[AFRIEND]

Good afternoon,

Has anyone encountered this problem? I recently purchased EMC 9 and the program hangs constantly. I've been using primarily MyDVD and VideoWare- the program will start and usually run for perhaps three to five minutes before it locks up. No error messages are received- I have to kill the program through the Windows task manager and try running again- but to no avail. I've spent thus far about three hours on a single DVD project but have nothing yet to show for it. Drivers seem to be up to date as does the Roxio software and my system (Athlon 4800, 2 GB DDR400, GeForce 7800 512MB) should be able to handle the suite. Any ideas would be greatly appreciated. Thanks!

AFRIEND

[John at Roxio]

What is the driver version for your GeForce Card? Also, have you installed Direct X 9?

[AFRIEND]

John at Roxio, on Nov 2 2006, 09:00 AM, said:

What is the driver version for your GeForce Card? Also, have you installed Direct X 9?

Yes, I'm running DirectX version 9.0c (4.09.0000.0904) and the GeForce driver is version 8.1.9.8

[grandpabruce]

AFRIEND, on Nov 2 2006, 11:29 PM, said:

Yes, I'm running DirectX version 9.0c (4.09.0000.0904) and the GeForce driver is version 8.1.9.8

Update your Nvidia driver to the 93.71's. They were released yesterday.

[AFRIEND]

grandpabruce, on Nov 3 2006, 05:45 AM, said:

Update your Nvidia driver to the 93.71's. They were released yesterday.

I checked out my drivers as you suggested and found that they were in fact out of date. After downloading updated drivers the problem seems to be resolved. Thank you very much for your assistance!

[tafkaBruce]

AFRIEND, on Nov 1 2006, 08:37 PM, said:

Good afternoon,

Has anyone encountered this problem? I recently purchased EMC 9 and the program hangs constantly. I've been using primarily MyDVD and VideoWare- the program will start and usually run for perhaps three to five minutes before it locks up. No error messages are received- I have to kill the program through the Windows task manager and try running again- but to no avail. I've spent thus far about three hours on a single DVD project but have nothing yet to show for it. Drivers seem to be up to date as does the Roxio software and my system (Athlon 4800, 2 GB DDR400, GeForce 7800 512MB) should be able to handle the suite. Any ideas would be greatly appreciated. Thanks!

AFRIEND

I have the same problems. Unreliable, hangs, and no indication of what is wrong. Very frustrating.

[james_hardin]

tafkaBruce, on Nov 27 2006, 09:51 AM, said:

I have the same problems. Unreliable, hangs, and no indication of what is wrong. Very frustrating.

tafkaBruce: So far you are off to a great start. You have made 2 whiny posts and not asked a single question or offered anyone any help or advice…

If you have a problem, then start a new thread and post the specs. Otherwise you are on the short list of candidates for deletion.

[tafkaBruce]

james_hardin, on Nov 27 2006, 07:02 AM, said:

tafkaBruce: So far you are off to a great start. You have made 2 whiny posts and not asked a single question or offered anyone any help or advice…

If you have a problem, then start a new thread and post the specs. Otherwise you are on the short list of candidates for deletion.

Gee thanks. I didn't realize this venue was for cheerleading only. I'll only say positive things about the product from now on, as soon as I get it to work.

[grandpabruce]

AFRIEND, on Nov 23 2006, 03:11 AM, said:

I checked out my drivers as you suggested and found that they were in fact out of date. After downloading updated drivers the problem seems to be resolved. Thank you very much for your assistance!

You are welcome. I am glad it was an easy fix for you.

tafkaBruce, on Nov 27 2006, 09:09 AM, said:

Gee thanks. I didn't realize this venue was for cheerleading only. I'll only say positive things about the product from now on, as soon as I get it to work.

And what have you tried as solutions? Any in this thread?

[mjm]

AFRIEND, on Nov 1 2006, 08:37 PM, said:

Good afternoon,

Has anyone encountered this problem? I recently purchased EMC 9 and the program hangs constantly. I've been using primarily MyDVD and VideoWare- the program will start and usually run for perhaps three to five minutes before it locks up. No error messages are received- I have to kill the program through the Windows task manager and try running again- but to no avail. I've spent thus far about three hours on a single DVD project but have nothing yet to show for it. Drivers seem to be up to date as does the Roxio software and my system (Athlon 4800, 2 GB DDR400, GeForce 7800 512MB) should be able to handle the suite. Any ideas would be greatly appreciated. Thanks!

AFRIEND

Yes, I have encounter the same problem. I would not recomment EMC 9 to anyone - being a software development engineer. See my posts at http://forums.suppor...showtopic=12999 and http://forums.suppor...showtopic=13084 It is plain simple. EMC 9 does not work and should have not been distributed to the mass market.

John at Roxio, on Nov 2 2006, 09:00 AM, said:

What is the driver version for your GeForce Card? Also, have you installed Direct X 9?

That is a ridicilous question. Users of EMC 9 should not be asked that kind of a question. When we buy the software we want it work.

tafkaBruce, on Nov 27 2006, 07:09 AM, said:

Gee thanks. I didn't realize this venue was for cheerleading only. I'll only say positive things about the product from now on, as soon as I get it to work.

I could not agree with you more. EMC 9 is a piece of junk. We were all taken.

[grandpabruce]

mjm, on Nov 28 2006, 08:29 PM, said:

Yes, I have encounter the same problem. I would not recomment EMC 9 to anyone - being a software development engineer. See my posts at http://forums.suppor...showtopic=12999 and http://forums.suppor...showtopic=13084 It is plain simple. EMC 9 does not work and should have not been distributed to the mass market.
That is a ridicilous question. Users of EMC 9 should not be asked that kind of a question. When we buy the software we want it work.
I could not agree with you more. EMC 9 is a piece of junk. We were all taken.

When you buy software, you should make sure your machine meets the minimum specs. Asking about your video card is a legitimate question. If you have a junk video card, the software isn't going to work. Answer the damned question he asked you.

[myguggi]

mjm, on Nov 28 2006, 09:29 PM, said:

That is a ridicilous question. Users of EMC 9 should not be asked that kind of a question. When we buy the software we want it work.

You claim to be a software engineer and you make such a "ridiculous" statement? No software will work if the hardware does not meet requirements.

[SamTheMan]

myguggi, on Nov 28 2006, 08:21 PM, said:

You claim to be a software engineer and you make such a "ridiculous" statement? No software will work if the hardware does not meet requirements.

I agree with mjm. You live to close to a nuclear power generating station. The EMC 9 is junk. I have been trying to get the software working now for 3 weeks with no avail. It keeps crushing and hard disk seems be crunching away. No response from Roxio to my emails.