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Runtime Error Crash When Capturing

runtime crash

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#1 MarkNeu

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Posted 05 July 2015 - 09:01 AM

Hi folks, brand new here. Got the system hooked up and it recorded two short video game captures just fine but now when I record something of just :30 the software locks up when I click the Stop Capture button and gives me the following:

 

Runtime Error!

Program:... Game Capture HD PRO\Media
Import\MediaCapture\Game1X.exe

 

This application has requested the Runtime to terminate it in an unusual way.

 

My specs

 

HP box, AMD II X2 220  2.8 GHz 64-bit OS

4 GB RAM

AMD Radeon HD 5450

 

Windows 7 Home Premium

Game Capture Pro (Build 102B22A)

 

I tried reinstalling but did NOT get the repair function I have seen mentioned in some other threads, I reinstalled and tried with the older version and the most recent version but still have this problem. Any ideas?

 

kind regards



#2 Jim_Hardin

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Posted 05 July 2015 - 02:56 PM

Can't happen with an installed program, you get repair unless you uninstalled first!
 
You have to do a proper repair, it is the only answer.

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

Unplug your RGC Device and put it aside until you are completely finished.

Now insert your Roxio Disc.

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

When you reach the screen where Repair is offered, choose that!

When the Repair completes, turn your AV & Firewall back on and reboot.


Edited by Jim_Hardin, 05 July 2015 - 02:57 PM.


#3 MarkNeu

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Posted 07 July 2015 - 09:14 AM

Thanks for the response.

 

I did what you asked and I am still having problems with runtime errors. The software appears to be working fine until I click the Stop Capture button. At that point I get the same runtime error.

 

I don't know if this has any bearing on the topic but the software never asked me for a serial number at any point during the install process. I have one on the CD sleeve but was never asked to input it.

 

What is the next step?


Edited by MarkNeu, 07 July 2015 - 09:17 AM.


#4 Jim_Hardin

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Posted 07 July 2015 - 10:24 AM

What you describe sounds more like a pirated version... Where did you get it?



#5 MarkNeu

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Posted 07 July 2015 - 10:35 AM

I bought it from Amazon.



#6 Jim_Hardin

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Posted 07 July 2015 - 11:56 AM

That should be good :lol:
 
Lets do it the right way... This is extensive, but it what I suggest...
(Add Nothing! - Skip Nothing!)
 

Unplug your RGC Device and put it aside until you are completely finished.

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

Create a New User Account with Administrator Privileges.

Turn OFF any A/V & Firewall.

Reboot and log on to that new account.

Copy your entire disc to a new folder on your HDD.

In that new folder, right click on Setup.exe and select Properties.

Under the Compatibility tab, make sure nothing is checked!

Right click Setup.exe and select Open.

Allow it to Check for Updates (this is for Roxio not Windows)

Use the Default Locations!

When the Install completes, turn your AV & Firewall back on and reboot.



#7 Jstar121

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Posted 15 July 2015 - 09:12 AM

was this ever resolved im having a similar problem



#8 Jim_Hardin

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Posted 15 July 2015 - 09:57 AM

was this ever resolved im having a similar problem

 

No it is not the same - don't try to make your problem fit someone else s, stick to the Topic you started ;)







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