5 replies to this topic

[Buffer]

Hi

I have just taken delivery of a new Dell Dimension with XP Pro and Sonic DigitalMedia LE v7 pre-installed. From within the adminstrators account the Sonic software starts up okay and I can burn CDs fine. The problem comes when I have finished and I exit the software (apparently ok) but then if I want to use it again  it will not restart without logging off and back on again.

I have noticed that the application Mediahub.exe seems to be running as a process. If I stop it then I can get Sonic to open up correctly.

Why is this happening and what can I do about it?


Details of product below:

Module Name: Sonic DigitalMedia LE v7
Build: 2.1.6a
Serial Number: SC-200B87E
Copyright: Sonic Solutions 2004

Module Name: PX Engine
Build: 2.2.45a, 45
Copyright: Sonic Solutions 2004

Module Name: Sonic Audio module
Version: 2.0.0
Build: 200B89C, DLB
Serial Number: CY695VKQ7EY77F8MB
Copyright: Sonic Solutions 2004

Module Name: Home
Copyright: Sonic Solutions 2004

Module Name: Sonic RecordNow Data
Version: 2.0.0
Build: 200B97C, DLB
Serial Number: CTG3Q8P5R4PWG3C3F
Copyright: Sonic Solutions 2004

Module Name: Launch Backup
Build: 200B97C, DLB
Copyright: Sonic Solutions 2004

Module Name: Sonic RecordNow Copy
Version: 2.0.0
Build: 200B87E, DLB
Serial Number: C2AJZ7PZ8G5676GVU
Copyright: Sonic Solutions 2004

[ogdens]

Buffer, on Nov 7 2006, 07:11 PM, said:

Hi

I have just taken delivery of a new Dell Dimension with XP Pro and Sonic DigitalMedia LE v7 pre-installed. From within the adminstrators account the Sonic software starts up okay and I can burn CDs fine. The problem comes when I have finished and I exit the software (apparently ok) but then if I want to use it again  it will not restart without logging off and back on again.

I have noticed that the application Mediahub.exe seems to be running as a process. If I stop it then I can get Sonic to open up correctly.

Why is this happening and what can I do about it?


Details of product below:

Module Name: Sonic DigitalMedia LE v7
Build: 2.1.6a
Serial Number: SC-200B87E
Copyright: Sonic Solutions 2004

Module Name: PX Engine
Build: 2.2.45a, 45
Copyright: Sonic Solutions 2004

Module Name: Sonic Audio module
Version: 2.0.0
Build: 200B89C, DLB
Serial Number: CY695VKQ7EY77F8MB
Copyright: Sonic Solutions 2004

Module Name: Home
Copyright: Sonic Solutions 2004

Module Name: Sonic RecordNow Data
Version: 2.0.0
Build: 200B97C, DLB
Serial Number: CTG3Q8P5R4PWG3C3F
Copyright: Sonic Solutions 2004

Module Name: Launch Backup
Build: 200B97C, DLB
Copyright: Sonic Solutions 2004

Module Name: Sonic RecordNow Copy
Version: 2.0.0
Build: 200B87E, DLB
Serial Number: C2AJZ7PZ8G5676GVU
Copyright: Sonic Solutions 2004

Contact Dell, as they provide all support for their OEM version of the Sonic software.

Their OEM version has very few features, see here.....  http://www.sonic.com...Studio/new.aspx

Edited by ogdens, 07 November 2006 - 04:24 PM.

[Buffer]

Hi

I have just found that (I think) that the software works fine if I block access to Mediahub.exe using ZoneAlarm.

So I believe problem is now solved!

Thanks for the advice

[Issaquah]

I am finding that Windows Media Player 11 causes this problem. Did a clean install of the OS and OEM software on both a Sony and a Dell. As soon as I install WMP 11, the "mediahub.exe" problem occured. Rolling back to remove just WMP 11 solved the problem.

It would be nice if Sonic fixed this.

Buffer, on Nov 8 2006, 03:28 AM, said:

Hi

I have just found that (I think) that the software works fine if I block access to Mediahub.exe using ZoneAlarm.

So I believe problem is now solved!

Thanks for the advice

[GEly]

WMP 11 is the problem. I have Sonic DigitalMedia 7 and it does the same thing on exit. I also have Roxio Easy Media Center 7 and WMP 11 causes it to crash also. I have contactd Sonic and all they say is these programs are not compatible and for me to go back to WMP 10. Some help!

[ogdens]

GEly, on Nov 24 2006, 06:03 PM, said:

WMP 11 is the problem. I have Sonic DigitalMedia 7 and it does the same thing on exit. I also have Roxio Easy Media Center 7 and WMP 11 causes it to crash also. I have contactd Sonic and all they say is these programs are not compatible and for me to go back to WMP 10. Some help!

As we on here are fellow users, what help would you like from us.

Sonic has made their statement.