5 replies to this topic

[Caffeinediary]

I'm sorry to start up what seems to have been a closed topic, but I'm getting conflicting messages from this board and Roxio customer service.

I bought EMC9 last week and installed it after I'd previously installed IE7 (ver 7.0.5730.11) and every time I launch EMC 9 I get error messages about buffer overruns.

Everything I've read on this board indicates that IE7 and EMC9 do work together and that a hotfix download from the knowledge base should fix the problem. Only, it didn't. And when I contacted customer service about it they told me EMC9 is not compatible with IE7.

Again--sorry if this seems like old news, but everything I read on this board says that all the initial problems between the two apps has been resolved and that it's working. And since that's not my experience or what customer service says should be happening I wanted to ask.

[Beerman]

Caffeinediary, on Nov 4 2006, 10:21 AM, said:

I'm sorry to start up what seems to have been a closed topic, but I'm getting conflicting messages from this board and Roxio customer service.

I bought EMC9 last week and installed it after I'd previously installed IE7 (ver 7.0.5730.11) and every time I launch EMC 9 I get error messages about buffer overruns.

Everything I've read on this board indicates that IE7 and EMC9 do work together and that a hotfix download from the knowledge base should fix the problem. Only, it didn't. And when I contacted customer service about it they told me EMC9 is not compatible with IE7.

Again--sorry if this seems like old news, but everything I read on this board says that all the initial problems between the two apps has been resolved and that it's working. And since that's not my experience or what customer service says should be happening I wanted to ask.

I can't argue with customer service but I have the final, not beta, version of IE7 on 1 system and it's given me no problems.  Others have reported the same thing.  Maybe you can uninstall IE7, make sure your problems are then gone and reinstall it.

[Caffeinediary]

Beerman, on Nov 4 2006, 01:29 PM, said:

I can't argue with customer service but I have the final, not beta, version of IE7 on 1 system and it's given me no problems.  Others have reported the same thing.  Maybe you can uninstall IE7, make sure your problems are then gone and reinstall it.

Thanks for the suggestion--I uninstalled both ECM 9 and IE7 and then reinstalled ECM 9--same buffer overrun errors still occur. Even after reinstalling the hotfix from the knowledge base.

[ivanatrox]

at least we know it's not an IE 7 issue now... please check your pm and let me know what's the date of the file...

update:

from the pm I received, it looks like the buffer overrun patch was not applied successfully...

Edited by ivanatrox, 06 November 2006 - 03:29 PM.

[Caffeinediary]

ivanatrox, on Nov 6 2006, 09:33 AM, said:

at least we know it's not an IE 7 issue now... please check your pm and let me know what's the date of the file...

update:

from the pm I received, it looks like the buffer overrun patch was not applied successfully...

Thanks to the help I received from customer service the issue has been resolved without having to uninstall IE7. Everything now works great.

[ivanatrox]

Caffeinediary, on Nov 13 2006, 02:29 PM, said:

Thanks to the help I received from customer service the issue has been resolved without having to uninstall IE7. Everything now works great.

glad I could help... enjoy our software for the upcoming holiday season!