsrtups tab DrgToDsk is no there.

[ml]

Vic H., on Nov 3 2006, 05:17 PM, said:

The only DVD burning software I have came with Windows XP. When I click start\run type msconfig click on the stsrtups tab DrgToDsk is no there.

What version of Windows XP do you have?    I checked with some of the other gurus and neither WinXP home or WinXP Pro have DVD burning capabilities.

Can you launch that DVD burning program and see who makes it?

[Vic H.]

mlpasley, on Nov 3 2006, 08:03 PM, said:

What version of Windows XP do you have?    I checked with some of the other gurus and neither WinXP home or WinXP Pro have DVD burning capabilities.

Can you launch that DVD burning program and see who makes it?

Sorry, I did not mean DVD burning software. The only thing I am able to do is tranafer data to CD,s. Like drag and drop a file to a CD. That is the only capability I have with Windows XP that I know of. Once again sorry for not being clear.

[ml]

Vic H., on Nov 3 2006, 10:24 PM, said:

Sorry, I did not mean DVD burning software. The only thing I am able to do is tranafer data to CD,s. Like drag and drop a file to a CD. That is the only capability I have with Windows XP that I know of. Once again sorry for not being clear.

Could you please give the make and model of that DVD burner and is it an internal or external burner?

Did the DVD burner come with EMC7 or another DVD burning program?

[Vic H.]

mlpasley, on Nov 4 2006, 04:08 PM, said:

Could you please give the make and model of that DVD burner and is it an internal or external burner?

Did the DVD burner come with EMC7 or another DVD burning program?

Info of my DVD Burner and Reader is,
DVD Burner---LG Electronics---Super Multi Drive---Model GSA-4160B
DVD Reader---Lite-ON It Corp.---Model SOHD-167T

No Software was with the Burner or Reader.

[buffyrls]

mlpasley, on Nov 3 2006, 03:03 PM, said:

Emmmm..... we forgot to ask.   Do you have any other DVD burning software on your computer?

If you have another DVD burning software package that contains packet writing software like Drag to Disk, that can cause a conflict.

You might also try disabling Drag to Disk under Windows Start\ Run and type msconfig.   Go to the startup tab and UNCHECK DrgToDsk.     It caused major problems on one of my computers.

I followed the instructions for both the Roxio link and the Microsoft link. When I open My Computer, I see both drives now. However, when I open ESR 7.5, it does not recognize either drive. Please help.

[myguggi]

buffyrls, on Nov 8 2006, 05:48 PM, said:

I followed the instructions for both the Roxio link and the Microsoft link. When I open My Computer, I see both drives now. However, when I open ESR 7.5, it does not recognize either drive. Please help.

Please do not hijack another posters thread. Start a new thread stating your problem and also your computer specs.

[pjonso]

Same problem here, too. When 7.5 is not install the dvd drive is fine but when 7.5 istalled its disabled. I have tried everyting mention in this forum but nothing works. Some please help, Please!!!!

[kevibos]

Ditto. MS Knowledge Base article 314060 to delete upper and lower values resolves errors in Device Manager, and drive is displayed in My Computer, but Roxio still does not recognize it. Repair or reinstall of EMC7 recreates device errors. Any solutions, or do I need to look at Nero?

[angore]

In my case, my setup had been working for some time and then the drives disappeared all of a sudden. I can get them to re-appear by deleting the upper and lower filters, then deleted drives and re-scanning but Roxio cannot see them after that. When I uninstall 7.5 and the re-install, they disappear again (not visible to windows or Roxio). I see Windows error 37 in Device Manager.

I have also uninstalled Media Player, older RecordNow, and Internet Explorer 7.0. I also disabled my firewall and anti-virus during several lengthy re-installs.

EMC 7.5 adds drvmcdb Cdr4_xp in lower filter and Cdralw2k pwd_2k to upper filter during the install so these are the key plus creates a .bak upper and lowerfilter entry in the registry.

Anyone else have other ideas?

Al

[cdanteek]

Quote

When I uninstall 7.5 and the re-install, they disappear again (not visible to windows or Roxio). I see Windows error 37 in Device Manager.

angore,
Next time it would probably be better to start your own thread!

Locate the IDE controller the drive- drives are on in device manager, under IDE ATA/ ATAPI controllers. Usually the secondary IDE channel, left click to highlight it then right click uninstall it. Close everything out and reboot the pc, now see if the drives are seen.

cd

Edited by cdanteek, 01 January 2007 - 06:15 AM.

[angore]

OK. I will try that but I think the problem is more fundemental.

EMC 7.5 installs:

cdr4_xp v7.5.047 dated 3/8/05 9:05pm
drvmcdb v7.5.047 dated 1/27/05 3:22am
cdralw2k v3.22.7.0 dated 3/8/05 9:08am
pwd_2k v7.5.047 dated 3/8/05 8:38pm

I went back and looked at a backup from last year when things were fine. Interesting, the drivers have the same date codes but all drivers had a time stamp 1 hr earlier. For ex. cd4_xp was time stamped 8:05pm instead of 9:05pm.

What do others have in a working and non-working environment. I can repeatedly delete the registry entries, delete the drives, and then re-add so windows sees them. The problem then is EMC cannot see them after I install EMC.

I suspect there is a driver error so I will probably back level these to last year as an experiment. As another experiment, I will get the drives back with EMC installed and then run the fix at the top of the forum so this runs against a clean registry (no upper and lower filter) to see if it adds correctly working drivers.

Al

=============================================

cdanteek, on Jan 1 2007, 06:08 AM, said:

angore,
Next time it would probably be better to start your own thread!

Locate the IDE controller the drive- drives are on in device manager, under IDE ATA/ ATAPI controllers. Usually the secondary IDE channel, left click to highlight it then right click uninstall it. Close everything out and reboot the pc, now see if the drives are seen.

cd

Edited by angore, 01 January 2007 - 06:44 AM.

[cdanteek]

Quote

I suspect there is a driver error so I will probably back level these to last year as an experiment. As another experiment, I will get the drives back with EMC installed and then run the fix at the top of the forum so this runs against a clean registry (no upper and lower filter) to see if it adds correctly working drivers.

I see Windows error 37 in Device Manager.

http://support.microsoft.com/kb/310123

cd