EMC 9 and IE7 Confliting Msgs Re: Compatibility
#1
Posted 04 November 2006 - 08:21 AM
I bought EMC9 last week and installed it after I'd previously installed IE7 (ver 7.0.5730.11) and every time I launch EMC 9 I get error messages about buffer overruns.
Everything I've read on this board indicates that IE7 and EMC9 do work together and that a hotfix download from the knowledge base should fix the problem. Only, it didn't. And when I contacted customer service about it they told me EMC9 is not compatible with IE7.
Again--sorry if this seems like old news, but everything I read on this board says that all the initial problems between the two apps has been resolved and that it's working. And since that's not my experience or what customer service says should be happening I wanted to ask.
#2
Posted 04 November 2006 - 01:29 PM
Caffeinediary, on Nov 4 2006, 10:21 AM, said:
I bought EMC9 last week and installed it after I'd previously installed IE7 (ver 7.0.5730.11) and every time I launch EMC 9 I get error messages about buffer overruns.
Everything I've read on this board indicates that IE7 and EMC9 do work together and that a hotfix download from the knowledge base should fix the problem. Only, it didn't. And when I contacted customer service about it they told me EMC9 is not compatible with IE7.
Again--sorry if this seems like old news, but everything I read on this board says that all the initial problems between the two apps has been resolved and that it's working. And since that's not my experience or what customer service says should be happening I wanted to ask.
I can't argue with customer service but I have the final, not beta, version of IE7 on 1 system and it's given me no problems. Others have reported the same thing. Maybe you can uninstall IE7, make sure your problems are then gone and reinstall it.
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#3
Posted 04 November 2006 - 04:57 PM
Beerman, on Nov 4 2006, 01:29 PM, said:
Thanks for the suggestion--I uninstalled both ECM 9 and IE7 and then reinstalled ECM 9--same buffer overrun errors still occur. Even after reinstalling the hotfix from the knowledge base.
#4
Posted 06 November 2006 - 09:33 AM
update:
from the pm I received, it looks like the buffer overrun patch was not applied successfully...
This post has been edited by ivanatrox: 06 November 2006 - 03:29 PM
#5
Posted 13 November 2006 - 02:29 PM
ivanatrox, on Nov 6 2006, 09:33 AM, said:
update:
from the pm I received, it looks like the buffer overrun patch was not applied successfully...
Thanks to the help I received from customer service the issue has been resolved without having to uninstall IE7. Everything now works great.
#6
Posted 14 November 2006 - 10:11 AM
Caffeinediary, on Nov 13 2006, 02:29 PM, said:
glad I could help... enjoy our software for the upcoming holiday season!

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