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Moore MM

Installation Issue

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While installing NXT3, i keep getting the 'interrupted' issue. i have reviewed the knowledgebase and the suggestions haven't worked. i tried copying the contents of the DVD onto my computer but it will not copy over. The furthest it has gotten is 9%, then just stops copying. i have a Dell intel core i7-4510 cpu @ 2.00 GHz, 16 GB Ram. my computer has all the required updates. i was able to install the dvd copier and backup functions separetly, but am stuck on the actual program. it was purchased at bestbuy so a refund will not be an option for me

 

I am trying to copy directly from the installation DVD that came with the software

 

i have attached one of the many log files.

 

thank you

Edited by Moore MM

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4 answers to this question

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I went through the log and discovered that it was error 1603 causing me the issues. my laptop is newer and doesnt have a dvd drive, so i use an external drive. my computer wouldnt copy the installation dvd contents so i used a desktop computer to copy the contents of the disc onto a usb flash drive. i had to monitor the transfer as i needed to click "retry" a couple times in order to keep the transfer going. once i got the dvd contents on my flash drive, i put it into my laptop and ran the installation from the flash drive and it worked right away.

 

hope this helps someone

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